bodeezy/frequency and yt massacre

well there policy says "we will happily offer you a refund or trade for some other software." The keyword there is or. It is really their discretion on whether to refund you or trade you some other software. If I were you Id ask one of them for a different software, I think you will find that they wont have a problem doing that.

Uptown, this kind of thread is actually pretty good for them. It does show just how FEW people have problems with their software, and stresses their policies on refunds and exchanges.

Zero would be better, but not even Microsoft, with huge teams of programmers, get it right the first time, or their programs wouldn't recommend having the updates turned on.....

helloall, because it is their business, and, having been in business for a lot of years, I know that the customer is NOT always right.

the policy says that you will get 1 of the two things, not that you have a choice of which one.

Don't want to bitch you here but, the policy also doesn't say that seller is choosing wich option will be used.

And I am not seeking other software. I am trying to contact frequency trough PM as stated by pofecker, but no answer I see him answering topics but not my PM

So I hope he will get back to me asap

caretaker2007 said:

Uptown, this kind of thread is actually pretty good for them. It does show just how FEW people have problems with their software, and stresses their policies on refunds and exchanges.

Zero would be better, but not even Microsoft, with huge teams of programmers, get it right the first time, or their programs wouldn't recommend having the updates turned on.....

helloall, because it is their business, and, having been in business for a lot of years, I know that the customer is NOT always right.

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Well this time the customer is right!

We paid good money for a program that does not work with lil to none support

what do u expect us to do, of course we r gonna speak out on this because we were wronged. What is even worse is the banding of friends of these guys to discredit the actual unhappy customers. I was banned for a week for speaking out against them the first time with not even one warning. Proves they were covering up their tracks so they can still pump out this software. Makes u think how many others that have been duped and havent bothered complaining

enuf of the fanboys for these guys.

helloall said:

Exactly my point danielle, just posted that opinion in a nicer way lol.
Just dont start to cuss people out.

I imagine that bod and frequency share alot of good shit in the jr vip section which is why they get backed up so much.

But if you bought a product and it doesnt work....
a. do you want a refund
b. do you want to wait for support to come out because he is a great guy
c. trade for another software that you dont need now but might in the future?

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sorry, I did not know my words can be considered cussing - I am not a native english speaking person. I was just saying what everybody is thinking and don't tell because they want to be polite and not be banned or something.

"jburrtucaz" - loool yeah .. big problems - like reacting when somebody bs me and being direct about it )

I might be wrong but.. I don't know.. I vaguely remeber one funny thing .. how a provider of software around here made a business proposition on the forum and he forgot to logout and then he replied to his own thread playing that he is interested ) what I am saying is.. black hat them, do not black hat us. I am afraid that this forum will turn into something between Jr. VipsExecutives and people around here .. like "let's make some money out of this mtfk w000t!"

I am just trying to keep this place a positive community like it always was.

Don't get me wrong, there are great great people here that shared a lot of great great great stuff and for free and I apreciate and respect them very much and they deserve to be so.

Hey, U can ban me anyway.. I will be back in like... 10 to 15 seconds, maybe faster...

Customer Service in the end makes or breaks a product, and it seems a lot of people are receiving less than satisfactory support. I've seen bodeezy's products at work and some work great where others are still, well, on the rocks so to say. The thing I'm lost on is this, there's always a lineup of exec's a jr vips ready to praise the hell out of bodeezy, who seems to get top notch customer support, and an endless lineup of new users and some jr's bitching about it. I can't even tell if it's people simply not being able to handle the software or if its the well knowns being greased up to keep their respected opinions in the plus. Either way, the customer relations end of things seems pretty weak. Really, do some damage control. People say it's a great price yadda yadda. But if you can't get it to work, and it takes 3-4 days to get a brief response which may or may not help and you have little or no documentation, it is nothing but a waste of money. It is a loss. Why not just revoke the key, provide the refund and send them on their way? As opposed to leaving them with a bitter taste in their mouths to come back to the forum whining and bitching? Would probably do wonders to avoid chargebacks and complaints which get your online balances locked up on you, no?Anyone in blackhat should understand is that all it takes is one bitter spiteful customer/lead to go out and fuck your shit up on you.

Ok I bought this software also, rating/favoriting/subscribing doesnt work well for me, it always give that shitty cookie error so you need to baby sit it. But am I unhappy? Not really, you can make your money back with this software in 1-3 days if you know what your doing. Im also still waiting for the update to solve the rating/fav/subs errors to make more money from this.

If I were the software providers, I wouldnt give a refund also, people can easily exploit that, I know about that and can do that to bo and freq with all their products if they will offer refund.

If I were the buyer, and is in the same situation with what the op stated, I would really want a refund and Ill be really pissed.

So its really a debate and subjective comments on this thread wont really help, it should be solve via customer and provider communication. Hope you can solve this problem.

Being a software developer too, I'd like to offer my 2c. I did not purchase YT Massacre because I have my own bot for this but here are a few general thoughts:

First, refunds are not an option. Especially with all the bhtters around here who'd have no moral issues with requesting a refund for a perfectly good product.

However, timely upgrades and thorough beta testing are a must, especially if you're gonna sell software for around $150. Microsoft has been known to sell buggy software, but at least the core features work. From what I gather here this is not the case.

Third, Executive VIPs should be protecting the integrity of the forum, not defending its senior members at all costs when those members (Bo & Freq) should have clearly responded to the thread sooner and indicated what course of action they were planning on taking to resolve all the issues. It's nice you look out for each other, guys, but if you want to kill the BST section there's no better way. Might as well start offering paid reviews.

Bickering apart, here is what I would do if I was Bo&Freq:
1) Stop selling the software until the bugs are fixed
2) Notify everyone who has purchased the software that you are aware of the bugs and are working actively to fix them. Give them a tentative timeframe for the fix and stick to it.
3) Notify mods when the bugs are fixed so they can close this thread ASAP.

Anyway, good luck to Bo&Freq, when the bugs are fixed this should be a great piece of software.

headspin said:

Being a software developer too, I'd like to offer my 2c. I did not purchase YT Massacre because I have my own bot for this but here are a few general thoughts:

First, refunds are not an option. Especially with all the bhtters around here who'd have no moral issues with requesting a refund for a perfectly good product.

However, timely upgrades and thorough beta testing are a must, especially if you're gonna sell software for around $150. Microsoft has been known to sell buggy software, but at least the core features work. From what I gather here this is not the case.

Third, Executive VIPs should be protecting the integrity of the forum, not defending its senior members at all costs when those members (Bo & Freq) should have clearly responded to the thread sooner and indicated what course of action they were planning on taking to resolve all the issues. It's nice you look out for each other, guys, but if you want to kill the BST section there's no better way. Might as well start offering paid reviews.

Bickering apart, here is what I would do if I was Bo&Freq:
1) Stop selling the software until the bugs are fixed
2) Notify everyone who has purchased the software that you are aware of the bugs and are working actively to fix them. Give them a tentative timeframe for the fix and stick to it.
3) Notify mods when the bugs are fixed so they can close this thread ASAP.

Anyway, good luck to Bo&Freq, when the bugs are fixed this should be a great piece of software.

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Good points headspin, but just to be clear, I'm not defending them because they're VIPs. I'm defending the concept of not just coughing up a refund because it's demanded.

I'm not a coder myself, but I am a systems analyst. I gather requirements, create usage scenarios and do basic design of GUIs working with a team of 3 developers. To create even a "simple" program like this that works takes time and resources and there are always bugs and glitches. I helped develop a system for our recruiting department, which had an existing pen and paper system. It took 6 weeks of discovery and testing to create a workable model. Another 6 weeks to develop it and we're now in month 6 and v2.2 of the final application and STILL find little bugs and crashes as users add weird shit to their system.

I've seen crashes caused by google toolbar, screensavers, changing the way our corporate internet filters work, a timing issue where the date/time stamp in the database was parsing out the milliseconds and one user just happened to hit save at exactly the same time that another did which attempted to force a duplicate record into the database.

My point is that even with the resources we have available, crashed happen. Even though the team I work with are full time, paid employees, delays in support happen as other projects take precedence for a few hours or a few days.

The MAJORITY of buyers of the product seem to be satisfied and stopping sales of a functional product where most buyers are satisfied, and/or rushing out a patch for a problem that in the case the user wouldn't even fully document isn't the best solution. It's bad business.

I've never bought any of Bo and Freq's projects to date. I probably will, but that's not the issue.

The issue is simply that I know exactly how hard it is to satisfy everyone and I'm trying to help those who are dissatisfied understand the behind the scenes workings a bit better to either help them find a little peace about it now, or if nothing else, let them decide with better information whether or not to buy future products.

Someone above said that customer service makes or breaks a business and it's true. If Bo and Freq piss off enough customers, they'll lose business. that's the nature of business and if it happens, so be it; maybe they'll learn something too.

But please don't accuse me of blindly backing this because it assumes I have no experience here and no desire to help either the buyers or the forum. I wouldn't BE an exec VIP if I hadn't committed myself to helping the members of this forum, VIP all the way to 1 post newbie.

Thanks for your insight and comments.

-scuba

Great post Scuba, I don't think anyone is accusing you personally of backing them because they are VIP's, however, it does appear that may be happening here, especially when a VIP threatens us with being bitch slapped because some are unhappy with a product they purchased. I've seen this expressed here and through pm's, warning me to be careful for essentially just stating my opinion. I really didn't think that was what this place was about.

scubaslick said:

I'm defending the concept of not just coughing up a refund because it's demanded.

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That is the whole thing right there for me, as I am not particularly defending Bo and Freq, but, their business model they are using of not letting the customers, especially in this field, rule the roost.

fun4uoc said:

Great post Scuba, I don't think anyone is accusing you personally of backing them because they are VIP's, however, it does appear that may be happening here, especially when a VIP threatens us with being bitch slapped because some are unhappy with a product they purchased. I've seen this expressed here and through pm's, warning me to be careful for essentially just stating my opinion. I really didn't think that was what this place was about.

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I think Uptown's comment was taken out of context a bit because of the emotional nature of the debate.

If you look at my avatar, I have a feeling he was joking about the irony of being "bitch slapped" by a completely harmless, fat water mammal, which pretty much describes me too by the way.

I think it may be wise to just end this discussion completely and let the buyers and sellers work it out, so I'm going to step out of the mix at this point.

Thanks for chiming in.

Yeah, my last post here also, will just keep reading and see how it develops. Hopefully it will work out to everyone's satisfaction and bo and freq wont have any negative repercussions in regards to future sales.

@scubaslick: I'm not accusing anyone personally. Suffice to say that "bitch slapping" should not be in order, if you know what I mean (hint: page 1).
EDIT: We posted at the same time. Fine, if it was a joke it was a joke, but there is a lot of back-patting going on between exec VIPs, and not just on this thread.

It's true that providing good customer service is hard, but for $150 customers deserve to have a working product that has been thoroughly tested. If it doesn't work, then they deserve a fix. If it can't be fixed, then they deserve a response with alternatives (e.g. a refund). If they don't get a satisfactory response, then they deserve to be mad.

Anyway, as I said I didn't purchase YT Massacre so I'm going to stop posting on this thread since sooner or later I'm bound to start taking sides and it wouldn't make sense since I don't even know for a fact whether the product works or not.

I see that when people post posts that are not fully supportive of a senior member, their post seems to be disregarded and the people do gang up on the mate to say that it is not warranted. Yet if this mate had bought this software off another mate not related to this forum at all, the replies would certainly be different.

First, you can't compare these two gents with Microsoft--that's comparing apples and shoes. And even if you do, Microsoft still at least offers the customer support that these clients are asking for and that you guys are excusing because they aren't Microsoft...so which is it? You cannot say they shouldn't have to be up to Microsoft standards and still compare them to the company. If you are going to compare them, compare them fully. Microsoft has thousands of support help....bod/freq do not.

Moreover, the mate was not complaining about the lack of support [from what I read], but rather that support did not help, contradicted, and still would not offer a refund. If you went to the store and bought something for $150 that did not work would you be content in not getting a refund and/or not having it work? Just toss it up as 'oh other people got it to work so must be my dumb luck'? $150????

Heck even for online purchases you would not at all be willing to just lay down just because others have it working. You all know it's true so why post posts saying past products work or past support has been great and the like? Most people know that even the most seasoned of members can turn wrong and that not all products are related to other products so why talk about the past when what this mate is trying to address is the present?

The mate has also given a lot on his end-- he took the time to try and get everything working before requesting a refund which is more than many can say. And he was even willing to take a partial refund. He's the one bending and they are not willing to give even an inch.

So ultimately what I am saying: 1. they are not Microsoft so that is irrelevant. 2. Their past products/support has no bearing on this ticket. The mate has shown proof of his allegations so it's not like he's pulling stuff out of his rear. 3. You guys would be equally pissed if you paid good money for a bad product.

It's true that providing good customer service is hard, but for $150 customers deserve to have a working product that has been thoroughly tested. If it doesn't work, then they deserve a fix. If it can't be fixed, then they deserve a response with alternatives (e.g. a refund). If they don't get a satisfactory response, then they deserve to be mad.

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^^^agreed. When you all purchase products you seek out a solution as well when you have a problem. You want a resolution, not someone telling you their other products work or other people have been happy with their support. That's other people and other products, not you and the product you purchased. THEY have no bearing over HIS specific problem.

without reading this whole thread, youtube consantly changes their code and updates will always be necessary for a product like this. So you just have to hope they realize it and get it done quickly, its the same with tube automator if any of you have that

I do have to say Im a little curios why Bodeezy or Frequency havent responded to this thread, I PM'd Freq telling him about it, thinking he might wanna put his 2cents in, but I guess not.

vivalafeva said:

I do have to say Im a little curios why Bodeezy or Frequency havent responded to this thread, I PM'd Freq telling him about it, thinking he might wanna put his 2cents in, but I guess not.

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they responded in page 1 this matter should have been dealt with privately without the tread opener posting it on this forum.

Nah the thread belonmgs here. We got jipped and people should know about it. It shouldnt be swept under the rug as so many are trying to do. shame shame