500 server internal error/increase in Bounce rate after switch to namecheap stellar.

arvinzx20 · Dec 20, 2019

Guys do you know what causes the issue I sometimes getting this error when accessing my website and also my bounce rate increase after I switch to namecheap stellar plus.

Do you know what is the reason why I'm getting high bounce rate according to google analytics?

I can't find the issue it might be issue on my .htaccess?

shifubg · Dec 23, 2019

It's unlikely to be an issue with your .htaccess if it worked with your former provider.

If it's a WordPress site, you can replace this line in the wp-config.php file define('WP_DEBUG', false); with the following:

Code:

define('WP_DEBUG', true);

if ( WP_DEBUG ) {

        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );

        define( 'WP_DEBUG_LOG', true );
        define('WP_DEBUG_DISPLAY', false);
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );
}

so the next time you see the error, there may be more information printed in the file wp-content/debug.log which should point you in the right direction.

The best course of action would be to contact NameCheap support so that they can check it for you though

SepticFish · Dec 23, 2019

Likely using too much resource if it's a 500 error, which will increase bounce rate.

Deleted member 209614 · Dec 23, 2019

arvinzx20 said:
Guys do you know what causes the issue I sometimes getting this error when accessing my website and also my bounce rate increase after I switch to namecheap stellar plus.

Do you know what is the reason why I'm getting high bounce rate according to google analytics?

I can't find the issue it might be issue on my .htaccess?

contact Namecheap and ask to check the server log for error. They will fix that.

arvinzx20 · Dec 23, 2019

Actually I already contact namecheap support about it but it seems that they can't find the problem.
However, I fix the problem by myself by enabling wp debug mode to find the issue.

The issue that I found is "the name is already in blah blah/jsmin.php" something like that. It seems a conflict problem with autoptimize and w3 total cache that is why decided to deactivate both plugin then switch to other speed up plugin. Now my problem fixed.

500 server internal error/increase in Bounce rate after switch to namecheap stellar.

arvinzx20

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