Permanently Closed Marketplace Sales Thread
- Thread starter shezboy
- Start date
- Status
- Oct 8, 2008
- 2,949
- 901
So all these 50 and 30 sites offers are gone? Now it is 1 5 and 10?
firewallgt
Registered Member
- Oct 28, 2009
- 95
- 8
shezboy seem like your website down, can't contact support.
i would like to reactivate because I have upgraded my domain with SSL,
when i enterd my key it show still inactive please contact me firewallgt
i would like to reactivate because I have upgraded my domain with SSL,
when i enterd my key it show still inactive please contact me firewallgt
Your help URL was not work. And I did the test by send 1000 real human hits to my wordpress site where the jacker code is installed and I haven't got not even one like. And I found there is some issue I have tested with another FB id and I clicked the popup which was getting on to my worpress site and I tested the facebok page I don't see like got increased and I visited the FB page it was showing like is still active to click. What I mean to say is if I click the popup also likejack was not happening. Pls let me know still this script is working for current FB pag.
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
Yesterday I sent an email to all customers of our plugins to explain that our server has a technical issue which is affecting our licensing server and help desk.
Our hosting company is working on the issue as we speak and we expect the issue to be resolved very shortly.
As explained in the email that I sent to all customers yesterday, while the server is offline our help desk is also unreachable. It also means that you won't be able to activate your license key on any new sites while this issue exists. I apologised for this yesterday in that email and I will apologise for it again here. Can I ask that you bear with me for a time while this issue is resolved. We are working to get this resolved ASAP.
The email that I sent to everyone yesterday had an alternative contact email address so you could reply to that email to reach me directly. However, for each customer that replied with an aggressive or abusive email, rest assured, those customers will soon no longer be a customer once our system is back online.
I can appreciate the frustration which comes from not being able to use a product that you purchased but when the situation is clearly explained and an apology is offered I won't accept aggressive, abusive emails that look like they have been strung together by a 6-year-old throwing a tantrum.
We were completely unable to avoid the issue with the server happening. Yes, the buck stops with us. Yes, we have apologised for the matter. Yes, we are working to resolve it. Yes, we have contacted customers to explain the situation and give an assurance that things are being done to resolve the matter ASAP.
Can I ask that, for now, people please bear with us while this issue is resolved. We are doing everything possible to get it resolved as quickly as possible.
Thanks,
Shez
ngoctam699
Newbie
- Dec 4, 2016
- 3
- 0
Great ! Thank you so much.
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
Hi guys and thanks for your purchases. Our server has a technical issue which is affecting our licensing server and help desk. It also means that the welcome email you should have received right away that gives you access to your purchase has been delayed. I apologise for that delay and ask that you bear with us for a while.
Our hosting company is working on the issue as we speak and we expect the issue to be resolved shortly. The issue is related to the network rather than just our server which means we are limited in the options we have to getting this resolved. I have made my feelings very clear to the hosting company about the affects this issue is having.
As explained in the email that I sent to all customers yesterday, while the server is offline our help desk is also unreachable. It also means that you won't be able to activate your license key on any new sites while this issue exists. I apologised for this yesterday in that email and I will apologise for it again here. Can I ask that you bear with me for a time while this issue is resolved. We are working to get this resolved ASAP.
We were completely unable to avoid the issue with the server happening. Yes, the buck stops with us. Yes, we have apologised for the matter. Yes, we are working to resolve it. Yes, we have contacted customers to explain the situation and give an assurance that things are being done to resolve the matter ASAP.
Can I ask that, for now, people please bear with us while this issue is resolved. We are doing everything possible to get it resolved as quickly as possible.
Thanks,
Shez
transitarea
Supreme Member
- Oct 19, 2013
- 1,242
- 165
I wonder if the technical issue is also affecting current license.
I deleted the plugin from one site and wanted to add it to a new site, but is not working.
I deleted the plugin from one site and wanted to add it to a new site, but is not working.
BabyJoker
Elite Member
- Jun 20, 2015
- 1,548
- 1,592
Can you just give us an approximated time when's this going to be fixed? Tommorow,next week or something like that?
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