hiimanshu
BANNED
- Jul 3, 2011
- 490
- 88
Hello, I have submitted another ticket. My most recent time sensitive orders are still unprocessed and I'm a bit concerned since looking back it seems like my original ticket never got through about the last order that never worked ($3 refund). Also looking back it seems like multiple orders never fully processed, and it's beginning to stack up quite a bit. Since my original orders from a while ago never even got 1 upvote, I'm guessing the same goes for the others that are still "in process". I enjoy the service, but would like this to be fixed as it's occurring a little too often, and I'm unable to repost in certain subreddits. Thank you. Also I'm not sure if my ticket got through for the third try, as it keeps bringing up both an ERROR and a green checkmark saying the submission has been received.
I can confirm that your ticket was submitted, reviewed and a refund processed for all your previous orders that you have stated there was issues with and also we processed your recent orders ( although a little bit later than expected but still within our MAXIMUM time-frame of 24 hours ( Usual time frame is orders are started within 5 minutes. )
Due to the nature of this service being automated and Reddit constantly changing how things are done we cannot always guarantee orders are processed in a timely manner - but if they aren't then we provide a 100% refund to your balance. Some things are simply out of our control and for that we apologize.
Please use the ticket system next time as I believe we are not allowed to use the thread as a support channel as per BHW rules.
Thanks for your continued support