anybody have their jacker not working all of a sudden?
I am getting this error:
http://i.imgur.com/547BxC9.png
it used to work for 2days (i think) and now it is not working anymore...
worse case is that... I am now SENDING THOUSANDS of traffic to my URL... (AND I CANNOT STOP IT)
and the traffic are going to WASTE...
@op or support
PLEASE RESPOND TO MY TICKET ASAP!
N3wb1e, I am responding to your post even though I see that Haspel has already addressed it but I wanted to make things as clear as possible for you and others reading this.
You are getting incredibly fast responses whereby you get a reply within minutes!!!
I checked over your support thread which goes beyond the standard support level where you're asking for help on topics that are already covered in the guide that you downloaded with the plugin. When this is explained to you, you then ask for another link to the guide. Support are currently busting their balls to help you!
I saw what you're doing with sending 10K visitors to your site from FB ads and Like Jacking them. Of course that is going to cause FB to come and look at what you're doing. You're simply trying to go too fast, too soon and FB is catching you out. And when it does you're submitting support tickets to ask why yet this info is already given to you in the "best practice guide".
Support are not responsible for your actions and we wrote the best practice guide to help people avoid making the mistakes that you're making.
Support are there to help with the plugin and to troubleshoot issues that arise with your setup and the plugin. They are not there to give you 1 to 1 coaching Facebook marketing etc.
I saw that you had a few tech issues with the setup of the plugin and support are they assisted you with those. That is what they do.
When you post a reply to your ticket at 4:45am (support desk time) our support team may actually be asleep. They would still be asleep when you then post again to your ticket every few minutes (4:45am, 4:48am, 5:01am). And then at 5:06am when you post on this thread "PLEASE RESPOND TO MY TICKET ASAP!" they are probably still asleep. (I know that I was).
Your ticket was responded to at 7:39am and then every few minutes after that because you now seem to require 1 to 1 support for every aspect of using this plugin.
Bear in mind that our support desk is probably on a different time zone to you but even then you got a reply within 3 hours. What you may not realise is that when you post stuff like that on this thread you make it seem that support are simply ignoring you or they don't respond to tickets. I know that's not the case and that is partly why I am making this post here to show the unseen side of things.
Of course we're more than happy to support all of our customers and our products and we do that in a timely manner but we are not here 24/7 and I will not sit by and watch you flam our support or make posts that would make it appear that you're not getting support. I have posted on this thread time and time again that we can't provide support in the thread and I don't expect, nor will I stand by and watch, customers post on this thread as if they're not getting any support when in fact you're getting the fastest support possible.
If you're unhappy that support take more than a couple of hours to reply to you (simply because they were sleeping) then I will happily refund your purchase and remove you from being a customer of all of our products.
Shez
