You are missing a lot of information here, we told you have to activate using the purchase details but after another week and 20-30 support emails you just kept ignoring us and going around in circles intentionally submitting the wrong email when you knew it wasn't your license email.
Given that this was possibly the most problematic purchase in ScrapeBox's 6 year history and the volume of support for this already cost more then we even make on a license you were refunded.
You are right, there IS much information missing - but what I said was the details in a nutshell. Well, there were a few emails exchanged but nowhere near the 30 or so that you indicated. Yes, your seller and I communicated that number of times - as I have found out that he is very customer oriented and extremely helpful to get issues resolved.
My correspondance from Scrapebox numbered 6 emails exchanged. Only because I was told that Scrapebox needed my Paypal email address and the Transaction ID, which is what I submitted several times, only to receive this:
"Unknown ScrapeBox License Email!
There is no ScrapeBox license registered to this email address. Please check your license information. In order to activate or transfer, your license Email and Transaction ID must be correct."
So, I made sure my Paypal email address was correct AND I had the Transaction ID correct and then resubmitted.
Then received this email:
"Hello XXXXX,
Yes it definitely is required to use your PayPal email as the license email, your license is created instantly and your PayPal email is the only email we know.
It's written in bold on the download page:
Note: Please use your PayPal email address when registering to avoid any delays in processing, this is the address the ScrapeBox "Thanks for Purchasing" email with download is sent to."
So, again I made sure my email was correct (same one used for Paypal) since I was told that that was the ONLY email Scrapebox knows, and agains checked the transaction ID and resubmitted.
Then I received the email that said my email was blocked. Yes, I was confused because Scrapebox told me that my Paypal email address was the only email address that Scrapebox knows.
However, I did not receive a "Thanks for Purchasing" email - probably because it went to the wrong email that Scrapebox doesn't know about?
I even asked if my account could be deleted with all associated email addresses and then re-created with the one email address.
As I said, I did not realize at first that the registered email address had to match the paypal email address. This is the first time I have ever run into this.
Every other time I have made a purchase on Paypal, the seller then sends an email asking me to provide the license email that I would like to use. So, this is what I expected from Scrapebox. So yes, I admit - I am to blame for much of this mess. But when I received an email saying that my license must match my Paypal email, that is exactly what I responded with.
Look, all I want to do is to use the product.
