blacktrilby
Supreme Member
- Dec 9, 2008
- 1,317
- 1,122
Works great for me and I don't work for anyone but myself.
Permanently Closed Marketplace Sales Thread
- Thread starter shezboy
- Start date
- Status
Works great for me and I don't work for anyone but myself.
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
If support are unable to get the plugin working on your WP install due to a conflict with your theme or some other plugin then we will always give you your money back. That's what we do, that's what we offer. We've never deviated away from that.
All that we ask is that you contact the support team and allow them 24 hours to respond so they can assist you. And yes, the support team may well need access to your WP install so they can troubleshoot the issue and get you up and running ASAP. They are the experts of support for this plugin and need to be able to see what is going on to be able to fix it.
If you can't allow someone temp access to address an issue with your site that could help improve the site and your sites revenue then there's nothing we can do to assist and we refund the purchase and cancel the license.
Our support team have zero interest in your site and the money it makes. They don't care to be honest. All they're interested in is helping our customers troubleshoot an issue so the site owner can move forward using the plugin. To say that our support doesn't reply to support emails is false and you know it as well as I do. I can access the support teams email account and check on every email they receive and reply to.
Thank you, that's most kind of you.
You're nuts and no I have no connection with that user at all. I'd like for you to back up that statement and accusation you made in a public forum and, as you know you can't because it's false, I'm sure you'll retract that statement.
Thanks for that. The plugin does work fine and on the occassions that it conflicts with a theme or plugin and there's no workaround for it then we refund the payment.
You're site grosses $40k+ a year in sales? To be honest, so what? Do you really think that I would have a support team behind me who would go in to your website and destroy it or do something bad to it? For what reason would they want to do that for? It's more than their job is worth and they have much better things to be doing with their time than screw around with someone's WP install for the fun of it when the only reason their accessing the site is to help the site owner!
PM me with your email address so I can make sure your refund has been taken care of. Feel free at any point to update this thread to back up your outlandish claims that you have made here about other BHW members only saying that they plugin works for them because the work for/with me. That is totally false which they have also confirmed so I suggest you go get your evidence to back up that claim and post it here.
Or you could just admit that you made that up instead. It's up to you which you choose.
Shez
Update: Ah, you're the person that skipped contacting support for help and opened a dispute with PayPal stating that the WP plugin had "missing parts" and then an hour later escalated it before I could even respond. When I responded I explained that the plugin couldn't have missing parts as it's a WP plugin and the file that is downloaded by customers is the same file that all customers download and there simply cannot be any missing parts. At that point PayPal take it upon themselves to review the claim.
As soon as you open a dispute with PayPal they remove your payment from our account. The instance that happens our licensing system is notified and because the payment is no longer with us it then suspends the license to the plugin which means to be able to help you we need you to close the dispute with PayPal so our support team can work with you to resolve what ever it was that was causing the plugin an issue.
Honestly, people are far too quick to go direct to PayPal and open a dispute especially when we are right here on the forum to help you and have a support team to help you too.
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shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
I tell you what, here is what I am going to do in the face of your accusations, impatience and damn right rudeness.
Your payment with PayPal that you took to a dispute is currently being reviewed by PayPal and there is nothing either you or I can do about that until they decide the outcome. This means that I can't refund your original payment until PayPal has reviewed your claims. When they have reached the decision they will either find in your favour and refund your payment or find in our favour and place the money back in our account.
So here is what I am going to do. I am going to send you the $23.50 that you paid for the plugin out of my own pocket right now. When PayPal reach their decision and if they find in your favour they will refund you your $23.50 payment which means you'll be $23.50 up on the deal.
If they find in our favour we'll all be even money wise, right?
So I'll send you that $23.50 out of my own pocket right now and if PP happen to find in your favour and refund you your original $23.50 payment you can go buy yourself something nice with it.
Why am I doing this? Because that is how Haspel and I run this business. Because even when people throw crap at us on a public forum with unfounded and unsubstantiated claims we still smile and rise above it and we move on.
Your $23.50 will be with you in a couple of minutes. Have a great day and thanks for trying the plugin.
Shez
antichrist
Elite Member
- Aug 21, 2012
- 1,954
- 2,632
One small suggestion.
So, sometimes I like to disable the plugin if I know im going to be getting a mass surge of traffic. Each time I re-enable the plugin, I have to find my license key and enter it in (because it clears it out) and then click to activate it again.
Is doing this using up my different sites? If that makes sense? Would be great to not have to find my license key again.
So, sometimes I like to disable the plugin if I know im going to be getting a mass surge of traffic. Each time I re-enable the plugin, I have to find my license key and enter it in (because it clears it out) and then click to activate it again.
Is doing this using up my different sites? If that makes sense? Would be great to not have to find my license key again.
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
Hi, I will speak with the coder to see if we can fix this in a future update as I know exactly what you mean. As for it using up your site allowances, no
Don't worry on that. You can remove the plugin and then add it back to the same site as many times as you want as the licensing server will recognize that you're installing it on the same domain each time and that domain will only ever be counted once against the number of sites the plugin is licensed to.If you have the 20 site license it means you can license the plugin on up to 20 different sites concurrently. Should you need to remove the plugin from one of those sites the licensing server will then record that and adjust your license total to 19 sites. This means you can install the plugin on another site to reach the 20 concurrent site limit.
You're free to swap and change the sites that you have the plugin on as much as you want as long as you don't have the plugin installed on more than the max number of sites at the same time that your license allows.
I hope that makes sense
Thanks,
Shez
antichrist
Elite Member
- Aug 21, 2012
- 1,954
- 2,632
Awesome. Thanks for the quick response and good to know this can be fixed in the future. Cheers!
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
***New Release of 50% Discount Codes - Only 15 Available***
We have just released a fresh batch of 50% discount codes for BHW members only limited to the next 15 orders.
This is first come-first served basis so you need to move fast to get your code.
Post a reply to let me know that you want one of the codes and I'll PM you with one.
This is first come-first served basis so you need to move fast to get your code.
Post a reply to let me know that you want one of the codes and I'll PM you with one.
The discount code saves you 50% off the prices shown below.
You can check out the user video guide for the Like Jacker at http://likejackninja.com/video-user-guide/ and it's recommended that the video is watched before using the plugin.
There is also a user PDF guide at http://likejackninja.com/FB_Like_Jacking_Ninja_Best_Practice_Guide.pdf that recommends settings for the Like Jacker based on different circumstances.
If you have ANY problems setting up and using the Like Jacker, or have any questions, our dedicated support team are on hand to help you. Email them at [email protected]
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
ste1995ste
Newbie
- Mar 6, 2011
- 4
- 1
Hello can I have a 50% discount also ? thanks!
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
Code sent you via PM. Thanks, Shez
lossehelin
Regular Member
- May 23, 2009
- 204
- 47
lightningblitz
Elite Member
- Nov 30, 2014
- 1,920
- 4,714
Shez always has fast and efficient customer service. I only trust a handful of sellers on here (Stfrank, BTB, and Shez, for example) to even give site log ins to. Which I have with Shez. If I have an issue with a product of his, he helps me. Via support of PM he always helps. Can't ask for better customer service than that.
shezboy
Elite Member
- Sep 17, 2008
- 3,917
- 6,167
I am genuinely humbled by your words. Thank you very much as it's always nice to receive feedback from customers but it's even nicer when it comes out of the blue like that and is so sincere.
Our support team are always happy to assist customers with their purchase and will bend over backwards to make sure everything is set up and running correctly. I've said it before but I'll say it again, our support team are a backbone for us and we're grateful for the excellent service they provide to customers and especially when it leads to feedback like this.
Thanks,
Shez
whateverfree
BANNED
- Jun 11, 2010
- 208
- 138
Give me 50% off coupon please
- Status