Hello MexiLu,
Yes, the web hosting Bronze plan does not not qualify for this promotion - it can only be used with Silver, Gold and Platinum web hosting plans.
Permanently Closed Marketplace Sales Thread
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Hello MexiLu,
Yes, the web hosting Bronze plan does not not qualify for this promotion - it can only be used with Silver, Gold and Platinum web hosting plans.
findyongjin
Regular Member
- Sep 26, 2014
- 226
- 65
add you on skype
- Oct 20, 2012
- 1,529
- 288
we had for about 8 months 1 dedicated server located in Germany with this company and we had a very bad experience with it.
The server works perfect nothing bad about it, The main problem was the internet connection or with the devices from their network, once / hour for a couple of seconds (2-3 seconds) the network was unreachable and because of that we had a lot of problems with some of the scripts, we have opened over 20 tickets regarding this issue with no resolution, because there was no resolution to this problem we have decided to cancel our dedi.
the server invoice due date was on 9th November, we received an invoice on 18th October and they toked our money using the recurring agreement on 18th October.
We have opened several tickets and asked for a refund because it was an overpayment and they told us that the funds has been allocated to our account as credit, we have requested a refund and they didnt offered. After several tickets replies and their denial to refund our overpayment we have decided to open a dispute on paypal. The dispute has been opened and they immediately have suspended our server on 18th October even that was paid until 9th November, we have again explained them that was an overpayment and we want our money they keep our server suspended, with a straight denial that our payment was a FRAUDULENT (after 8 months of paying $500/month, wtf... ?)
Bottom of line
I DO NOT RECOMMEND THEM AT ALL
simply for the fact that they have denied to refund our overpayment and they was forcing us to remain their customers for another month and also for the fact that they have a misconfiguration on their routing devices and all of our scripts are crashing once/hour because the network was unreachable. We had the server paid until 9th November and they have suspended our server on 18th October.
We do not know how is www.host1plus.com VPS working, but i know how its their Frankfurt DC internet connection (shitty)
The server works perfect nothing bad about it, The main problem was the internet connection or with the devices from their network, once / hour for a couple of seconds (2-3 seconds) the network was unreachable and because of that we had a lot of problems with some of the scripts, we have opened over 20 tickets regarding this issue with no resolution, because there was no resolution to this problem we have decided to cancel our dedi.
the server invoice due date was on 9th November, we received an invoice on 18th October and they toked our money using the recurring agreement on 18th October.
We have opened several tickets and asked for a refund because it was an overpayment and they told us that the funds has been allocated to our account as credit, we have requested a refund and they didnt offered. After several tickets replies and their denial to refund our overpayment we have decided to open a dispute on paypal. The dispute has been opened and they immediately have suspended our server on 18th October even that was paid until 9th November, we have again explained them that was an overpayment and we want our money they keep our server suspended, with a straight denial that our payment was a FRAUDULENT (after 8 months of paying $500/month, wtf... ?)
Bottom of line
I DO NOT RECOMMEND THEM AT ALL
simply for the fact that they have denied to refund our overpayment and they was forcing us to remain their customers for another month and also for the fact that they have a misconfiguration on their routing devices and all of our scripts are crashing once/hour because the network was unreachable. We had the server paid until 9th November and they have suspended our server on 18th October.
We do not know how is www.host1plus.com VPS working, but i know how its their Frankfurt DC internet connection (shitty)
Hello SPPChristian,
Could you please give us your registered client e-mail (through PM ofcourse)? I would like to check what was happening within the tickets. In case where the service up time was not up to expectations a full refund should have been given. For the fraudulent order, PayPal disputes are considered as so, since per our terms of service refunds are given per downtime, though in such cases it should surely be possible to make an agreement with you.
We are sorry for your experience, we will be sure to check which departments or personnel took what actions and deal accordingly. As so, please send us your e-mail, we would like to make an investigation on this matter. When we are done, we will inform you of our findings.
Thank you.
groundfalling
Regular Member
- Jun 18, 2012
- 342
- 306
I woke up today to find that my VPS is down and since it is Sunday there is no support available. I opened the ticket and nobody is replying? I even called the number +1.888-804-2926 and it keeps going busy.
What should i do in this situation, all my sites are down and im unable to do anything as im simply not able to connect with my vps through SSH or by any other means.
What should i do in this situation, all my sites are down and im unable to do anything as im simply not able to connect with my vps through SSH or by any other means.
groundfalling
Regular Member
- Jun 18, 2012
- 342
- 306
Its been almost 8 hours my vps (all my site) is down. i have opened 3 tickets, tried every other way to reach someone to look into the issue but no luck so far.
Hello,
If we talk about our hosting plans, I think our Gold plan would be enough for you. If you need a free dedicated IP, more bandwidth, you could also choose Platinum plan. To the Platinum plan we could also add a free SSL certificate for you (if you need it ofcourse).
groundfalling
Regular Member
- Jun 18, 2012
- 342
- 306
This is probably the worst hosting provider on BHW. Their support is absolutely useless. and my VPS goes down every week and sometimes for many hours. As i write this post my VPS is down again, no access is possible and when i reach the online support they are asking me to open ticket which they normally response in 24 or more hours.
Im stuck with them and sites ranking are badly effected due to downtimes and desperately looking for a decent VPS provider in Europe.
I do not know where else to report these issues, cuz they never seem to get fixed and they least care about it.
Attached is the chat support screenshot:
Im stuck with them and sites ranking are badly effected due to downtimes and desperately looking for a decent VPS provider in Europe.
I do not know where else to report these issues, cuz they never seem to get fixed and they least care about it.
Attached is the chat support screenshot:
suradreamz
Power Member
- Jun 30, 2013
- 517
- 50
let me know your minimum VPS package price & performance
veheme
Elite Member
- Jan 18, 2012
- 2,877
- 1,040
I have a hard time submitting a ticket because it says I should "connect" billing account with support account. It says I need 5 - 20 seconds to do this but everytime I click on th ebutton, nothing happens even if I wait up to 60 seconds. It's an urgent issue so kindly fix this button or something so I can open up a ticket. Thanks.
Pipelin
Power Member
- May 31, 2011
- 617
- 325
- Apr 13, 2013
- 8,294
- 2,799
Horrible hosting services. Support staff aren't even able to help you to solve your problems. Requested refund.
Hello Veheme, we personally escalated your case to our head of support and we are deeply sorry for the inconvenience and the uncomfortable experience over the live chat. We will take your feedback on the chat handling and improve on in. Thank you for being with us and thank you for feedback. It helps us improve.
same here broand their "Online Suppot" is actually Offline most of the day..
24/7 support was temporarily unavailable due to lack of human resources. However, it will be back really soon - on the 2nd of March. Sorry for any inconveniences this may have caused.
Pipelin
Power Member
- May 31, 2011
- 617
- 325
i sent you PM please respond there.
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