fad3r
Power Member
- Sep 17, 2011
- 735
- 115
When I try to update it says the latest version is 4.1.5.
Ok I found the dhasboard. Will this allow me to upgrade to version 5?
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Permanently Closed Marketplace Sales Thread
- Status
When I try to update it says the latest version is 4.1.5.
Ok I found the dhasboard. Will this allow me to upgrade to version 5?
SethTurin
Failed to resolve a dispute resolution thread.
- Nov 19, 2011
- 358
- 207
Can both of you send me PM's of screenshots that explain your issues? We've upgraded our dashboard and I'm not sure what problems you are experiencing exactly.
If you are trying to use UBot Studio 5, and you are not eligible for it, you simply have to login and subscribe to updates to be moved to the latest version. Click "Subscribe to updates" in the dashboard to do this.
Thanks.
If you are trying to use UBot Studio 5, and you are not eligible for it, you simply have to login and subscribe to updates to be moved to the latest version. Click "Subscribe to updates" in the dashboard to do this.
Thanks.
Just a caution, the ubot forums are heavily censored.
I bought up a topic for discussion about possibly splitting the upgrade subscription into two formats. A free "patching path" that would allow ALL ubot customers to receive critical fixes without having to pay, while maintaining a separate paid service where they get upgrades and extra features. I know its a hot issue however I was diplomatic and explained my reasoning. For instance I have 5.03, and there is a new issue where if you clear the debugger it crashes. This is fixed in 5.04. Why should i pay money to fix somthing that was introduced in another patch? Regardless it was shut down and got told this is why
The forum is for scripting ideas and collaboration between other members.
Funny, because the general board was where i posted and that states "Feel free to talk about anything and everything in this board.". When i pointed this out that I thought I was in the rules she linked me to the rules of that board
1. Please keep topics on this section on general topics unrelated to UBot Studio scripting or the selling of bots, plugins or scripts.
2. This section is not for bug reports, complaints about the software, or complaints about the company. Feel free to direct reproducible bugs to [link taken out]
Everything else can go to support.ubotstudio.com.
3. Do not make personal attacks against any members or staff members. Flame wars will not be tolerated.
4. Do not hijack threads. The topic of a thread is defined by the original poster, and changing the topic to whatever is on your mind is rude and will not be tolerated.
5. If you don't have something nice to say, say nothing at all.
I will highlight the contradiction.
" unrelated to UBot Studio scripting or the selling of bots, plugins or scripts."
It directly contradicts what lily sent in my inbox!
I bought up a topic for discussion about possibly splitting the upgrade subscription into two formats. A free "patching path" that would allow ALL ubot customers to receive critical fixes without having to pay, while maintaining a separate paid service where they get upgrades and extra features. I know its a hot issue however I was diplomatic and explained my reasoning. For instance I have 5.03, and there is a new issue where if you clear the debugger it crashes. This is fixed in 5.04. Why should i pay money to fix somthing that was introduced in another patch? Regardless it was shut down and got told this is why
The forum is for scripting ideas and collaboration between other members.
Funny, because the general board was where i posted and that states "Feel free to talk about anything and everything in this board.". When i pointed this out that I thought I was in the rules she linked me to the rules of that board
1. Please keep topics on this section on general topics unrelated to UBot Studio scripting or the selling of bots, plugins or scripts.
2. This section is not for bug reports, complaints about the software, or complaints about the company. Feel free to direct reproducible bugs to [link taken out]
Everything else can go to support.ubotstudio.com.
3. Do not make personal attacks against any members or staff members. Flame wars will not be tolerated.
4. Do not hijack threads. The topic of a thread is defined by the original poster, and changing the topic to whatever is on your mind is rude and will not be tolerated.
5. If you don't have something nice to say, say nothing at all.
I will highlight the contradiction.
" unrelated to UBot Studio scripting or the selling of bots, plugins or scripts."
It directly contradicts what lily sent in my inbox!
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SethTurin
Failed to resolve a dispute resolution thread.
- Nov 19, 2011
- 358
- 207
graffe,
We are happy to take suggestions about how we can improve UBot Studio as a software product. Suggestions that we separate bug fixes and feature updates out can be diplomatically stated, but there is no reason for us to keep threads telling us how to run our company on our personal forum. I personally apologize that you experienced any issues with the software, but as I've stated before, our update prices are more than reasonable and come with free updates to both major and minor versions. There is also no difference in price for Standard, Professional, or Developer updates!
We offer a six-month and yearly update option that is less than $8/mo when totaled out, and we do not separate out bug fixes and feature updates because they are often tied together. Our goal is to bring every subscribed UBot Studio customer the most up to date version - which we cannot do with a separate series of forked releases for every version, especially given our commitment to monthly releases.
Our forum is not "heavily" censored, but we have no reason to keep the same suggestions about how I should run my company differently on the board.
Seth
We are happy to take suggestions about how we can improve UBot Studio as a software product. Suggestions that we separate bug fixes and feature updates out can be diplomatically stated, but there is no reason for us to keep threads telling us how to run our company on our personal forum. I personally apologize that you experienced any issues with the software, but as I've stated before, our update prices are more than reasonable and come with free updates to both major and minor versions. There is also no difference in price for Standard, Professional, or Developer updates!
We offer a six-month and yearly update option that is less than $8/mo when totaled out, and we do not separate out bug fixes and feature updates because they are often tied together. Our goal is to bring every subscribed UBot Studio customer the most up to date version - which we cannot do with a separate series of forked releases for every version, especially given our commitment to monthly releases.
Our forum is not "heavily" censored, but we have no reason to keep the same suggestions about how I should run my company differently on the board.
Seth
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Seth,
I wasn't telling you how to run the your business. I wasn't rude, arrogant, demanding or anything like that. I was asking for discussion amongst the UBOT community about the process and for some civil discussion so that I could present a coherent suggestion to you. I even said many times that each business has its on practises and we need respect that. Because of your business practise I know that 5 people that I was showing to hopefully turn to affiliates customers turned instantly off when they seen they licensing software. One said "you have to pay for an update to fix a issue caused by an update that you paid for". Thats when i relized that yes, your system is broken. As a fan of your product I wanted to get some information to see if I could help.
Lily lied about the reason to remove my post, twice. That is what bugged me. But to say i posted in the wrong forum, then to say i didn't follow the rules when i clearly did irks me.
"no reason to keep the same suggestions"
This suggest that you have taken down similar posts in the past, leading to a pattern of censoring on this issue.
I tried to talk about this civilly, on your forum, in an open and calm matter, with all respect to you and your company. You then lie to me, a paying customer and treat me with no respect in kind.
If thats how you want the game to play then fine. Answer me this. Who is responsible for the bugs introduced by paid updates? What do you tell your customers that have bugs introduced in previous upgrades that they paid for?
I wasn't telling you how to run the your business. I wasn't rude, arrogant, demanding or anything like that. I was asking for discussion amongst the UBOT community about the process and for some civil discussion so that I could present a coherent suggestion to you. I even said many times that each business has its on practises and we need respect that. Because of your business practise I know that 5 people that I was showing to hopefully turn to affiliates customers turned instantly off when they seen they licensing software. One said "you have to pay for an update to fix a issue caused by an update that you paid for". Thats when i relized that yes, your system is broken. As a fan of your product I wanted to get some information to see if I could help.
Lily lied about the reason to remove my post, twice. That is what bugged me. But to say i posted in the wrong forum, then to say i didn't follow the rules when i clearly did irks me.
"no reason to keep the same suggestions"
This suggest that you have taken down similar posts in the past, leading to a pattern of censoring on this issue.
I tried to talk about this civilly, on your forum, in an open and calm matter, with all respect to you and your company. You then lie to me, a paying customer and treat me with no respect in kind.
If thats how you want the game to play then fine. Answer me this. Who is responsible for the bugs introduced by paid updates? What do you tell your customers that have bugs introduced in previous upgrades that they paid for?
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SethTurin
Failed to resolve a dispute resolution thread.
- Nov 19, 2011
- 358
- 207
graffe,
Our update procedure is standard and the costs are lower than the competitors. I'm not going to continue to argue with you on this matter.
Our update procedure is standard and the costs are lower than the competitors. I'm not going to continue to argue with you on this matter.
No worries, so a civil discussion between a customer and the seller is now an argument? Your choice, your PR not mine. So when you cant delete the post in your own forums, you go quiet on this one.
I don't think that anything I said was malicious or argumentative.
Its here for others to see I guess, they can take is as they see fit.
Still didn't answer the question.
Who is responsible for new bugs introduced in new updates that a customer paid for?
What we can assume from your answer is that if we are paying for updates, and the software breaks, we need to keep paying for updates or we are stuck with the new broken versions?
I don't think that anything I said was malicious or argumentative.
Its here for others to see I guess, they can take is as they see fit.
Still didn't answer the question.
Who is responsible for new bugs introduced in new updates that a customer paid for?
What we can assume from your answer is that if we are paying for updates, and the software breaks, we need to keep paying for updates or we are stuck with the new broken versions?
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Kryptochid
Newbie
- Jan 12, 2014
- 2
- 0
Hi Seth,
I'm extremely close to buying your software. I'm a beginner IM but a fast learner. Ubot i know will be a challenge to learn, but hard work pays off right. As a noob i DO NOT want to sell myself short. I plan on learning and my goal is to somehow make money, or automate processes to make money. I am a member Seth, however I cannot PM as of yet. I am interested in getting the 9$ monthly discount for updates. Could you please let me know via email casper2601 gmail. Also would I be nuts as a noob buying the pro version. Anyone's input is dearly apprciated. Thanks
I'm extremely close to buying your software. I'm a beginner IM but a fast learner. Ubot i know will be a challenge to learn, but hard work pays off right. As a noob i DO NOT want to sell myself short. I plan on learning and my goal is to somehow make money, or automate processes to make money. I am a member Seth, however I cannot PM as of yet. I am interested in getting the 9$ monthly discount for updates. Could you please let me know via email casper2601 gmail. Also would I be nuts as a noob buying the pro version. Anyone's input is dearly apprciated. Thanks
lincolnave
Regular Member
- Dec 5, 2008
- 389
- 186
Respectfully,after having just spent the last hour and a half trying to get UBOT ver 5.0.6 to load a 7KB script and knowing that If I speak out about this issue on the forums the chances of my post be deleted again is too great. So, I've decided to add my voice to the others that have stood up (at the risk of never getting support again or loosing the license for breaking some draconian rule.) and say that running Ubot with the "task manager" Open is the only way I can get any work done. I also understand after years of being a loyal customer (Dev) I can expect nothing, but attitude or being ignored. Lily has put me in my place enough time that I avoid support at all costs.
Seth, I'm not telling you to play nice or run your business this way or that way. I'm complaining in the best way possible to get your attention.
Make a build that...
1. Doesn't crash (On XP or Win7, Haven't tested it on Win8)
2. Doesn't take 5 minutes to load a 7KB script (On a Quad core 4GB machine) and then keep crashing.
3. When the program asks me Do you want to "Continue or Stop the Script" and I press "Stop" Then STOP the fxxxin script.
I see you're online now, so I'm glad you're still here and can hear us.
With all due respect, we put $XXX into your product, respect us with a solid piece of code. That is the best way to shut us up!!
Please.
Seth, I'm not telling you to play nice or run your business this way or that way. I'm complaining in the best way possible to get your attention.
Make a build that...
1. Doesn't crash (On XP or Win7, Haven't tested it on Win8)
2. Doesn't take 5 minutes to load a 7KB script (On a Quad core 4GB machine) and then keep crashing.
3. When the program asks me Do you want to "Continue or Stop the Script" and I press "Stop" Then STOP the fxxxin script.
I see you're online now, so I'm glad you're still here and can hear us.
With all due respect, we put $XXX into your product, respect us with a solid piece of code. That is the best way to shut us up!!
Please.
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lincolnave
Regular Member
- Dec 5, 2008
- 389
- 186
Hey Seth Turin,
To allow the perspective buyers to have a better understanding of your product and the service attached to it I'd like to discuss a few items with you.
I agree with you arguing is not the way to communicate, can we have a respectful civil conversation (with out placing blame)? You were appearing to be defensive, anyhow, I'm sure not what you strive to project as a business owner.
The software is still crashing several times a day. I take the time to file crash reports(via windows), always.
I wanted to mention that your support person, Lily Turin should not respond to users like this "Issues with the software are reported through support and through the tracker, not through Seth Turin's email" when asked to escalate the matter at hand. Again, she also appears defensive, not expected or productive. I asked for the issue to be escalated, not to escalate the stress level. It really made me walk away from using support, not productive for either of us. Can you discuss this issue with her?
Not arguing is good, so the conversation I would like to have with you is... When are you going to produce a version 5 that doesn't crash (on either or both of my machines) everyday?
My post about this issue was deleted by Lily Turin on your support forums, so it spilled over to here.
Having invested over $500 in your product, I sincerely hope you are willing to have a civil conversation and NOT another argument or ignore this issue/post.
With all due respectful, kindly give me your response, from a place of expressing the gratitude and appreciation for being a loyal customer for years. This is the voice, I've aspired to use.
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I agree, in no way was I ever trying to argue. Like I said in my post, one example is the debugger, it was working fine for ages, then one update it stops working. When I go to update again because I seen the fix was up I have to pay to get it fixed? Yeah I get that I knew what I was signing up for but I would like some civil communication as what we can expect and what the future holds. Censoring your own forums like you did with me and then act deceitful about the reason why will cause huge backlash. I was only ever intending to keep an open dialogue and help.
Again I think that there should be a separate "hot fix update" that is free that fixes existing bugs, and a paid "feature updates".
Who is responsible for new bugs introduced in new updates that a customer paid for?
Again I think that there should be a separate "hot fix update" that is free that fixes existing bugs, and a paid "feature updates".
Who is responsible for new bugs introduced in new updates that a customer paid for?
I was about to dish out the money for a Dev. version, but after reading this thread I am having hesitations. Myself being a small-time developer in the .NET framework, I understand how a program like this could be incredibly difficult to code, and update without fail. Although, the customer service is what usually sells me on a product, and I don't see it here. Hesitant to shell out $700 for a license.
luminus
Junior Member
- Oct 21, 2008
- 112
- 33
Hey all,
I'll be taking over the Q&A for this thread for the moment as working closely with customers has been my focus at UBot Studio more than Seth's lately while he works on the software. I'm Jason, and I've been involved in UBot Studio since the beginning, so I can answer any questions you might have!
fad3r - 8.1 has seen some issues but I've also heard that 8 itself is ok. I'd recommend making that post on our forum where a variety of customers can help you out!
I'll be taking over the Q&A for this thread for the moment as working closely with customers has been my focus at UBot Studio more than Seth's lately while he works on the software. I'm Jason, and I've been involved in UBot Studio since the beginning, so I can answer any questions you might have!
fad3r - 8.1 has seen some issues but I've also heard that 8 itself is ok. I'd recommend making that post on our forum where a variety of customers can help you out!
luminus
Junior Member
- Oct 21, 2008
- 112
- 33
phrozn,
We've got a lot of customers. We take good care of them. We've spent hundreds of hours on this thread alone. If we didn't work hard like that, we wouldn't have been around for over four years and we wouldn't be continuing to grow. Unlike a lot of the software products that are fly-by-night, we are a legitimate and professional company. If you have any specific questions about how we handle customer service, feel free to message me directly. The short story is: We answer 50+ questions a day and constantly update the software with bug fixes and new features. We have an intense focus on pleasing the customers that we can.
UBot Studio is one of the most popular web automation solutions available, and it is fully managed by a team of just 4 people. It's not an easy task, but we manage to make it work smoothly by having strict guidelines and procedures for the employees. I am pushed to my limits managing sales calls and managing operations and marketing. Support has a tight schedule making sure every support ticket is answered in a timely manner. Our Dev team (Seth and Ed) are always under a ton of pressure to get that next release out and, as CEO as well, Seth has more commitments than anyone.
We simply aren't going to have a roundtable conversation here or anywhere about how we manage updates. We'll fast track fixes if we need to, but its probably not going to happen because someone posted in our sales thread at a black hat forum. We've got a protocol in place and it's not going to change. When a customer asks to "Escalate" a support issue, what they're saying is "I don't like the answer I'm getting." I'm sure anyone here can understand what it's like to have a lot to manage with very limited human resources. It's for this reason that we do all our support through our ticket system, we delete inflammatory posts before they get out of control on our own forum, and we avoid "escalating" tickets to Seth just because someone asks us to. Yes, it's our discretion what's inflammatory. To keep business running smoothly, it's very important that we stick to these protocols. (We also aren't going to respond with alacrity to comments in this thread about how we should do something other than what we're doing. That's not what this thread is for.)
I hope that sort of careful management doesn't keep you from buying UBot Studio.
lincolnave,
I legitimately have no idea what problems you're running into, and since this is a sales thread, and not a support forum, I can't really help you (plus I don't have a ticket # for any ticket you've put into support to look up). Make sure Error Tracking is off, and clear your error logs - a few customers were having issues with that slowing things down, and it'll be updated in a few days with the next release to not cause an issue. V5 isn't crashing all the time for most people using it, so something might be wrong with your install. If you're using plugins, get rid of them for a minute and see what happens. If you're opening old scripts, try narrowing down a specific problem by copy-pasting a chunk of the script into V5. I highly recommend opening a support ticket and just describing your issue as you experience it as clearly as possible. Or do the same on the forum.
Where we are with our software isn't a secret to anybody. We added a tracker for bug fixes, features, etc, a few months ago, at http://tracker.ubotstudio.com. It's public, so anyone can add anything to it. Anyone with questions about how our updates/bug fixes/etc are being handled can check it out there. If you have a question about what the future holds, that's a great place to start.
tl;dr: Thanks for your comments. Please keep them relevant and use the methods we recommend to solve problems. These methods are there for a reason.
Jason
We've got a lot of customers. We take good care of them. We've spent hundreds of hours on this thread alone. If we didn't work hard like that, we wouldn't have been around for over four years and we wouldn't be continuing to grow. Unlike a lot of the software products that are fly-by-night, we are a legitimate and professional company. If you have any specific questions about how we handle customer service, feel free to message me directly. The short story is: We answer 50+ questions a day and constantly update the software with bug fixes and new features. We have an intense focus on pleasing the customers that we can.
UBot Studio is one of the most popular web automation solutions available, and it is fully managed by a team of just 4 people. It's not an easy task, but we manage to make it work smoothly by having strict guidelines and procedures for the employees. I am pushed to my limits managing sales calls and managing operations and marketing. Support has a tight schedule making sure every support ticket is answered in a timely manner. Our Dev team (Seth and Ed) are always under a ton of pressure to get that next release out and, as CEO as well, Seth has more commitments than anyone.
We simply aren't going to have a roundtable conversation here or anywhere about how we manage updates. We'll fast track fixes if we need to, but its probably not going to happen because someone posted in our sales thread at a black hat forum. We've got a protocol in place and it's not going to change. When a customer asks to "Escalate" a support issue, what they're saying is "I don't like the answer I'm getting." I'm sure anyone here can understand what it's like to have a lot to manage with very limited human resources. It's for this reason that we do all our support through our ticket system, we delete inflammatory posts before they get out of control on our own forum, and we avoid "escalating" tickets to Seth just because someone asks us to. Yes, it's our discretion what's inflammatory. To keep business running smoothly, it's very important that we stick to these protocols. (We also aren't going to respond with alacrity to comments in this thread about how we should do something other than what we're doing. That's not what this thread is for.)
I hope that sort of careful management doesn't keep you from buying UBot Studio.
lincolnave,
I legitimately have no idea what problems you're running into, and since this is a sales thread, and not a support forum, I can't really help you (plus I don't have a ticket # for any ticket you've put into support to look up). Make sure Error Tracking is off, and clear your error logs - a few customers were having issues with that slowing things down, and it'll be updated in a few days with the next release to not cause an issue. V5 isn't crashing all the time for most people using it, so something might be wrong with your install. If you're using plugins, get rid of them for a minute and see what happens. If you're opening old scripts, try narrowing down a specific problem by copy-pasting a chunk of the script into V5. I highly recommend opening a support ticket and just describing your issue as you experience it as clearly as possible. Or do the same on the forum.
Where we are with our software isn't a secret to anybody. We added a tracker for bug fixes, features, etc, a few months ago, at http://tracker.ubotstudio.com. It's public, so anyone can add anything to it. Anyone with questions about how our updates/bug fixes/etc are being handled can check it out there. If you have a question about what the future holds, that's a great place to start.
tl;dr: Thanks for your comments. Please keep them relevant and use the methods we recommend to solve problems. These methods are there for a reason.
Jason
- Status