Permanently Closed Marketplace Sales Thread

[sendlerad]

Kelvin can you please come online on skype, and let me know if there is any update regarding your software.

 

[blackhit]

Just to make it clear...

I'm giving him 7 days to resolve the issues. If they are not resolved I will take further steps here on BHW.

All customers can take action if they want before my timer runs out, like disputing the payment, etc.

 

[Nightly]

Just to make it clear...

I'm giving him 7 days to resolve the issues. If they are not resolved I will take further steps here on BHW.

All customers can take action if they want before my timer runs out, like disputing the payment, etc.

He just sent an email out today,

Hi,

Dear user its Kelvin here from spamvilla
First of all I would like to apologies for support issues and downtime last month, my mother left us and right after that I was hospitalized as well due to nature of our ocr business it's pretty basically one men's show and due to it the support and new order process was completely gone I just got discharged and back to my home and started working, I really want to apologies for this scenario but It was not and never intentionally done, anyhow I want to thanks to customers base who really supported and hung with me in this real bad time support and new order processed will be taken care from tomorrow morning and I promised service will be back and will be 1000 times better and stable as well

 

[m4verick]

Is the customer service a live up there?
Waiting 4 days already to activate my account.
Ticket Created #503629

 

[kelvin.thechamp]

Just to make it clear...

I'm giving him 7 days to resolve the issues. If they are not resolved I will take further steps here on BHW.

All customers can take action if they want before my timer runs out, like disputing the payment, etc.

With all due respect i already refunded 47 customers till now who ever asked for refund (if you want i can even show you ) and i m working on setting 2nd server which was down bcoz of hardware issues we got new server now configuring it , it will be up by tonight , after it done i will process pending orders and i promise there will be no interruption and problems after tonight i will be online as well i sent emails to all client base as well about the issue and future steps i hope it will clear some doubts about service issues and my absence

Regards
Kelvin

 

[kelvin.thechamp]

Is the customer service a live up there?
Waiting 4 days already to activate my account.
Ticket Created #503629

your account will be up an d you get credit of lost days as well by tonight we are working on a new server to process new orders

 

[Nightly]

your account will be up an d you get credit of lost days as well by tonight we are working on a new server to process new orders

Good to hear, was about to call my bank today.

Will submit a ticket via the site.

Was a bit pissed earlier, sorry for your loss.

 

[patusnavus]

Mr. Kelvin, glad to see you are back in business. Do you offer some kind of trial of your reCaptcha OCR service? Or are the 48hs after buying considered a "trial" per se?

Good to hear everyone is getting their refunds and the situation is being normalized.

Thanks in advance,
PaNa

 

[Nightly]

Submitted a ticket via the site, hope you will read and reply soon.


-Thanks

 

[TrafficJunky]

Sent email and still no reply...

 

[ntopcugil]

still waiting activation. and waiting reply for 2 days... Transaction #: 5JC226949R386410F

 

[m4verick]

I'm waiting 5 days already. I could wait a day or two for a better service.

 

[kelvin.thechamp]

dont worry you all get ocr setup email today and credit back to account of lost days as well i m processing everything another server is up as well so no worried please just allow me time to process everything

Regards
Kelvin

 

[Nightly]

Server seems to be back up on my side.

Please read ticket #701444.

-Thanks

 

[opsil]

Kelvin hello. Can't normal use your service from 27.11. I've been waiting two weeks for now. When you give me that service? You doing OCR for new customers, but when you do to old one, who have allready have active OCR service but can't use it?
Ticket #142415
Thanks

Update
Day 15... No OCR and no aswer.

 

[m4verick]

This service is pretty nice so far. I got my account activated today and so far I have 308/411 (75%) recognized... love it!
Great job Kelvin!

 

[CANDER]

I've been a customer and ready to retry spamvilla service for GSA, @spamvilla I've sent you an email and PM

 

[galpeleg]

any updates regarding nevo media BC proxies??

 

[CriminalMind]

hey kelvin i asked for a refund because yr services is not good for my needs thanks ticket number #659375 thanks

 

[bdmedia]

Kelvin any update on this whole situation?