Hey James,
I'm always impressed to see you active on this forum, talking to users. Communication is a big plus and the major reason I signed up with you guys.
I want performance as well as accuracy, so unfortunately most of my traffic goes elsewhere. But I check your service frequently and lately, your service really sucks. The rest of the time you are great as a back up/traffic leveller, but the last few days this has not been an option. Your web page says that you have been having hassles.
I realize that when price is the main consideration performance has to be secondary, so, this is just to let you know that there are people out here (me, for one) who would be willing to pay a premium for a superior service. Prime criteria speed and accuracy.
As far as I'm concerned, your support has always been excellent, all that's missing is the service to match.
From time to time I contact your support and ask about this and always get back the stock answer "we're working on it."
So what's the deal? I'd love to see a public statement.