Hi Guys,
-
Regarding our recent issues:
We were experiencing some connectivity problems that were affecting our workers recently (Yesterday morning and during Today's midnight, Eastern Time). This caused a severe image overflow and thus very high solving times and lots of rejections.
The problem has been fixed and the service is working fine again.
I sincerely apologize for the inconveniences.
P.S: Anyone who has been severely affected by this, please PM me. I'll check on your account, study your particular case and try to give you a compensation.
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Regarding our success rates:
Our success rates are calculated based on our users reports.
If you
mark a CAPTCHA as incorrectly solved, you
won't be billed for it it and it
will be reflected on your performance statistics.
There are two ways to mark a CAPTCHA as incorrect:
A) Through your software. Your software MUST have a ''Report as incorrect'' feature.
B) Though our website, by clicking on ''
Mark as incorrect result'' -->
http://deathbycaptcha.eu/user/captchas (you have to be logged). There you can see all the CAPTCHA images that you're sending and the responses we're giving back to you within an hour.
- Regarding VAT charges:
You could contact Avangate.com Support in order to try to get rid of this charge (
here).
Please note that we do not have anything to do with this charge, as it is a policy of our payment processor (which although is affiliate to us to process our payments, is a completely independent entity).
If you're not satisfied with Avangate.com, you could try ordering our Plimus.com, Liberty Reserve or WebMoney packages.
- Regarding CAPTCHA consumption:
Please note that we
only decode and therefore charge you for the CAPTCHAs that you send us through your software/our website.
You should also consider that some sites just doesn't allow to bypass a form within the first CAPTCHA try, so it isn't always accurate to literally state ''1000 CAPTCHA credits = 1000 successful submissions''.
- Regarding our Human Solvers:
We're continuously educating our workers in order to deliver you guys the best possible results = )
Please note that even thou we're working hard to punish/eradicate their misbehaviors , they're after all humans and therefore they'll make some mistakes in occasions.
@JESSCON
That software was malfunctioning with our service because our API wasn't properly implemented into it. They fixed the issue by one of their updates, so I'd strongly recommend you to update it to the latest version.
If you please, you can PM me your DBC username and I'll credit your account with some testing credits, so that you don't have to take my word for it
Best Regards,
James L.