- Feb 21, 2012
- 845
- 381
Been a member of BHV.3 for one month at present, 0 movement on keywords...
We have sent more than 150+ reports last weekend to our customers from [email protected]
Can you double check please for me if its not in your spam box?
EW
We are sending around 120+ reports to our customers today.
Please be aware that we are sending reports by email now ([email protected]) so add us to your address book or check in Spam.
Kind regards,
Bart
I have send you a PM, extrawinner. I have 2 issues that need your attention. Thanks!!
hey bart, i sent u a PM, i havent been receiving any updates/notices/reports and it may be due to which email u are using (as u mentioned u are only using email from PP ID), can u please check it for me? thanks
According to this messages, you already sent out 270+ reports.
Why I haven't received one?
This service is very disrespectful!! Please REFUND or show proof of work! I hate to pay for a service and have to beg and chase the service provider for an update, report, and information of what is going on with the service. What infuriates me right now is that I am getting invoice due notices. I made a post on this thread how long ago and my tickets were still never answered. I have NO idea if any work or how much work was done on the sites. NO reports, no communication!
My Sites AND Keywords have DROPPED! Please stop with the recurring invoice notices, I cancelled it. Now I am waiting for the duration of the other package to finish. I have NO intention of continuing. I am going to try other services and going back to other services that actually give proof....any proof that work is done.
Please no typical excuses or mysterious bad luck claims like I have seen all over the place once threads are started, I am sick of this type of crap! Just REFUND!
The way to solve all this would indeed be as stated in the post above me. Things are just not working as they are now and tickets are not being handled. Please advise.
*REVIEW*
I paid $175 for a review copy for BH3 so here is my unbiased report. Having been a previous satisfied BH2 customer that I discontinued after Penguin due to my feeling that the lack of anchor diversity was damaging my site. I was rather excited to start BH3 and repeat some of the early successes I had with BH2 pre Penguin/Panda. To my disappointment I was faced with the old user console with reports that were organised in a most user unfriendly and confusing way. The process of managing keywords with the new system was meant to be outlined in a thread here but was never adequately explained when keywords were to be changed or any alternative alert system in place. So far I have received one emailed report which contained some wiki links and a few edu profiles. I am now being sent invoices from billing to renew my subscription for a service that has failed to meet every reasonable expectation. I understand that those behind the service have had personal issues preventing them from delivering what was promised. The appropriate response in this case is to refund the subscriptions of those affected or at the very least credit the accounts and provide a decent service when they have got their act together. My userid is 367 and I will report back regarding any efforts to rectify this unfortunate situation.