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redmoon said:
I got a email but my hostwinds account is empty. Does that mean I was on the Dutch server? :confused:
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Mine is empty too, even though all of my sites are working since I changed my DNS to host winds. So the files are there somewhere I just can't find them and haven't heard anything back.

This is getting frustrating...I need my files.
 
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Im interested in monthly plan expert, please PM me with the info.

ExtraWinner i've tried adding you and contacting you on the Skype, but no luck.
 
hey Bart, i had lifetime reseller, the sites i had on dutch were seasonal and not too important to me, well the star wars one was. anyway, any chance you can just give me a fresh start on whatever server looks good. you know, just start over with no sites.
 
tired, frustrated. How long will it take. An accurate timescale rather than we waiting on a dribble of one daily post which is just buying time! I need my files otherwise I go hungry very very very sooon.
 
thetvnun said:
hey Bart, i had lifetime reseller, the sites i had on dutch were seasonal and not too important to me, well the star wars one was. anyway, any chance you can just give me a fresh start on whatever server looks good. you know, just start over with no sites.
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We are setting private servers for all yearly customers now.
I will update here once this is done.
 
sugarlacey said:
tired, frustrated. How long will it take. An accurate timescale rather than we waiting on a dribble of one daily post which is just buying time! I need my files otherwise I go hungry very very very sooon.
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I have no timescale at all - this is not something I have power over...
We are working to get Dutch backups ASAP but our DC is unresponsive and it is not helping us much. As they keep all files - we need to wait for them to finally issue us access to backup.
 
So we WILL get our files back if we were on the Dutch server? That's good to know, I just hope it's soon...
 
... And still Extrawinner is not answering most of the questions?


WE DON'T WANT TO CONTINUE SERVICE... 99% of us just want a REFUND and our FILES BACK.

It has now been well over a week, and we have all lost LOTS of money... in the thousands for some of us. Your service is not reliable, nor safe. And while we appreciate Hostwinds help, ANONYMOUS OFFSHORE HOSTING they are not.

If I do not get a response within 24 hours, then I will file with my credit card for fraud (which not sure if you are aware, the customer ALWAYS wins), which means you will be hit with fees, plus we will post a Shitlist thread and get the Mods involved as this is now ridiculous.

We understand that you do not have a timeframe, but you aren't even being adult enough to respond to the people who are asking questions or wanting a refund!!!!!!!!!
 
risingstaralliance said:
... And still Extrawinner is not answering most of the questions?


WE DON'T WANT TO CONTINUE SERVICE... 99% of us just want a REFUND and our FILES BACK.

It has now been well over a week, and we have all lost LOTS of money... in the thousands for some of us. Your service is not reliable, nor safe. And while we appreciate Hostwinds help, ANONYMOUS OFFSHORE HOSTING they are not.

If I do not get a response within 24 hours, then I will file with my credit card for fraud (which not sure if you are aware, the customer ALWAYS wins), which means you will be hit with fees, plus we will post a Shitlist thread and get the Mods involved as this is now ridiculous.

We understand that you do not have a timeframe, but you aren't even being adult enough to respond to the people who are asking questions or wanting a refund!!!!!!!!!
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brotherman, i implore you. yea its been rough. but compare Bart to the other service providers - they would have vanished. watch where vseo goes, they are history and i have a lifetime.

not trying to kiss ass brother, just imploring you to rethink the fraud thing, it is clear that he is trying which is a ot more than many of the providers here do.
 
thetvnun said:
brotherman, i implore you. yea its been rough. but compare Bart to the other service providers - they would have vanished. watch where vseo goes, they are history and i have a lifetime.

not trying to kiss ass brother, just imploring you to rethink the fraud thing, it is clear that he is trying which is a ot more than many of the providers here do.
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I have given Extrawinner ample time to answer questions and resolve issues with numerous requests. While I understand that sometimes things happen, how he is handling this situation is absolutely ridiculous. There are LOTS of users on here asking for a refund (and some asking questions, and stating issues even with the transfer), and he blatantly does not answer them (or me).

That is NOT how you do business and Mods should step in and say something.

If he had been proactive and answered people and issued the refunds, etc, then I would not have any problems with this (at least the part on how he is handling this). However, he is acting like a child and ignore us!

So while I appreciate your response, there has only been maybe one incident I can think of (maybe two) where someone has proceeded in that manner (they are now banned from BHW for similar actions). I would say almost all the dealings I have done here (except a few) have been legitimate and/or responsive when an issue arises.

How this is being handled is COMPLETE GARBAGE!
 
Well I certainly have learned a valuable lesson about backing up my files regularly. Really hoping for the files soon, but I doubt it will happen over the weekend :(
 
You sound childish like a 6 yr old. im a customer too and its annoying, true. but EW is trying to help everyone. you still have to think about on how many services he run and how much customers are on that one. now grow up and get urself some balls. :rolleyes:

risingstaralliance said:
... And still Extrawinner is not answering most of the questions?


WE DON'T WANT TO CONTINUE SERVICE... 99% of us just want a REFUND and our FILES BACK.

It has now been well over a week, and we have all lost LOTS of money... in the thousands for some of us. Your service is not reliable, nor safe. And while we appreciate Hostwinds help, ANONYMOUS OFFSHORE HOSTING they are not.

If I do not get a response within 24 hours, then I will file with my credit card for fraud (which not sure if you are aware, the customer ALWAYS wins), which means you will be hit with fees, plus we will post a Shitlist thread and get the Mods involved as this is now ridiculous.

We understand that you do not have a timeframe, but you aren't even being adult enough to respond to the people who are asking questions or wanting a refund!!!!!!!!!
Click to expand...
 
i never got an email for my hostwind account?.. i tried to contact Peter on skype but no luck
 
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