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Ok all should be back up after maintenance
:)
Thank you for your patience
 
Would moving files from my account to another hosting will make them work? I am sick of this service.
 
You need to move your databases, the files and setup the domains
I moved to another company but their servers sucked and I got back to using ExtraWinner's servers, and I have backups now
Would moving files from my account to another hosting will make them work? I am sick of this service.
 
I'm in the middle of cooking dinner, but here's my review of the services...

I just got my account activated a few days ago after waiting 2 days, so first of all, be patient with these guys.

I set up my domain, and as soon as it went active I uploaded one of my scripts and went to work.

Unfortunately there's a lot of restrictions for PHP on my server, which sucks, but hopefully they'll be able to work with me here.

The server's really fast though, and that's a major plus. My main hosting is super slow, and frankly, it's really annoying. I'm glad I don't have that issue here.

Also, it seems like the server's really robust. I had a PHP script doing some file editing for me on the server (dozens of files in a loop) and it handled it in less than a second - so there's some serious hardware working here.

Once I get these PHP restrictions handled, I could easily see using this as my main host. They're wicked fast and have the hardware I need to handle large amounts of data at pretty much any time.

Hopefully this will help some people in their decision - I'd give these guys about a 7 out of 10 - but only because PHP seems to be pretty restricted. (Although I hear they've had to deal with hackers using their services lately, so it's somewhat understandable)
 
Hi,
You could try that, we wouldn't want to lose you but we understand your frustration. However for EW to have even saved your files after such a prolonged and severe attack is in my view a minor miracle.

Would moving files from my account to another hosting will make them work? I am sick of this service.
 
I submitted a ticket over a week ago that still has not been answered. I've been trying to migrate my websites over from another host for damn near three weeks now. I've been very patient up until now. This is unacceptable.

Originally I tried having you guys do this but I got tired of waiting so I decided to figure out how to do it myself. I've been trying to use the program Backup Buddy to this but I get several error messages that are host related. I tried to post them below but the mod system isn't allowing it.

I'd like someone to get back to me ASAP because I can't afford to keep waiting around hoping that something will happen.

My ticket number is: 717476
 
Is there gonna be a bonus this month for the downtime as promised? Been hanging around for it.
 
I submitted a support ticket (#843494) 30 hours ago but still haven't had a reply. I let my hosting expire a while ago but decided to use it again, so I've paid the invoice + late fees, but my hosting is still suspended.
 
Hi all,
I'm having probs with my pc, every time I try to open anything it just freezes, am using my old one now but is terribly slow. I was speaking to couple of you guys on skype - I will get back to you when I'm back up & running. :(
I'm not sure yet if it's my internet connection yet or my pc because skype doesn't seem to be working on this pc either and no-one is replying to my pm's
:(
 
Hi guys.

Finally it seem that I finished working on all PMs etc.

If I missed anyone - PM me please.

EW
 
I am afraid I have to ask for a refund.

I will explain why I ended up with this decision below.


-Around middle of September all of my sites were down and so everyone else for about a week from an attack.

-EW hired a support team to deal with the transfers to the dutch server and luckily, he had backups. So I submitted a ticket on 20th of September.

-On 21st transfer was done but my sites were not showing up. Was told to wait a bit since it could be propagation.

-On 23rd my websites still didn't work and the support team said .htaccess files were missing because they were hiddle files so they may have not been backed up and they said they will see if they can find one because it is only a standard .htaccess file.

-On 24th they replied with "Yes, we're fixing the issue"

-On 25th "OK. Please wait." Then suddenly, they say .htaccess is not in your backup again. Asked for help again, and "OK. We'll check on what we can do."

-On 27th "We're working on this. We'll just give you an update." After 12hours, "We will check on this."

-On 28th "I suggest that you just create a new .htaccess file"


That just drove me mad. They were basically not fixing it and kept saying those words.

Then I pmed EW about this and he was willing to help on his own. But I had no updates for two to thress days after I gave him the details so I pmed him again, (was hard to contact him due to his load of works I guess) and he said, my issue have been submitted to the new admins. Then no updates and no replies and no changes made and by then it was over two weeks and I was really frustrated.

I moved all of my websites to another hosting company yesterday to see how it goes and they still didn't work with the same reason. I didn't want to wait any longer so I went to odesk and employeed an expert to fix this.

He was very shocked and didn't understand that the hosting company took 2 weeks to understand the problem and still unable to fix the issue.


This is what he said

Your hosting company had left many important things when moving the websites:-
1. .htaccess files were left out of backups
2. mysql databases were created but corresponding mysql users for websites were not created.


He finished job under an hour from start to end. Now all of my sites are working perfectly.

I should not have relied on your support from the beginning I guess.

I don't know if this is clear but I don't want to keep an account with this service and request for a refund. All my sites lost rankings impressively! all hard works gone.
 
Extra I need you to PM me since I can't send PM's yet. I am extremely close to just dropping this service and going with another host. PM me with a contact email as soon as possible.
 
I don't know if this is clear but I don't want to keep an account with this service and request for a refund. All my sites lost rankings impressively! all hard works gone.

Hi.

I fully understand, and I will issue full refund - simply send me your PayPal transaction ID.
I am affraid I was simply a hostage to my existing support, and couldnt push them to do more in this case.
We are changing our support at the moment, but I fully understand your frustration.

Extra I need you to PM me since I can't send PM's yet. I am extremely close to just dropping this service and going with another host. PM me with a contact email as soon as possible.

PM on its way.
Hopefully we can resolve your issue ASAP.

EW
 
all my sites are down again becouse of "Error establishing a database connection", cant log in to cpanel, bpspace support site is down as well...this is the 3rd time this happening within a week :(


Edit: Im getting new error message:

"Resource Limit Is Reached The website is temporarily unable to service your request as it exceeded resource limit. Please try again later"

wth is this??? what resource does my sites use when they are all down???
 
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