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Hi guys.
We are aware of what is happening, but we cant deal with this until all sites are moved and all work is finished (you cant change support team in middle of things).
Within 1-2 weeks we will have new support team (US Based). They are already working on our servers hardening it and getting security fixes, and response time is simply amazing.

EW
 
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well for me support guys are super responsive and they really get things fixed.. although they are lil slow but still they are fixing up things..

Although I still have some issues with one of my sites and I hope they won't have any more issues in future. for PHP script yeah I got the same problem but I guess they fixed it already they have disabled ini_set function but now my sites loads fine again as they enabled it again.
 
Hi there EW, I am from the french server (which was brought down recently) and got my account moved to dutch. the problem is i didn't know that it involves technical work.

I'm waiting for Ben to get online on skype for days now and I don't know why I don't see him online on skype anymore. He used to be online like 24/7 lol.

Anyway, I need to get my sites fixed but I don't know how to deal with the databases. It's a pain in the neck for someone who's not tech savvy like me. :((

Is there someone on your team that I can pay to do this???

thanks
 
dheer said:
well for me support guys are super responsive and they really get things fixed.. although they are lil slow but still they are fixing up things..

Although I still have some issues with one of my sites and I hope they won't have any more issues in future. for PHP script yeah I got the same problem but I guess they fixed it already they have disabled ini_set function but now my sites loads fine again as they enabled it again.
Click to expand...


they reenabled the ini_set but changed something else with fsock.open or sth so my other part of the script stopped working now (and it worked fully 2 days ago)...its starting to get really annoying
 
Disclaimer: My server isn't active yet, so I can't attest to how that works yet...

I purchased a reseller account with these guys last night, and I've got to say that so far they've been responsive.

Sure, they are in a completely different time zone than I am and it takes a few hours to respond, but so far they've been super helpful.

Plus, they have killer prices, less than half of what I'm paying for my cheap hosting account at HostGator.

I'll update everyone once my server is back online and I get to mess with it some, but so far I'm pretty happy with the way things have gone.
 
dheer said:
well for me support guys are super responsive and they really get things fixed.. although they are lil slow but still they are fixing up things..

Although I still have some issues with one of my sites and I hope they won't have any more issues in future. for PHP script yeah I got the same problem but I guess they fixed it already they have disabled ini_set function but now my sites loads fine again as they enabled it again.
Click to expand...

Thanks.
If they wont be able to fix the issue today, buzz me, and I will hand this over to other administration company.

thisisacoolname said:
Hi there EW, I am from the french server (which was brought down recently) and got my account moved to dutch. the problem is i didn't know that it involves technical work.

I'm waiting for Ben to get online on skype for days now and I don't know why I don't see him online on skype anymore. He used to be online like 24/7 lol.

Anyway, I need to get my sites fixed but I don't know how to deal with the databases. It's a pain in the neck for someone who's not tech savvy like me. :((

Is there someone on your team that I can pay to do this???

thanks
Click to expand...

Hi. All fixes are free, and we wont accept any pay-to-fix type of fees.
Simply open support ticket, and they will help you whenever they have spare minute.

Velvet said:
they reenabled the ini_set but changed something else with fsock.open or sth so my other part of the script stopped working now (and it worked fully 2 days ago)...its starting to get really annoying
Click to expand...

Hi.
Just send me requirements, and I will consult them with security team.
Some sites got disabled, as they were running hack scripts out of our servers, so we had to impose extra measures to block this.

scheda said:
Disclaimer: My server isn't active yet, so I can't attest to how that works yet...

I purchased a reseller account with these guys last night, and I've got to say that so far they've been responsive.

Sure, they are in a completely different time zone than I am and it takes a few hours to respond, but so far they've been super helpful.

Plus, they have killer prices, less than half of what I'm paying for my cheap hosting account at HostGator.

I'll update everyone once my server is back online and I get to mess with it some, but so far I'm pretty happy with the way things have gone.
Click to expand...

Thank you - I will update you in few hours.

EW
 
Hi EW,

I know you are busy and probably receiving a lot of PMs but can you look into my issues a bit faster plz? I am really annoyed with this :( I wish I had better knowledge about database so I could fix it myself days ago.
 
hqmw012,
I will pm you to see if I can help

hqmw012 said:
Hi EW,

I know you are busy and probably receiving a lot of PMs but can you look into my issues a bit faster plz? I am really annoyed with this :( I wish I had better knowledge about database so I could fix it myself days ago.
Click to expand...
 
I would just like to say thanks to extrawinner for taking the time to make sure my hosting got setup. It appears to me that these guys have been working around the clock to try to keep everyone happy considering what has been going on. I just wanted to show my appreciation although I'm just a new user to their hosting company.

Thanks Again!
 
Hey EW

Was looking for info on your plans, went back 3 pages and basically saw that you have your hands full with a hack attempt. Do not need the hosting for another week anyway so no biggy, when ever you get a chance please send me the plans. Also in your experience a legit anonymous domain register and maybe an anonymous alternative to paypal to use on my site, just wanted your opinion as I am not happy with who I have found so far. Again no rush and thanks.
 
Post #960 have the pricing plan that you were looking for, also it's a discount code there for bhw members. They also recommend a couple of domain registrar a few pages back but i use internetbs.


learningman said:
Hey EW

Was looking for info on your plans, went back 3 pages and basically saw that you have your hands full with a hack attempt. Do not need the hosting for another week anyway so no biggy, when ever you get a chance please send me the plans. Also in your experience a legit anonymous domain register and maybe an anonymous alternative to paypal to use on my site, just wanted your opinion as I am not happy with who I have found so far. Again no rush and thanks.
Click to expand...
 
ExtraWinner said:
Hi.
Just send me requirements, and I will consult them with security team.
Some sites got disabled, as they were running hack scripts out of our servers, so we had to impose extra measures to block this.



Thank you - I will update you in few hours.

EW
Click to expand...


Pm sent yesterday..Hope you didnt missed it :)
 
yeah mine sites are down now even on dutch server..

Database Error: Unable to connect to the database:Could not connect to MySQL

EW plz do something.. my all sites are not even backup properly and now dutch server is down again
 
WTF? Dutch server is down again? Damn, I repeated the mistake i did earlier :S didn't move my files to other server, thought it happened only 1 time, but looks like this will happen again and again which is very bad, so much lose for business :(
 
The first time - No problem shit happens.

The second time - Ok maybe they are still working out some kinks

The third time - It's starting to get frustrating

The fourth time - This is absolutely ridiculous

The fifth time.....

The sixth......

What are we on now, 7 times of this hosting going down?

Come on guys...
 
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