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Also just a word of advice, that's why you guys should of had VPSs. I notice when you first started this service the majority of the users wanted this. If this was the case, only a small number of users would of been having trouble since it was the shared server which got hacked.

O well, whats done is done....
 
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I do understand your frustration, the dedicated support team have numerous tickets/transfers to deal with. Not all the transfers are going to go smoothly after files have been corrupted due to this severity of hacking, it's simply not possible.

I've not even bothered asking for my sites to be sorted out/transferred yet so that you guys have the best chance of getting sorted quickly.

Bart & myself are monitoring the progress of the team through the tickets and they are getting through them at a good rate.

Please be patient, they will deal with you as soon as they can

Thanks for your patience.

PS - I have not stopped since early this morning monitoring these tickets, answering skype's, pm's and helping where ever I can. If I have missed anyone I do apologize but will get to you
 
Hi EW, I asked if I could upload to the French server and you said yes if I have the files, but I am unable to login. I sent a support ticket and they informed me the Frenc hserver is not ready and that I will have to move to the Dutch server and that they have no ETA for the French server, is this correct?
 
Finally ;) My site is back online on the Dutch server running as smooth as always :) Changed my nameservers and it was instantly back up.

To Ben\Bart - my files are perfectly in tact and was not affected by the hacking attempt or whatever, right? I don't want malicious codes\hidden links on my files\pages. Please confirm with this. I'm once again, a happy customer :)
 
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I'm relieved to say that the support team are going through the tickets quite well now, any problems please try to speak to them about it via the ticket system in ur dash as they obviously know the situation well.

If you think you've not been answered for a long time, add another reply.

Thanks again for your outstanding patience.
 
At the time, is there any ETA until all the French server files are uploaded and restored back to the original status? I'm seriously reconsidering canceling my request for a full refund + my raw files if it is reasonable. Reason being, I had $60 services used on my website ON the day we started going down, I don't want it to go to waste..
 
Derviie said:
At the time, is there any ETA until all the French server files are uploaded and restored back to the original status? I'm seriously reconsidering canceling my request for a full refund + my raw files if it is reasonable. Reason being, I had $60 services used on my website ON the day we started going down, I don't want it to go to waste..
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Just request a transfer to the Dutch servers?
 
Omnipotus said:
Hi EW, I asked if I could upload to the French server and you said yes if I have the files, but I am unable to login. I sent a support ticket and they informed me the Frenc hserver is not ready and that I will have to move to the Dutch server and that they have no ETA for the French server, is this correct?
Click to expand...

If you need ETA you are better off to ask them - I forwarded whole process on them as they have 2 guys working 24/7.
So just open a support ticket.

FuryKyle said:
Finally ;) My site is back online on the Dutch server running as smooth as always :) Changed my nameservers and it was instantly back up.

To Ben\Bart - my files are perfectly in tact and was not affected by the hacking attempt or whatever, right? I don't want malicious codes\hidden links on my files\pages. Please confirm with this. I'm once again, a happy customer :)
Click to expand...

No, there is no exploits on your sites.
We have filtered sites that have been involved already, and we are working on adding extra fixes.

Derviie said:
At the time, is there any ETA until all the French server files are uploaded and restored back to the original status? I'm seriously reconsidering canceling my request for a full refund + my raw files if it is reasonable. Reason being, I had $60 services used on my website ON the day we started going down, I don't want it to go to waste..
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Hi.
I cant give any ETA - as our support is dealing with this now.
If you are unhappy, we will refund you.

Softaculous is working now on Dutch server.

I am working on getting 24/7 Level 3 admin. Hopefully we will get one by tomorrow.
 
the transfer was successful but the sites are showing database error, it has been more than 24hrs. What should I do?
 
FuryKyle said:
Great, thanks. I'm all good now ;)
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Great!

hqmw012 said:
the transfer was successful but the sites are showing database error, it has been more than 24hrs. What should I do?
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Did you submitted ticket?
If yes - then submit reply to your ticket - they are burried with work, so it is good to remind them.
Just dont submit new ticket, but respond to old one :)

ADHD-Dude said:
Maybe the names of the new databases don't mach with the old
Click to expand...

Maybe they didn't upload some config file...

Happens sometimes.

EW
 
Wait what? Support team? When I asked if you guys had a site, you said no. What's your sites url so I can also submit a ticket.
 
I would like to try out PLAN MINI for one month. If I am satisfied then I will go for PLAN Master. PM me what i need to get started.

Also confirm that cron jobs are supported.
 
Hi Velvet - it does work may have to refresh but it does work. Send a reminder if you need an answer

Velvet said:
the site doesnt work with www, at least Im always getting "cant find host" error message and all the link at amember are http://www.bpspace.com not http://bpspace.com -> result I cant even log in


I sent a support ticket to enable php pdo extensiion plugis on dutch server becouse piwik statistic script doesnt work :(
Click to expand...
 
My files have seem to be intact. I'm just awaiting for my Nameservers to switch over and hopefully my website will be up and running. Will update. Thank you EW and EZ.
 
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