Permanently Closed Marketplace Sales Thread

[ExtraWinner]

So at this time, the hosting is up, yet the server files have not been restored? If we were to wait, will all our files be restored to how it was previously? Also, I'm not too keen on this, but if I were to request my files, would it save my Wordpress posts and all? or would I have had to make an individual backup when it was working?

Hi.
When requested files you will get raw files of home directory and database.
You can take them to your host, and ask them to restore them for you (most bigger hosts will do that).
All posts and data from Wordpress will be there.

As I was on the French server, is it safe for me to upload my files to it again as it is back up, or should we still request a move to the Dutch server?

Yes, you can upload files again if you have them.
EW

 

[clin407]

I need live chat support. I can't keep waiting for answers every few hours.

Same here. I submitted the ticket in the morning around 8AM PST, got a response before 9AM PST and heard nothing since then (now it's 2PM PST).

 

[ExtraWinner]

What is the situation?
The attack has been stooped?
What is the plan? will you stop hosting for the next weeks until you take other preventing measures?

The attack has been stopped.
I am monitoring servers now.
I am able to monitor servers 16/24 for another few days.
While doing so we are hardening our servers and installing security paches.
We also removed "bad" domains that were involved in attack.
Within next 2 weeks a lot of changes will be made - as promised above.

EW

 

[flowbee77]

I still can't log on to my cpanel on the french server for my other site.....it does not accept my password

So am I correct in assuming that all of us on the french server can wait until everything gets restored and then we can all move to the dutch server? BUT we need to launch a support ticket in order to get our files restored and then wait?

Thanks EW for all your info and updates.

oh and EW I hope you kick the hackers ass!!! Go get em!

 

[gaatr]

EW - thanks for the updates. Again, if you find the hackers IP. We will certainly send him some treats aka BHW style

 

[ezlegion]

Support are getting a lot of requests understandably, EW and myself are monitoring them but what we're asking of them is obviously out of the norm and that's why it's taking longer.

You are not being ignored and we will get to you.
Thanks

Same here. I submitted the ticket in the morning around 8AM PST, got a response before 9AM PST and heard nothing since then (now it's 2PM PST).

 

[Moto801]

My migration of transferring from the french sever to the dutch server was completed however
there are things missing.

Like my addon domains are missing, my databases are missing, and cron jobs missing.

I talked to someone else who said they same thing happened to them.

 

[jiajilah]

My migration of transferring from the french sever to the dutch server was completed however
there are things missing.

Like my addon domains are missing, my databases are missing, and cron jobs missing.

I talked to someone else who said they same thing happened to them.

Same here.
The Netherlands server is very slow and the support team replied that db and settings are missing.
I've enough disappointment. Now finding new host to move on with my own outdated backup.

I'm pretty sure you guys make good friends but might not be a perfect hosting partner.
The recovery is way too slow with a "You Can Leave Now" ending.
Wondering if the same exploit happen to the Netherlands server next week, are they moving to Sweden server?

All the while I thought I'm on a host that I can rely on...
You might have done your best but that just not enough.
Perhaps this is what we paid for. (What do you expect when you are paying less than 10 a month)

 

[420lounge]

the price you are paying is everything. This was one shared dedicated server that people lost a bunch of money over? upgrade

at least you got the files back

 

[CallMeJohnDoe]

I trying to get a website online.. i not really worried bout the content that i had up.. this is a big road block n i have learned from it 2 make back up of my stuff in the future.. you two provide good support and i can't hate the support you guys provide.. will my access to my cpanel be up automaticly or i gotta submit a support ticket to proceed.. and will i be on the french or dutch server once everything is resolved.. i really dont care.. i just want to get my website online to make money already.. hope to hear from you soon..

 

[dheer]

Bart you did not yet send me mysql files. I can not import DB from raw files you sent me as I don't have shell access men. Send me mysql file so I can do it. I have sent support ticket as well but again they are saying to wait.

 

[ferris]

Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/inc.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.

When will you fix this problem?

 

[FuryKyle]

My site got transferred to the Dutch server, but it's showing my directories directly like :
Index of /


What gives??? How do I fix this? Contacted support but no reply.

 

[andy2009]

Hello Friends! Even though you have problems right now I have faith in you and I just ordered your biggest package I'm looking forward to get it setup asap.

 

[ezlegion]

Hi all,
I'm working through a number of pm's and skype's (in time order) so please bear with me on that one.

Also I am monitoring the support team and their progress through the tickets.

They are being answered but there are high in number and for a while we were understandably inundated with them. The good news is that the rate at which tickets are being submitted is reducing and that means the rate at which they're all successfully answered will increase.

Thanks for your outstanding patience
Ben

 

[netkam]

My pages don't work from 3 days

 

[evaparis6]

I need hosting for my r e p l i c a handbags online store, i need a service that will not shut down my site if other entities will ask that. I need hosting and domain registration, do you offer domain registration too or it is included? WHich of your service is suitable for my kind of business? I cannot PM yet

 

[Derviie]

If I were to wait for the files to be restored, how long will I have to wait for everything to return to It's original state?

 

[FuryKyle]

Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/inc.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.

What bullshit is this? I requested for a transfer and my incomplete, raw files get dumped over to a server which isn't even configured properly yet and I'm getting the "Index/" page on my site and still no reply from a ticket after 36 hours. It's been a week now since my site is down, do you know how much revenue I lost, not to mention my drop in rankings? Google seeing my "server not found" or "Index/" pages for that long everyday is not going to do me, nor anyone else any good.

 

[gaatr]

Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/inc.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.

What bullshit is this? I requested for a transfer and my incomplete, raw files get dumped over to a server which isn't even configured properly yet and I'm getting the "Index/" page on my site and still no reply from a ticket after 36 hours. It's been a week now since my site is down, do you know how much revenue I lost, not to mention my drop in rankings? Google seeing my "server not found" or "Index/" pages for that long everyday is not going to do me, nor anyone else any good.

FuryKyle - I have the same problem for the last 2 days with support. Not getting anywhere with them.

Also my WHM panel will not login so I can add back my accounts, which I really shouldn't have to do.

Yikes - spent way too much time on this. EZ - EW - I have been patient with you guys, this is really starting to get annoying.

Support told me quote:

'HI, We already restored the files and databases from raw files backup, and for your addon domains, you will need to add them i cpanel.

Thanks
Carl'

Funny thing is, I don't have addon domains - they are extra accounts. What kinda lame resolution is this.

Last day, and I am out - I have had it. I could have placed order for new server and reset everything by now with a different host.