Permanently Closed Marketplace Sales Thread

[ExtraWinner]

Hi.
I cant give ETA, but here is what we are doing:
-downloading full backup to remote server
-then we will re-install French server
-re-upload files

As of starting files on new server - this wont speed up anything, as we need to download and re-upload files anyways.
After uploading files to French server, we will upload them as well to German server (I am getting one now) just to be insured all will be running today.

We are running on 100 MB inter-server connection, so it wont take too long.
Most important thing for us now, is that all data is safe, and secure.

 

[Dodge]

Fair enough - how can I find out if I'm on French or Dutch servers... and also new IP settings for Dutch?

 

[ExtraWinner]

Hi, dutch server was on ip ending:

.153

French:

.84

German:

.172

Basically if you have bought hosting in last 2 months, then more likely you are on French server, if you are our lifetime customer from before that - you are on Dutch.

 

[ezlegion]

I'm currently working through a number of skypes & pm's after sleeping. I will get to you but it will take time
Thanks

 

[jiajilah]

France server (188.165.246.84), still down. Almost 24 hours...

 

[sugarlacey]

i am on lifetime dutch server. domains held in G daddy so do I add the new nameservers i.p (once you issue it) and sites will become live.?

 

[ezlegion]

I'm trying to speak to you on skype, have you read the updates in the last couple of pages of the thread?
Anyways whether you have or not come on skype

France server (188.165.246.84), still down. Almost 24 hours...

 

[ezlegion]

I think I've spoken to both of you either on skype or pm, if not then contact me if you need to
Thanks

France server (188.165.246.84), still down. Almost 24 hours...

i am on lifetime dutch server. domains held in G daddy so do I add the new nameservers i.p (once you issue it) and sites will become live.?

 

[Nexar]

I think I've spoken to both of you either on skype or pm, if not then contact me if you need to
Thanks

Hey mate,

I purchased your lifetime reseller package and as per ips, i'm on dutch server, i messaged you on skype as well, please send me new IPs so i can update all registered nameservers on my accounts.

waiting for you to reply me on skype.

thanks

 

[ezlegion]

dheer,
with the greatest respect even I have to sleep sometimes and I've had roughly 7/8 hours of it within a 72 hour period
I can't possibly stay up for that long and keep my work to a standard that's acceptable.

I am sorry for the inconvenience but we are working to get everything back up & running normally as soon as safety/security allow
Thanks for you patience

ezlegion who stays online always is not responding since then. I have wrote support ticket and everything. It is not the great way of customer support.

 

[ziplack]

Added u on skype too
i got a dutch server

dheer,
with the greatest respect even I have to sleep sometimes and I've had roughly 7/8 hours of it within a 72 hour period
I can't possibly stay up for that long and keep my work to a standard that's acceptable.

I am sorry for the inconvenience but we are working to get everything back up & running normally as soon as safety/security allow
Thanks for you patience

 

[risingstaralliance]

Also added you on skype to get my site back up. On the Dutch server.

 

[sugarlacey]

Hey guys and girls




My next q is i went to host summary in domain manger In G daddy account and added new i.p, is this the correct procedure as my site still down after several hours. ( i know it can take 48 hour to propogate) but im not sure if i did the right thing.

 

[ExtraWinner]

PLEASE DO NOT POST NEW IP OUT PUBLIC!

In theory GoDaddy should update you automatically, but you can check A Name for domain, or simply edit ns1.bpspace.com to ns1.bpspace.com - this should force GoDaddy to refresh your nameservers.

 

[internalsoul]

My sites are down and i dont even remember my cpanel address. I will shoot you a pm extrawinner soon.

 

[Dodge]

Do you know when the French server will be back up? Or any estimate at all?

 

[ExtraWinner]

My sites are down and i dont even remember my cpanel address. I will shoot you a pm extrawinner soon.

Sure.

Do you know when the French server will be back up? Or any estimate at all?

I cant give any estimate - I never done whole server transfer on such a scale before. If all will be good in few hours first domains will start to go online one after another.

 

[wallofiron]

aint right.. I dont care if you guys are working on stuff...

1st rule of business or customer service is contact ALL of your customers to let them know you know there is a problem and its being worked on.

Dont wait for people to find out on their own and have to run around and find someone to contact.

Terrible.

 

[ExtraWinner]

aint right.. I dont care if you guys are working on stuff...

1st rule of business or customer service is contact ALL of your customers to let them know you know there is a problem and its being worked on.

Dont wait for people to find out on their own and have to run around and find someone to contact.

Terrible.

Sorry, but we can spend time emailing 300+ customers, and talking to all, but I prefer to actually work, and resolve problem.
For me priority #1 is that all our sites will be up again.

 

[onelifewunlove87]

im on the dutch server and still not back up