HOSTCAY.COM - OFFSHORE DMCA IGNORED & ADULT HOSTING: Shared Web Hosting, Linux, Windows & Storage VPS Servers, Streaming & Dedicated Ser...
- Jun 10, 2023
- 1,446
- 120
Hello,
We don’t delete servers. As mentioned in agreement:
We do not back up or log user data. As an offshore hosting provider, all clients are responsible for maintaining their own backups, as stated in our Service Agreement.
In the event of data loss, we will restore the same service with any remaining time plus one additional month. If you need help setting up automated external backups or recommendations, please contact support.
Data loss can happen for unforeseen circumstances on any of our nodes.
Uday Singh
Regular Member
- Dec 14, 2020
- 378
- 277
I have asked a few questions in live chat, but no one replied. Can you check? I am interested in Cheap DMCA Ignored Web Hosting, with cPanel & Fast Speeds!
- Jun 10, 2023
- 1,446
- 120
Live chat is only during working hours.
We no longer provide cPanel but Direct Admin on our shared hosting plans. We’re DMCA ignored!
- Jun 10, 2023
- 1,446
- 120
Could you please share your email address?
We operate hundreds of nodes. Occasionally, a node may experience downtime since each one hosts many clients this is normal in the hosting industry. If that happens, we promptly replace it without issue. We provide services to over 67k users and it’s always the odd couple users that are either abusing services against ToS or impatience unfriendly customers that leaves negative reviews. If you have an issue open a ticket we respond within minutes and try to make things right at all times.
stckr
Newbie
- May 17, 2025
- 5
- 3
Well, your whole infrastructure was down for like 20hours without the possibility to send a ticket since it was down.
Now that you website is up again, many of VPS servers just disappeared from my panel. (No emails, no communication, nothing)
I don't think this is a normal thing in hosting industry, at least not for me.
Btw trying to accuse me of being impatient or abusing ToS will not fool users seeing these messages, this demonstrates your lack of professionalism even more.
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- Jun 10, 2023
- 1,446
- 120
That’s not possible.
Our primary websites are not hosted on our own infrastructure. We operate colocation across three separate datacenters, each with independent infrastructure. Your VPS was hosted on a single node, and unfortunately that node experienced a disk failure
As outlined in our Service Agreement, clients are responsible for maintaining their own backups, as we operate as a privacy-focused, no-logs provider. We understand this situation has been frustrating for you, but this policy is clearly stated.
The affected node hosted 167 VPS instances out of the thousands we manage overall. In response to the incident, we have provisioned replacement VPS instances and added additional months of service as compensation.
We genuinely understand your frustration. However, hardware failures can occur despite preventative measures, and maintaining constructive communication helps us resolve matters more effectively.
I asked for your email to review the situation. I never said you engaged in abusive behaviour. I simply mentioned such review are usually from inpatient or abusive customers. Instead of reaching out via ticket so we can resolve it there.
We spent around 12 hours investigating whether it was possible to retrieve the data. During that time, many customers requested new VPS instances on new nodes, as most of them keep backups and were able to restore their data quickly with minimal downtime
For those who did not have backups, we advised them to wait until we could confirm whether any data recovery was possible. It’s mentioned in agreement, activation emails and in VPS control panel to always backup as were a privacy provider we will not log, store, backup or handle user data
If you haven’t already reached out for replacement please do so so we can compensate extra month on top of remaining time left or we will refund you fully no questions.
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