I signed up for Zutrix and paid $7 to start their 7-day free trial. Before the trial ended, I contacted them to cancel my subscription because there was no option available on their website to cancel it manually — the only way to cancel was by reaching out to them directly.
Despite informing them to cancel my trial before it ended, they still charged me $57 once the trial expired.
I reached out multiple times over the next month requesting a refund, and each time they assured me that my subscription had been canceled and I wouldn’t be charged again.
However, to my shock, they charged me
another $57 the following month.
They claimed that both payments were refunded, but
I never received any refund. This is extremely unprofessional and unacceptable. I have all the proof to back up my claims, including emails and billing records.
Just wanted to share this experience so others are aware before signing up.
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