Zutrix: Rank Tracker, Backlink Monitoring, Site Audit, Content Tracker and AI Visibility ❇️ BHW's Budget-Friendly SEO Suite Now Got Better!

DISCOUNT OFFERS COMPLETED, THANKS!
 
Please use: BHW20 for special discount only for BHW users while checking out through Stripe
 
I signed up for Zutrix and paid $7 to start their 7-day free trial. Before the trial ended, I contacted them to cancel my subscription because there was no option available on their website to cancel it manually — the only way to cancel was by reaching out to them directly.


Despite informing them to cancel my trial before it ended, they still charged me $57 once the trial expired.


I reached out multiple times over the next month requesting a refund, and each time they assured me that my subscription had been canceled and I wouldn’t be charged again.


However, to my shock, they charged me another $57 the following month.


They claimed that both payments were refunded, but I never received any refund. This is extremely unprofessional and unacceptable. I have all the proof to back up my claims, including emails and billing records.


Just wanted to share this experience so others are aware before signing up.

Screenshot_641.png
Screenshot_642.png
Screenshot_639.png
Screenshot_640.png
 
I signed up for Zutrix and paid $7 to start their 7-day free trial. Before the trial ended, I contacted them to cancel my subscription because there was no option available on their website to cancel it manually — the only way to cancel was by reaching out to them directly.


Despite informing them to cancel my trial before it ended, they still charged me $57 once the trial expired.


I reached out multiple times over the next month requesting a refund, and each time they assured me that my subscription had been canceled and I wouldn’t be charged again.


However, to my shock, they charged me another $57 the following month.


They claimed that both payments were refunded, but I never received any refund. This is extremely unprofessional and unacceptable. I have all the proof to back up my claims, including emails and billing records.


Just wanted to share this experience so others are aware before signing up.

View attachment 433396
View attachment 433397
View attachment 433398
View attachment 433399
Hello Little John,
I'm sorry about your experience. It's extremely bad from our end as well, but we have everything we could do through Stripe.
Please also share screenshots of the payment refund from Stripe that we sent you.
It's somehow related to Stripe or your bank; either your account or card is closed.
We urged you to reach to your bank and ask why or Stripe Support regarding the issue.
We have no intention to keep your money, and refund is not a concern for us, we issue refund in each case requested no matter what the reason is..
If it is a company policy, you'd see many other similar posts in that thread, we have more than 5K+ subscribers and had this issue only few times before.
It was related with account or card closure as we said to you in our email.
I'm sorry for your experience, your money will reach you bank one way or another, Stripe or Bank will resolve the issue..
 
Back
Top