DR Resolved @shuttershades vs. @smmcost

[shuttershades]

Smmcost uses some unprofessional practices in relation to their customers.
I have orders blocked for weeks and orders that are "completed" but in reality these are not or only partially.
For any ticket opened on their platform or on the whatsapp group, I always get the same answer: "being checked and finalized".





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When I showed them what other customers/resellers say about you on WhatsApp, he immediately deleted those messages so that they would no longer be seen by others. I consider it a pretty big sign that a "rug pull" is coming.



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More:
https://i.imgur.com/Q8h3Ddr.png
https://i.imgur.com/tPciGMk.png
https://i.imgur.com/mUZbgdw.png
https://i.imgur.com/iVro4C6.png
https://i.imgur.com/8wZkfbs.png
https://i.imgur.com/JkzVG45.png
https://i.imgur.com/xB36Age.png
https://i.imgur.com/CO9HT5u.png
https://i.imgur.com/iLoGlpC.png
https://i.imgur.com/wOBuJyQ.png
https://i.imgur.com/HohScUh.png
https://i.imgur.com/iyGRPy6.png

 

[socialmart]

I have made the request for refund of following order ids because they were not delivered and marked as complete due to some glitch which has not been processed since 5 days and everytime they keep repeating the same automated texts.

Here are the order ids mentioned 111510581,111507873,111495283,111486078,111472669,111452390,111075512,111068972,111062632,111056843,111050798,111044829,111042952,111037773,111031229,111024097,111017499,111009990,111000734,110990545,110982205,110974297,110966629,111075512,111068972,111062632,111056843,111050798,111044829,111037773,111031229,111024097,111017499,111009990,111000734,110990545,110982205,110974297,110966629,110957499,110948883,110940322,110900583,110896821,110887162,110877931,110867876,110858977,110849147,110839900,110830646,110822238,110813308,110957492,110948889,110940319,110900584,110896823,110886910,110877662,110867882,110858972,110849150,110839905,110830641,110822244,110813306,110803506,98030782

This is my current balance in the account on panel





These are the chat response —

https://imgur.com/oIsXj0V



I want the refund of these orders + remaining balance back to me.

 

[BassTrackerBoats]

Dispute Request Approved​

Information For The Accused
@smmcost, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

@smmcost - I'm quite concerned that this is the third dispute thread against you in recent times.

I'm shutting down your sales thread while you clean this up and the next one I see I have to ban you, unfortunately.

 

[smmcost]

The refund of @socialmart has been completed as customer request.
The all issues of @shuttershades are resolved and we will continue to working together as him requested.

 

[shuttershades]

I spoke with the owner of smmcost and received a refund for the orders with problems.
I also received the promise of better support from his team.
We'll see in the future how things will go, but at the moment we're ok.

 

[BassTrackerBoats]

The refund of @socialmart has been completed as customer request.
The all issues of @shuttershades are resolved and we will continue to working together as him requested.

This is not the first time I have seen a dispute against you @smmcost.

You need to do a better job servicing our members or we are going to have to close your sales thread.

 

[smmcost]

This is not the first time I have seen a dispute against you @smmcost.

You need to do a better job servicing our members or we are going to have to close your sales thread.

We want to assure you that we put in our best efforts to ensure the satisfaction of every customer. With over 110M orders, it’s nature of SMM business that some customers might face issues, but we strive to resolve them as quickly as possible.

Feedback and requests from BHW users are very important to us as they help improve our customer relations and services.

We respect your decision and the time you’ve taken to consider us, and we thank you for your understanding.

 

[BassTrackerBoats]

We want to assure you that we put in our best efforts to ensure the satisfaction of every customer. With over 110M orders, it’s nature of SMM business that some customers might face issues, but we strive to resolve them as quickly as possible.

Feedback and requests from BHW users are very important to us as they help improve our customer relations and services.

We respect your decision and the time you’ve taken to consider us, and we thank you for your understanding.

Your next dispute resolution thread is your last one here.

Feedback should not be in the form of a dispute on the forum.

 

[socialmart]

Again he is not replying

 

[smmcost]

View attachment 356093

Again he is not replying

Because we refunded to your credit card more than your balance.

 

[socialmart]

The issue has been resolved by the admin of @smmcost and he is providing better support now.
Hope he will continue this and stand on his words.

 

[BassTrackerBoats]

The issue has been resolved by the admin of @smmcost and he is providing better support now.
Hope he will continue this and stand on his words.

I'll leave this open as @smmcost has had a plethora of complaints and I'm only going to have to open a new dispute thread based on the history here.

 

[ambroselli002]

They are still scamming, don't order from @smmcost, they won't answer your tickets properly and they'll never refund the orders that they don't even start.. 90% of the orders i did with followers just show completed instantly and never start, if you ask for refund they don't care, they just say ''checking and finalization'' ALWAYS, i never had this bad of a situation with a panel and i've been buying from panels for 4 years now..

I'll leave this open as @smmcost has had a plethora of complaints and I'm only going to have to open a new dispute thread based on the history here.

They're getting worst day by day, i had to open this account so other people don't make the same mistake, they're the worst panel ever, never EVER had a ZERO support panel like them EVER. They're the worst, they don't care, they just get the money and give zero answers.

 

[smmcost]

Our customer has been placing orders for profiles with high starting follower counts. However, TikTok only offers exact follower data via its private APIs, which we've accessed to show that the follower counts the customer provided are inaccurate. We've attached screenshots from TikTok’s private API as evidence to support our response. Despite this, the customer is relying on third-party TikTok live follower count websites, which cannot provide accurate data. These websites cache profiles to avoid hitting rate limits, meaning they often display outdated follower counts, especially for profiles with large followings.

Even if we assumed the third-party numbers were correct, the customer has been ordering through non-guaranteed services. We've clearly communicated that the correct starting follower count was recorded for these services. As these are non-guaranteed services, we don't compensate for any drop in followers once the order is completed. For cases like these, we recommend choosing our guaranteed services. Additionally, the refill guarantee applies only to services covered under a refill warranty after the order is fully completed. Any incomplete deliveries are logged and managed, regardless of the service. If follower numbers drop after delivery due to TikTok suspending accounts, these changes might not immediately show due to TikTok’s caching system. Often, when a customer requests a refill or refund shortly after order completion, it’s because old bot followers have been removed from their account, not an issue with our service.

Our system tracks orders by verifying the number of followers sent, cross-checking it with TikTok’s API to confirm the username’s follower count. Once everything checks out, the order is marked as completed. If there’s any part of the delivery that wasn’t fulfilled, it’s marked as partial, and the undelivered portion is automatically refunded to the customer’s account balance.

In one instance, the customer referenced a third-party site called "scraptok" in a Telegram message but deleted it before posting it in the thread. We have clear proof they relied on this site, which further shows they were using inaccurate third-party data.

Additionally, the customer has repeatedly threatened to open a dispute on BHW to pressure us into providing unwarranted refunds. This is clearly an attempt to manipulate the system and take advantage of our satisfaction policy.

In conclusion, we’re committed to preventing abuse of our satisfaction policy. We want to emphasize our respect for the BHW team’s time and assure you that we are fully prepared to take any necessary actions to resolve this matter as quickly as possible. We’d like to assure the BHW Moderation Team that we fully support and will abide by whatever decision is made. We are prepared to present all necessary evidence if requested by the BHW team bunu çevir

 

[BassTrackerBoats]

Our customer has been placing orders for profiles with high starting follower counts. However, TikTok only offers exact follower data via its private APIs, which we've accessed to show that the follower counts the customer provided are inaccurate. We've attached screenshots from TikTok’s private API as evidence to support our response. Despite this, the customer is relying on third-party TikTok live follower count websites, which cannot provide accurate data. These websites cache profiles to avoid hitting rate limits, meaning they often display outdated follower counts, especially for profiles with large followings.

Even if we assumed the third-party numbers were correct, the customer has been ordering through non-guaranteed services. We've clearly communicated that the correct starting follower count was recorded for these services. As these are non-guaranteed services, we don't compensate for any drop in followers once the order is completed. For cases like these, we recommend choosing our guaranteed services. Additionally, the refill guarantee applies only to services covered under a refill warranty after the order is fully completed. Any incomplete deliveries are logged and managed, regardless of the service. If follower numbers drop after delivery due to TikTok suspending accounts, these changes might not immediately show due to TikTok’s caching system. Often, when a customer requests a refill or refund shortly after order completion, it’s because old bot followers have been removed from their account, not an issue with our service.

Our system tracks orders by verifying the number of followers sent, cross-checking it with TikTok’s API to confirm the username’s follower count. Once everything checks out, the order is marked as completed. If there’s any part of the delivery that wasn’t fulfilled, it’s marked as partial, and the undelivered portion is automatically refunded to the customer’s account balance.

In one instance, the customer referenced a third-party site called "scraptok" in a Telegram message but deleted it before posting it in the thread. We have clear proof they relied on this site, which further shows they were using inaccurate third-party data.

Additionally, the customer has repeatedly threatened to open a dispute on BHW to pressure us into providing unwarranted refunds. This is clearly an attempt to manipulate the system and take advantage of our satisfaction policy.

In conclusion, we’re committed to preventing abuse of our satisfaction policy. We want to emphasize our respect for the BHW team’s time and assure you that we are fully prepared to take any necessary actions to resolve this matter as quickly as possible. We’d like to assure the BHW Moderation Team that we fully support and will abide by whatever decision is made. We are prepared to present all necessary evidence if requested by the BHW team bunu çevir

You know what, I'd refund that person and ban them from your site.

The small amount of money does not compensate you for your time and efforts.

 

[smmcost]

Thank you very much for your recommendation. The person's orders were refunded and banned.

You spending time on these meaningless complaints affects the entire community, we want you to know that we are aware of this.

Customer sent these order IDs;
165768906,166522452,170278271,170278387,171644792

165768906 Fully refunded already at 2024-09-02 16:54:55
166522452 Fully refunded already at 2024-09-02 20:49:03
170278271 Fully refunded already at 2024-09-09 23:36:42
170278387 Partialled already.

Remaining balance of account is refunded to credit/bank card.

 

[ambroselli002]

Thank you very much for your recommendation. The person's orders were refunded and banned.

You spending time on these meaningless complaints affects the entire community, we want you to know that we are aware of this.

Customer sent these order IDs;
165768906,166522452,170278271,170278387,171644792

165768906 Fully refunded already at 2024-09-02 16:54:55
166522452 Fully refunded already at 2024-09-02 20:49:03
170278271 Fully refunded already at 2024-09-09 23:36:42
170278387 Partialled already.

Remaining balance of account is refunded to credit/bank card.

You know what, I'd refund that person and ban them from your site.

The small amount of money does not compensate you for your time and

You know what, I'd refund that person and ban them from your site.

The small amount of money does not compensate you for your time and efforts.

BassTracker there are many many many other complaints about their panel, if you trust them more good. As a satisfied client why would i care about talking about it here on BHW? I'm talking about it here just to prevent other people from ordering there and having a bad experience like i had, when i started with them they was doing EXTREMELY GOOD, but in the past months everything started going the other way, i genuinely don't want to look like ''the bad person'', i just want the service i buy to be provided correctly, like everybody else or no? Maybe it was only my bad experience i don't know.. I don't want to waste your time with this tho because i already got suspended (with thousands and thousands of orders done that i can't even look at now if i need it for clients), thanks for taking the time to check into this.

 

[BassTrackerBoats]

@ambroselli002 - in this subforum, screenshots or it didn't happen.

 

[boostysmmpanel]

176617138,176492492,176309504,176487758,176176575,176487754,175889980,175133516,174865340,175133513,174444999,173839187,174444998,173741002,173638212,173310326,173699379,173739969,173204389,173195714,173065430,172938014,173199651,172953733,172953732,172953731,172815934,172812155,172572869,172589858,172558558,172589850,172055211,171992702,171992700,171992699,171919496,171848924,171824115,171823823,171823804,171824113,171376829,171266618,171266613,171260762,171266606,171260759,171260755,171008124,170977717,170973697,170869532,170864671,170864307,170740853,170582835,170581615,170422606,170498024,170148945,170146456,170146454,169870500,170024393,170024390,169762081,170024387,169700326,169635891,170544973,170544971,169509244,169509242,169509227,169509225,170544967,169509219,169264572,169509279,169208134,169207750,171260748,168992514,168970230,168822244,168822243,168706509,168690585,168677006,168662883,168593150,168578393,168552698,168528900,168407983,168317400,168255725,168197437,168176114
Dear BlackHatWorld Moderators,

I am writing to file a dispute against the website smmcost.com. Despite making multiple purchases, I have encountered numerous issues with their services. Orders are either not delivered as promised or are significantly delayed, which has caused me to incur substantial losses.

Furthermore, their customer support is extremely unresponsive and often provides generic, bot-like responses that do not address my concerns or resolve the issues at hand. I have made several attempts to get assistance, but the lack of proper support is frustrating and unprofessional.

I am requesting your intervention to help resolve this matter as I believe I have been unfairly treated and am not receiving the services I paid for.

Thank you for your attention to this issue.

 

[BassTrackerBoats]

176617138,176492492,176309504,176487758,176176575,176487754,175889980,175133516,174865340,175133513,174444999,173839187,174444998,173741002,173638212,173310326,173699379,173739969,173204389,173195714,173065430,172938014,173199651,172953733,172953732,172953731,172815934,172812155,172572869,172589858,172558558,172589850,172055211,171992702,171992700,171992699,171919496,171848924,171824115,171823823,171823804,171824113,171376829,171266618,171266613,171260762,171266606,171260759,171260755,171008124,170977717,170973697,170869532,170864671,170864307,170740853,170582835,170581615,170422606,170498024,170148945,170146456,170146454,169870500,170024393,170024390,169762081,170024387,169700326,169635891,170544973,170544971,169509244,169509242,169509227,169509225,170544967,169509219,169264572,169509279,169208134,169207750,171260748,168992514,168970230,168822244,168822243,168706509,168690585,168677006,168662883,168593150,168578393,168552698,168528900,168407983,168317400,168255725,168197437,168176114
Dear BlackHatWorld Moderators,

I am writing to file a dispute against the website smmcost.com. Despite making multiple purchases, I have encountered numerous issues with their services. Orders are either not delivered as promised or are significantly delayed, which has caused me to incur substantial losses.

Furthermore, their customer support is extremely unresponsive and often provides generic, bot-like responses that do not address my concerns or resolve the issues at hand. I have made several attempts to get assistance, but the lack of proper support is frustrating and unprofessional.

I am requesting your intervention to help resolve this matter as I believe I have been unfairly treated and am not receiving the services I paid for.

Thank you for your attention to this issue.

View attachment 377914

View attachment 377913View attachment 377912View attachment 377911

@smmcost - I'm growing weary reading about all these complaints.