Permanently Closed Marketplace Sales Thread

[Deleted Member 112605]

hi @IGKing

I went through the whole thread and felt very excited by this new service you were offering especially since I've bought the ascend viral ebook a couple of years ago and had great results using it.

But now, after reading the last two to three pages of this thread, I have to admit that I'm a little worried about this new service.

There seem to be quite a bit of your clients that are dissatisfied with the results they had so far.

They are mostly complaining about very poor communications, soft and hard blocks and rather low followers gain compared to the 1000 to 1500 this service advertised.

Could you please take a little bit of your time to explain the issues some of your clients are complaining about and if you are working on any fix?

Right now, it almost looks like this service is not working as promised.

I would love to use your services for some clients of mine but I would like some honest answers first about what happening right now.

Thank you and have a great day

Hi there,

Every day, we improve our service.

We've had a few complaints, but it's a few out of 100+ members. The complaints we've had, we work hard to make things right.

Obviously, no product or service will ever be "perfect", but we're doing everything we can to make Ascend Viral better everyday.
In the past 2 months, our client base expanded from 30 accounts to over 100.
Our team has expanded from 3 people to currently 8.
Due to the rapid expansion, our operations have been slower than anticipated - and that includes support & growth accuracy.
Fortunately, we're constantly improving every aspect of our operation every day.
The vast majority of our clients are happily growing on our platform, but some accounts have been less than satisfied.
Please note: We will always provide compensation, refunds, and/or alternative growth methods to these customers. We side with our customers, and we can acknowledge when we have provided service that isn't up to our standards.

If you have an issue with our service, the best way to get in touch with us is at [email protected].
We can help you there much faster than we can help you on BlackHatWorld.

We're extremely optimistic about organic manual growth on Instagram in 2020.
Join the hundreds of satisfied customers by signing up today at https://www.ascendviral.com/start/instagram/
Use the coupon code: AV150SPECIAL
Or comment "I LOVE ASCEND VIRAL!" to get an additional $50 off per month!

 

[Teofil]

Jesus 200$ a month for 1500 followers???? Been off from automating since a few months and damn things have changed. So not worth it... i could find people doing it for 2 times or 4 times less...

Sorry i am just surprised how bad things got with automation... well there is no automation. I predict that IG will be dead within 5 years. Automation brought a lot of activity and boost to the platform... things will slow down.

 

[hyper7721]

I love ascend viral!

 

[StepsToSuccess]

I love Ascend Viral!

 

[JoshWhite951753]

I LOVE ASCEND VIRAL!

 

[serenor]

@bergevin123
In my case things got a bit better, but communication is still not really existing unless I contact them. For example, I was ill for a few days and couldn't post/check anything. I've noticed there have been 0 new followings for 4 days in a row and they connected a new device to my account without any message, so I asked their support what is going on this time. They told me they avoided to perform actions for a few days and switched devices because there was a soft account block. As a customer I would expect to get informed about these kind of issues right away (account blocks, paused service, new devices etc), even if it's just an automatic message. It's always me that has to contact them in first place and there were (besides the welcome e-mail) 0 situations where they did the first step to inform me about something. They only react. Don't expect them to be proactive.
Another example, 4 weeks ago they offered me an email with the week's planned activity schedule every Sunday. That sounded great and I've thanked them for this service. Well, I've never received a mail like that and to be honest, I'm already too tired to follow up again. I have no clue if there was a more personal service before they got 100+ customers, 8 team members and a new office, but communication is pretty much the biggest weak point at the moment and honestly, I don't really see any improvement so far.
I can't rate their service performance because I have a tiny personal account and got 192 followers in the last 1,5 months, which isn't too bad. I can understand that it's easier and faster to grow big accounts, so I'm patient and hope things will grow over the next few months.

If you have an issue with our service, the best way to get in touch with us is at [email protected].
We can help you there much faster than we can help you on BlackHatWorld.

Well, I think most people here want to discuss your service in general and aren't looking for actual support, so there should be nothing wrong about openly talking about our experiences here Hope you don't mind!

 

[MACMerl]

I LOVE ASCEND VIRAL!

 

[Deleted Member 112605]

@bergevin123
In my case things got a bit better, but communication is still not really existing unless I contact them. For example, I was ill for a few days and couldn't post/check anything. I've noticed there have been 0 new followings for 4 days in a row and they connected a new device to my account without any message, so I asked their support what is going on this time. They told me they avoided to perform actions for a few days and switched devices because there was a soft account block. As a customer I would expect to get informed about these kind of issues right away (account blocks, paused service, new devices etc), even if it's just an automatic message. It's always me that has to contact them in first place and there were (besides the welcome e-mail) 0 situations where they did the first step to inform me about something. They only react. Don't expect them to be proactive.
Another example, 4 weeks ago they offered me an email with the week's planned activity schedule every Sunday. That sounded great and I've thanked them for this service. Well, I've never received a mail like that and to be honest, I'm already too tired to follow up again. I have no clue if there was a more personal service before they got 100+ customers, 8 team members and a new office, but communication is pretty much the biggest weak point at the moment and honestly, I don't really see any improvement so far.
I can't rate their service performance because I have a tiny personal account and got 192 followers in the last 1,5 months, which isn't too bad. I can understand that it's easier and faster to grow big accounts, so I'm patient and hope things will grow over the next few months.


Well, I think most people here want to discuss your service in general and aren't looking for actual support, so there should be nothing wrong about openly talking about our experiences here Hope you don't mind!

We're constantly working on fixing our support. Right now, we are reactive with our support tickets. We're working to put together a more effective alert system. We should've contacted you.

I LOVE ASCEND VIRAL!

Sent you the coupon code! Please check your inbox and use it today! We have limited spots available! Thank you!

I love ascend viral!

Sent you the coupon code! Please check your inbox and use it today! We have limited spots available! Thank you!

I love Ascend Viral!

Sent you the coupon code! Please check your inbox and use it today! We have limited spots available! Thank you!

I LOVE ASCEND VIRAL!

Sent you the coupon code! Please check your inbox and use it today! We have limited spots available! Thank you!

 

[bossquiat]

I have some questions, where can you be reached?

 

[Caydenpro1]

For those who get the refund , may i know do they refund full amount or partial ?

 

[StepsToSuccess]

Can someone comment on the level of service and growth of this growth plan?

Are you receiving estimated 1500 per month users per month? is it fully manual? how engaged and active is your personal growth manager on a daily basis?

 

[reddox]

I’ve been using this service for close to 3 months and I’ve only gained 200ish followers.

Extremely disappointing but I’m still giving them a shot and hoping to work something out with the team still as they’ve always gotten back to my concerns professionally.

 

[Deleted Member 112605]

I’ve been using this service for close to 3 months and I’ve only gained 200ish followers.

Extremely disappointing but I’m still giving them a shot and hoping to work something out with the team still as they’ve always gotten back to my concerns professionally.

Please shoot us a PM. We'll be able to get you better growth as we can diagnose now why your current growth strategy isn't working. We'll take care of you!

The only way to grow on Instagram in 2020! Manual growth is the future!​

We'll buy you a fresh device, train a growth manager in your account, and login near your usual location and start growing!​

​

The most effective & safest growth you can get!​

​

Works with all niches, all kinds of accounts, all languages, all demographics!​

Average growth: 1500 highly engaging followers per month! Plus, get custom and personalized advice from your growth manager on how to MAXIMIZE your growth! ​

​

Sign up today! ​

Comment "I love Ascend Viral!" and I'll PM you a coupon code to get started for $199 per month!​

 

[slaykay]

Just wanted to post an honest review here - TLDR: Overall my review is neutral and I'll include tips below. I've stopped using the service for the 2 accounts I've subscribed to this service for as I've been action blocked (not sure what is a soft/hard block as I've read here, I just know I can't comment/post/unfollow), and also I can no longer properly use my account for ecommerce anymore.

I got the promo price which worked out to be about $6/day to have someone manage the account which was great! I want to say that the communication I've experienced with the staff has always been fast, clear and very helpful - the team is knowledgeable and great to work with.

I started using the service for a brand new fashion themed account with 40 followers in October 2019, to test out the waters, I was okay with slow growth as the account only had 20ish posts. Fast forward to today (5 months) the account had 1200 followers at its peak. To be fair, I didn't post much but I would also sometimes get blocked, so it was a waiting game between when I could use my account again and then I would forget and if I remembered to post, I was blocked again. I ended up only making a pathetic 3 new posts in this 5mo timespan - in my final month of using this service, my growth manager reached out to me to let me know I need to post more to avoid blocks (but I wasn't able to). I noticed that the follower quality relies heavily on the specs you provide for them - if your hashtags are low quality and have a lot of spam OR if your goal accounts have low quality followers, then it will reflect in the followers this service is getting for you. I changed my target hashtags/accounts and it was much better.

That said, I was happy enough with the service that I decided to add a 2nd subscription in mid November 2019 for a slightly more active ecommerce account with 2600 followers and it currently has 3200 followers. I used way better quality targets and got high quality followers. It was a busy holiday season, so I only made 6 new posts to this account in this 3.5mo timespan (I know I'm a terrible post-er) - and didn't experience the blocks as I did with the fashion one. However I noticed that I was no longer able to tag my products on each post - a feature crucial to selling on IG, and a feature that I once had before using this service. I had to reach out directly to FB who asked if I was running my account from India. The team at Ascend said that there should be no issue with this and other clients don't have this problem. I've been emailing FB back and forth all February trying to resolve this, disconnecting and reconnecting my linked FB page, product catalog, IG to no avail - I'm getting pixel errors, products not uploading to the Facebook shop properly, I was approved for IG shopping (before and after this service).. its a laundry list of things no longer working that once worked perfectly fine, so I know everything was initially set up correctly. I have to wait an unknown amount of time (according to FB support) until IG recognizes that my account is a North American one again - right now FB/IG thinks that my account is being run from a country that is not approved for IG shopping. If you know FB, you know its also extremely difficult to get help from their support team, there's no email/chat/phone support, just a redundant help page that links back to itself everywhere with no real help. I had no choice but to cancel the subscription for this account as well. Although the followers gained here were high quality and relevant, the backend mess it made with IG shopping wasn't worth it

In summary - this service could be great if you're a more active poster without an ecommerce account. The growth of followers was slower than advertised, but I really didn't mind that if the quality is good and for the most part, they were. I cancelled my subscription for both accounts - waiting to be unblocked for the fashion one and trying to be more active on the ecommerce one in hopes it sees I'm running it from my true location so I can get product tagging back. I gave their service a fair shot but it didn't quite work as I had hoped.

 

[Deleted Member 112605]

The only way to grow on Instagram in 2020! Manual growth is the future!
We'll buy you a fresh device, train a growth manager in your account, and login near your usual location and start growing!

The most effective & safest growth you can get!


Works with all niches, all kinds of accounts, all languages, all demographics!

Average growth: 1500 highly engaging followers per month! Plus, get custom and personalized advice from your growth manager on how to MAXIMIZE your growth!


Sign up today!

Comment "I love Ascend Viral!" and I'll PM you a coupon code to get started for $199 per month!

 

[raizoir]

I love Ascend Viral!

 

[Deleted Member 112605]

I love Ascend Viral!

Sent you the coupon code! Please check your inbox. Thank you!

 

[serenor]

Can someone comment on the level of service and growth of this growth plan?

Are you receiving estimated 1500 per month users per month? is it fully manual? how engaged and active is your personal growth manager on a daily basis?

I've started Mid January with 70 followers and I have 278 right now, so that's +208 in 1,5 months. I don't know if it's truly manual and like some of the other posters here I got an action block as well. The personal growth manager doesn't communicate with you besides sending a Welcome e-mail at the very beginning. Really. I have never ever heard from him again. However, there is some sort of Support (?) person that replies usually quite fast. Most of the time they reply within a few hours, just my mail from 24 hours ago hasn't been answered yet, but I guess they are just busy. It's not very personal, though. They will answer your questions and they are friendly, but I think the amount of customers makes it difficult for them to remember all their customers and the things they've asked for. For example, after posting here on this thread about a promised plan every sunday I did get one a few hours later, but I didn't get one yesterday. They react on mails and on posts here in this thread (thanks for that, really appreciate it!), but it's not proactive.

I had to reach out directly to FB who asked if I was running my account from India.

Just wondering, didn't they use an IP somewhere near to your location?

 

[kersun]

i have been using the services for 2 months and it only gains me 600 followers overall (originally 15k account). Account manager rarely communicates and rarely provides suggestions, replying speed is super slow, usually takes 2-3days to reply a single message. I'm facing action blocks which annoys me a-lot, very disappointed with the services at the moment

 

[ExTuna]

Any discount sir?