Because in May IG made several updates that have prevented/delayed IG services from being delivered. If services were still delivering within 24 hours, there wouldn't be this issue.
This is the process:
Providers (Source) --> Reseller --> Retailer --> Client/customer
When people order likes/followers/etc and they come within 24 hours, there usually aren't problems. But when they are still processing after 3 days and can't be cancelled, then the retailers begin getting angry clients who want to cancel their processing order, but can't.
So either the retailer or the client will purchase other services from another panel and sometimes those might deliver before the first order does, and then this screws up the system for the first order because it looks at the likes/followers count and marks the first order as completed.
But the providers of the services and the original resellers of those services don't give a F*** - they just continue to keep selling and scamming people out of their money without removing the services for maintenance. This puts the retailer in a very bad position because they have to pay for the services out of their own pocket first that they are selling and many times do not get refunds, which can quickly add up to tens of thousands of dollars if their clients want refunds or do chargebacks.
When a service doesn't deliver within 24 hours,
the reseller should remove it and all payments should be refunded and pending orders cancelled but it's impossible to enforce this in a black hat market when the only person who could enforce it are the provider or the reseller.
As OP said this is causing an uproar and the industry will soon change if the provider and reseller don't get their sh** together and stop this scam.
That's why "Fucking SMM Panels" is an utterly perfect title for this thread.