Get your point. But I wonder why not let the programs you work with pay you directly by wire? That could fix your problems for the future because the change the Uionpay card is going to work is minimal and IF it's going to work it will be for a short period so don't load to much cash on the card. Did you email with Chris about this problem?
Because it's easier for me. ATM Machines I can find in any corner here. Put the debit card, get the money and it's done. I don't keep money on the card. I don't make purchases with the card, I just use the card to get the money.
Wire transfers on the other hand, it doesn't get straight into the account for me to go to an ATM and use my bank card to take it, it comes as a payment order that I have to go to the bank with my documentation, talk to the manager, sign papers, make the money exchange from dollars to "reais" that is the money currency in my country, then it goes to my bank account. My bank is 2 hours away from my house by bus, I didn't even go there to renew my bank card after expired yet because I have to spend two hours inside a bus and go thru all this process every single time. The bank fee to do this transaction is high, but this is not the problem, it's the bureaucracy I have to go thru every time that is tiring and time consuming. But still I tried the wire transfer but it didn't work, after two weeks it wasn't showing on my bank the payment order and then I got an email from paxum that the money was sent back to them.
I talked to my manager about that in the past, if there wasn't a way to make the payment go straight to my account and she said that unfortunately I have to go thru all this process every time to prove is not money laundry. So I decided to go for the debit card/ e-wallet service.
I emailed Chris and had no answer, then I emailed Ruth, she tried to help but didn't do much. I still will have to wait until they solve the problem for me to be able to activate the Unionpay card. I had asked for the paxum mastercard in November last year but it never arrived in my house, then by March I requested another one and by May it hasn't been even processed yet and they said it was because the demand was too big I would have to be patient, so I asked for the Unionpay still in May that only arrived in July although I payed to come via Fedex. They automatically dismissed my request for the mastercard because they said I couldn't have two paxum cards and the Unionpay was processed on the same day I requested but it was on printing, just arrived this month and still says on the account that it is on printing and they said it's a problem on the API of the bank that they are trying to solve, so for now I can't activate it, so I will have to be patient and as soon as it is solved they will email me letting me know I can finally activate the card and make the withdraws.
This problem has been going on since my passport expired last year and they blocked my account, I renewed the passport, sent a scan of it and a utility bill and they unblocked the account, but by the time it was done the FirstChoice bank had gone bankrupt and their debit card wasn't working anymore so i could not use it to withdraw my money and they were looking for a new bank, so I waited for that and when they had a new bank I finally requested a new paxum card by November and the rest I already told you.
In the meantime I tried to open other e-wallet accounts but they didn't accept my utility bill because it's black and white. It's the only utility bill in my name, the internet bill. And they don't accept utility bills in the name of third parties although my mother's name is almost the same as mine and I am living with her, all the utility bills are in her name. One of these accounts I tried to open accepted my passport scan easily but the other one didn't because the scan was low quality according to them. I did many scans but for them they were all low quality. So I have been between a rock and a hard place for over a year.
