Permanently Closed Marketplace Sales Thread

[nrrdulcet]

Ordered Invoice #: 6302,
Order #5c9bc680990a3

I am from India and I need an optimized server for SEO tools and which gives good file transfer speed for indians.
Thanks

 

[Sabino Rocha]

I plan on getting a windows vps in uk. How do you handle DMCA?

 

[francis1017]

Order #5ca01b7e20572

I hope you can set up the UK windows VPS a little faster as I need it ASAP. Thank you.

 

[ROhan Jain]

Pls add chat support guys. You are in the business of providing service. I have few open tickets and it's taking forever to respond.

 

[feezioxiii]

Pls add chat support guys. You are in the business of providing service. I have few open tickets and it's taking forever to respond.

Our team doesn't work on Sunday though, so there is a pile of tickets stacked up and being resolved Every week is the same on this period (Sat-Tues), the days left of the weeks should be responded quite fast!

And we do have live chat whenever I got free time as our team members are all Vietnam based, so it's a bad idea to have someone not fluent in English chat with English customers, currently I'm the only English representative in the team so it's getting quite hectic out here.

Sometimes you will see your issue resolved without being updated on the ticket as our team translated your request and do it then confirm me the issue has been resolved and I will be the one that communicates through the ticket system.

That being said, I'm having a new member on our team soon (English based), so you can expect to have 12/24hr live chat available in near future!

I plan on getting a windows vps in uk. How do you handle DMCA?

We don't ignore DMCA due to the fact that our servers are US and UK based

 

[Skywalkeer]

Hello, I have ordered your vps more then 24 hours ago, but have not received vps data. I contacted support 12 hours ago, same no answer? This is my
Transaction Number:7CP080127X376714V

 

[Thaylang]

VPs is down again. Please reply via skype pleasd

 

[TJ Smiley]

What is price for additional storage?

 

[feezioxiii]

VPs is down again. Please reply via skype pleasd

There was a software issue, which caused all VPS to be shut down, you can simply start your VPS back up via our VPS panel!

We've published a statement regarding this issue here: https://billing.hyonix.com/client/plugin/announcements/client_main/view/17/

All VPS have been restarted by now, please note that you can always restart your VPS via our panel at any time without checking with us!

I sincerely apologise for any inconvenience caused

What is price for additional storage?

PMed you for more details

 

[xdiab]

Can you please activate my vps ?

Invoice # 6575

Transaction : 4FY248109S176740Y

thank you

 

[ceepzki5]

you made your own vps outstanding congrats

 

[Fang Yu]

Hello,
My order is still in pending for 24h now.
Can you active the vps asap?
Transaction : 8T284962CM9531227
Thanks.

 

[feezioxiii]

Hello,
My order is still in pending for 24h now.
Can you active the vps asap?
Transaction : 8T284962CM9531227
Thanks.

Hey! Currently, we are kinda short on space and IP, I already have a new server racked up and ready to go. It needs to have a few hours of inspection to make sure no errors will be occurred after bringing it to production.

Thank you for your patience and understanding.

 

[netspin]

hi @feezioxiii
this is my Transaction : 76532669688894809

 

[xCyyy]

Order has been pending for nearly 2 days now...??
Transaction ID 18V842439J599701P

 

[feezioxiii]

hi @feezioxiii
this is my Transaction : 76532669688894809

Order has been pending for nearly 2 days now...??
Transaction ID 18V842439J599701P

I'm sincerely apologise for the delays in deployment, we've been getting a huge order flow last Sunday and are unable to provide them all, therefore we need to wait for our new server to be online (which is just set up in less than 30 mins ago) that can have enough spaces to deploy all orders on.

All VPS should be deployed by now!

Thank you for you guys patience and understanding.

 

[Insta noob]

looks good, will order soon

 

[mitchiebear]

please check
Order #5cae4909e6490

 

[muriukimk]

Hi, made an order for a 2G london VPS and opened a support ticket regarding the same. My problem is that the responses indicate that the server has been set up but it has not. i suspect the person responding to tickets does not read the messages but sends generic responses. my transaction number is (Amount:$5.85, Transaction Number:6PF36211J3628660E)

i had purchased a server in december and went through the same problems with getting a server and getting support responses. The server turned out to be great but the support i have received could have been better.

 

[muriukimk]

Hi, made an order for a 2G london VPS and opened a support ticket regarding the same. My problem is that the responses indicate that the server has been set up but it has not. i suspect the person responding to tickets does not read the messages but sends generic responses. my transaction number is (Amount:$5.85, Transaction Number:6PF36211J3628660E)

i had purchased a server in december and went through the same problems with getting a server and getting support responses. The server turned out to be great but the support i have received could have been better.

I would like to report that my problem has been sorted just afew minutes after raising the issue, thanks alot hyonix team