It's a sandard Solvemedia captcha, which are often weired. In this example first letter is overlapped with auxiliary text. Yes, you may understand the phrase anyway, and it sound simple, but... think how the workers guess those captchas in a flow. Seeing first letter overlapped is a good reason to judge it as unsolvable. So in this case we can't blame the worker of remissness. Whatsoever, we don't claim that we are error free, but our unique quality monitoring procedures assure one of the best accuracy levels in the marketplace. Hope you have many opportunities to discover that. Good luck with your captchas, and please don't hesitate to contact us should you have any other questions or problems.