UstaUser - Not delivering service, non-responsive

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Abstroose

Abstroose

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Regarding this thread.

Purchased a Google Ads threshold account and VPS from @UstaUser on 10 January 2021.

5 days later was no longer able to login to the VPS. It took 3 days for seller to respond with what I assume is a link to a portable browser. It's a .exe file, which I can't run since I use Linux. And even if I could, I wouldn't run a executable sent from a random user over the the Internet.

I advised seller via Telegram on 19 January 2021 (6 days ago) that this is no good for me. No reply there. I messaged again on BHW on 23 January 2021 (2 days ago) requesting a refund and stating my intention to open a SL. No reply here either.

Other things to note:
  • A number of other users in the thread complaining of being scammed, not receiving accounts, VPS not working, no communication
  • Charges $59 USD for service but delivers account with balance in AUD. This may be obvious to some, but clearly not to me and nowhere in the sales thread is it mentioned.
  • No "user manual provided". No 100$ coupon code delivered. No "incredibly fast live support". No 1-24 hour delivery.
 

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@UstaUser - you have 48 hours to respond in this thread.

Shit List Request Approved​
Information For The Accused Accused, you have 48 hours to respond to this shit list thread. If you do not respond within 48 hours, the decision will be made in favour of the Shit Lister and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using support.blackhatworld.com only once you've refunded and/or provided what the plaintiff has requested.

Please note that even in the event of a refund, you will also be required to maintain your marketplace thread. If you need to temporarily close your sales threads until you can manage your customers, you may do so by request. Information For The Accused & The Shit Lister Please remain professional as name calling, insults, tu quoque, and ad hominem will not be tolerated. Should the Shit Lister resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the Shit Lister's favour.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse. Information For Other Members If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc. Please bear in mind Shit List rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."
 
Account delivered in 48 hours, he accepted the offer which we gave to him and thanked. Everything was just perfect, he/us had no problem at all.

$100 coupon code is applied after the threshold reaches $200, otherwise, the accounts get suspended. We have noticed him, he knew it already.

About the AWS problem, all AWS stocks are exploded, and we replaced his order with a Firefox browser, he wanted a refund. He never asked for another VPS, even the account was just perfect and running without any kind of problem. If he were asked, we could give VPS too, even more, it was just a gift.

++ We can help him to use his account in Linux with Firefox without installing any software. He can simply give us AnyDesk or TeamViewer, we can use his own Firefox easily / or we can offer a VPS but as I said, we replaced VPS' due too slowness (everyone was sad about the AWS servers, ALL OF THE NEW CUSTOMERS are much, much happier with new solution) with better browser solution.

And you were always able to install virtualization, check the file from VirusTotal and install Firefox or just ask us how to use it in Linux (even more you were always able to ask VPS still, we never refused that), but instead, you wanted an immediate refund for no reason at all.

Added attachments, you can check.
 

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UstaUser said:
Account delivered in 48 hours, he accepted the offer which we gave to him and thanked. Everything was just perfect, he/us had no problem at all.

$100 coupon code is applied after the threshold reaches $200, otherwise, the accounts get suspended. We have noticed him, he knew it already.

About the AWS problem, all AWS stocks are exploded, and we replaced his order with a Firefox browser, he wanted a refund. He never asked for another VPS, even the account was just perfect and running without any kind of problem. If he were asked, we could give VPS too, even more, it was just a gift.

++ We can help him to use his account in Linux with Firefox without installing any software. He can simply give us AnyDesk or TeamViewer, we can use his own Firefox easily / or we can offer a VPS but as I said, we replaced VPS' due too slowness (everyone was sad about the AWS servers, ALL OF THE NEW CUSTOMERS are much, much happier with new solution) with better browser solution.

And you were always able to install virtualization, check the file from VirusTotal and install Firefox or just ask us how to use it in Linux (even more you were always able to ask VPS still, we never refused that), but instead, you wanted an immediate refund for no reason at all.

Added attachments, you can check.
Click to expand...

Not responding to his PM from Saturday - https://www.blackhatworld.com/conversations/google-ads.16357662/#convMessage-19047228 - is bad business practice.
 
BassTrackerBoats said:
Not responding to his PM from Saturday - https://www.blackhatworld.com/conversations/google-ads.16357662/#convMessage-19047228 - is bad business practice.
Click to expand...
I was in the hospital and tried to help people from there. I just came to home, even in the hospital, I always tried to help every customer. Of course, I was able to somehow find the solution, but special problems which is like his problem delayed a bit for that reason.

I ALWAYS tried to help and find a solution even for special cases, check my happy/unhappy comments, please. As you can see, I am STILL trying to find the best solution for everyone.

++ All old cases are fixed.
 
UstaUser said:
I was in the hospital and tried to help people from there. I just came to home, even in the hospital, I always tried to help every customer. Of course, I was able to somehow find the solution, but special problems which is like his problem delayed a bit for that reason.

I ALWAYS tried to help and find a solution even for special cases, check my happy/unhappy comments, please. As you can see, I am STILL trying to find the best solution for everyone.

++ All old cases are fixed.
Click to expand...

And yesterday when you were back you still did not respond to his PM.
 
UstaUser said:
I sent him DM from telegram.
Click to expand...

That is not a response to his PM.

I'm not trying to give you a hard time but we cannot manage your outside contact activity but we do have access to what goes on in the forum and if a member has a pending SL thread we check activity normally.

Had you responded to his SL PM on the site here this probably would have not gone live.
 
In conclusion, he will get a solution from our offers, we may offer new VPS or installation on his Linux (just firefox, no special .exes, and it is sad that you thought that we might send some virus to your pc) to access his account. We didn't give him a hard time, again, I always gave the best solution for customers.

And again, sorry for the late answer to his special requirements, I had a health issue as I noticed.
 
UstaUser said:
He never asked for another VPS, even the account was just perfect and running without any kind of problem. If he were asked, we could give VPS too, even more, it was just a gift.
Click to expand...

My first response was "what about the VPS?".

UstaUser said:
but instead, you wanted an immediate refund for no reason at all.
Click to expand...

I only asked for a refund after you ignored my previous request. I wouldn't say that is no reason at all.

If you can provide credentials for a working VPS I'll be happy with that as a resolution. I would have been happy with that 7 days ago too, but your failure to communicate led to this SL.
 

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Abstroose said:
My first response was "what about the VPS?".



I only asked for a refund after you ignored my previous request. I wouldn't say that is no reason at all.

If you can provide credentials for a working VPS I'll be happy with that as a resolution. I would have been happy with that 7 days ago too, but your failure to communicate led to this SL.
Click to expand...

Same here, asked for a refund then he starts popping off with an attitude, then threatens me that he is going to open a shitlist on me because he "delivered" a non working account...simply unreal. I've never been scammed and at the same time bad mouthed by the scammer in my life. I just want a refund. He is telling me to create an account on another website to open a support ticket. Just refund. I do not want to do business with someone that's treats a customer this way. If anyone needs the skype convo let me know I have it all logged.
 
I paid yesterday for the google threshold account @UstaUser but you still didn't give me the account details. You promised to give me the details in 1-24 hours but you haven't get back. Also, I contacted you on Skype and sent several messages but no response from your end. Either refund me or provide your service properly.
 
I paid on January 8 the amount of 62.31 usd via paypal for a Google Ads threshold account with an active campaign on it that had to register clicks and impressions.

On January 10, he sent me the account data, but only on January 12 did I have time to connect, being out of town. I noticed that the dummy campaign has 0 clicks and 0 impressions and I told him. On the same day (January 12) he told me to wait 2 more days and if he doesn't start registering clicks he will replace my account.

In a few days I didn't have access to VPS at all, it canceled my access. It was not until January 18 that he replied that he had coronavirus, and that he did not try to solve the problem. I kept insisting that he give me my money back because he did not deliver what he promised and all this time he kept my money blocked. On January 20, he told me he didn't want to refund. He hasn't answered since that day.

I consider that I am entitled to receive my money back, because I did not receive what he promised in the thread:
- the dummy campaign did not register clicks and impressions
- my VPS access was blocked
- in the thread it says that the accounts have $600 but in fact they are AUD not USD
- it was not delivered between 1-24 hours
- there was not incredibly fast live support as mentioned in the thread

So I'm waiting to receive the 62.31 usd back. I'm not interested in services from this scammer anymore, it seems that his intention was just to get some money fast.
 
same problem, now the 3rd account down few days later (he replaced 2 times). 108 usd paid (ads+cloaker+paypal fees).
money back please.
 
@Abstroose 's account and VPS is delivered, thank you.
nuclearfusion said:
Same here, asked for a refund then he starts popping off with an attitude, then threatens me that he is going to open a shitlist on me because he "delivered" a non working account...simply unreal. I've never been scammed and at the same time bad mouthed by the scammer in my life. I just want a refund. He is telling me to create an account on another website to open a support ticket. Just refund. I do not want to do business with someone that's treats a customer this way. If anyone needs the skype convo let me know I have it all logged.
Click to expand...
Check attachment s1 and s2, I offered you a solution, just asked you to open a support ticket for a fix, you didn't do that, even more, you pushed me and threatened me with a refund. Funny, because we fixed all support tickets incredibly fast. You refused, so there is no option for me to fix it.
toolskeeper said:
I paid yesterday for the google threshold account @UstaUser but you still didn't give me the account details. You promised to give me the details in 1-24 hours but you haven't get back. Also, I contacted you on Skype and sent several messages but no response from your end. Either refund me or provide your service properly.
Click to expand...
Her account is delivered and we are settled. Check screenshot x1. She has no problems and happy with the order.
frodo92 said:
I paid on January 8 the amount of 62.31 usd via paypal for a Google Ads threshold account with an active campaign on it that had to register clicks and impressions.

On January 10, he sent me the account data, but only on January 12 did I have time to connect, being out of town. I noticed that the dummy campaign has 0 clicks and 0 impressions and I told him. On the same day (January 12) he told me to wait 2 more days and if he doesn't start registering clicks he will replace my account.

In a few days I didn't have access to VPS at all, it canceled my access. It was not until January 18 that he replied that he had coronavirus, and that he did not try to solve the problem. I kept insisting that he give me my money back because he did not deliver what he promised and all this time he kept my money blocked. On January 20, he told me he didn't want to refund. He hasn't answered since that day.

I consider that I am entitled to receive my money back, because I did not receive what he promised in the thread:
- the dummy campaign did not register clicks and impressions
- my VPS access was blocked
- in the thread it says that the accounts have $600 but in fact they are AUD not USD
- it was not delivered between 1-24 hours
- there was not incredibly fast live support as mentioned in the thread

So I'm waiting to receive the 62.31 usd back. I'm not interested in services from this scammer anymore, it seems that his intention was just to get some money fast.
Click to expand...
This "CUSTOMER" chargeback the order, so I was going to open a shitlist for him, it looks like he went first. You said to all of my old customers that my products are bad, you tried to "HARM" with every way possible. I was always calm with you, mods can read all talk between us. He will get his money automaticly due to his "scam", which I trusted and accepted as a normal PayPal payment, he used it against me.
sandow1 said:
same problem, now the 3rd account down few days later (he replaced 2 times). 108 usd paid (ads+cloaker+paypal fees).
money back please.
Click to expand...
You are completely right. I will send the amount we are agreed on today.
 

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As I mentioned I gave you way more than enough time from the start, I politely asked for a refund then you came with an attitude, That right there made me not want to continue doing business with you. As I said I don't want to hop through hoops just to get the run around on the next account, Just refund me. As for threatening you on a refund, All I said was, I was hoping this would get resolved in a professional manner without having to go to my bank to report the charge. How is that a threat? because I was delivered a defective product that didn't work?

I'm done with you. I just want a refund.
 
UstaUser said:
This "CUSTOMER" chargeback the order, so I was going to open a shitlist for him, it looks like he went first. You said to all of my old customers that my products are bad, you tried to "HARM" with every way possible. I was always calm with you, mods can read all talk between us. He will get his money automaticly due to his "scam", which I trusted and accepted as a normal PayPal payment, he used it against me.
Click to expand...

I think you have memory loss. I sent you as Friends & Family. I sent $60 and it took me $2.31 for fees. In total you left me without $62.31 which I am waiting for you to return to me.

I didn't ask for any chargeback to PayPal because I can't open a claim because I sent it as Friends & Family, so I'm waiting for you to send me my money back (including fees because it's not my fault that you don't know how to deliver what you promise).

You've probably cashed in from someone else via paypal and you're confusing people, you've fooled too many.
 

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As i see to many complain for him ... check the screen how he speak with customer after 9 days waiting he tell me im spamming and crying wtf
 

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