TheOnionHost | Offshore DMCA Ignored DDOS Protected Shared Hosting|VPS|Dedicated Servers

russky said:

Ok I understand, thanks. I like what I'm reading about your service, and I like the fact that you're creating a "clean neighborhood" due to no porn and no fraud sites, which is what I'm looking for. But what worries me in your TOS is this, and I hope you can clarify:

1) If your site is related to file downloading for visitors, Selling Ebooks/Audio books, PDF etc. Those Files cannot be hosted on shared server, You should have to look into DMCA Ignored VPS or dedicated Server.

I'm not selling any ebooks, but does this mean I cannot even have PDF files on the site, like whitepapers? Sounds overly strict if that's the case.

2) Resource Usage Violation

1. Using 25% or more of the shared server resources for more than 90 sec will result in suspension of your account.

Does this mean you suspend the account right away, or do you rate limit it? I know Wordfence can be pretty resource intensive and it does run for a few minutes during its scans. So is this going to be a problem for me to run a simple Blog with Wordfence installed?

And my last question is this, how many users max do you have on a single shared server machine?

Thanks again

P.S. Got any VPS coupons at the moment?

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Hello,
If the pdfs are as white papers no problem you can host them, but it would be alot more better if you host them on remote file hosting sites if they are larger in size.

If your account is continuously using maximum allowed resources it would create problem for other users that is why we have implemented that restriction.
But if you are willing to cooperate and fix the issue we will give you enough time to fix it.

There is no user limit on any of our plan.

P.S: all these measures are taken to improve the quality of shared hosting for clients.

Fair enough, thanks for the answer, not here to abuse. Purchased.

For some unknown reason, my both sites are giving 404 - Not Found.
It's been 4+ hours now, I can say it's some issue on my end but then one of the sites just has 1 HTML file that contains the word "Working", even that site is throwing a 404-Not Found error.

#338689, Please fix it asap.​

th3darkknight said:

For some unknown reason, my both sites are giving 404 - Not Found.
It's been 4+ hours now, I can say it's some issue on my end but then one of the sites just has 1 HTML file that contains the word "Working", even that site is throwing a 404-Not Found error.

#338689, Please fix it asap.​

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Having the same problem and no answer from him. It-s been offiline since 9 Am

Hello,
Sorry for the inconvenience caused, due to some bug in OS, some binaries got missing in os and os is broken, we are working tirelessly to resolve this issue asap, it might take few more hours.
we need your support and patience, only shared hosting users are affected vps and dedicated servers are running just fine.

How is it going? Any updates?

I too was affected and while I still can't access my site, I'd like to see if there's any progress

Can it be used for IPTV pages? If so, can I display a billboard of images showing the content included in the IPTV service I resell? Also I've my domain in Hostinger, It will work with your service?

Hey,

having the same problems with the hosting. Hopefully it gets resolved soon. Please let us know.

Any offer for new users.


And bhw members please share your reviews.

serverspace966 said:

Any offer for new users.


And bhw members please share your reviews.

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Do you want a review? Now?

Soon, I will have been unable to access my site for 24 hours

stromind said:

Hello,
Sorry for the inconvenience caused, due to some bug in OS, some binaries got missing in os and os is broken, we are working tirelessly to resolve this issue asap, it might take few more hours.
we need your support and patience, only shared hosting users are affected vps and dedicated servers are running just fine.

Click to expand...

Can you provide an estimated time for the fix?
It's not fun replying to my customers that I don't know when my hosting providers will fix their stuff.

Subject: Apology and Explanation for Recent Downtime

Dear Valued Customers,

We hope this message finds you well. We want to extend our sincerest apologies for the recent downtime you may have experienced while using our services. We understand the frustration and inconvenience this may have caused, and we deeply regret any disruption to your activities.

The downtime was a result of an unforeseen technical issue within our infrastructure. Our team has been working tirelessly around the clock to identify and address the root cause of this problem. We take full responsibility for the disruption in service and understand the impact it has on your operations.

Your unwavering support means the world to us, and we truly value your trust in our services. Your continued commitment to our platform is not only inspiring but also a testament to the strong community we've built together. We are humbled by the generosity of those who reached out for help during this challenging period. Your willingness to support us in this way goes above and beyond, and we are truly grateful.

We want to assure you that we have taken all necessary steps to prevent similar incidents in the future. Our technical team has implemented comprehensive measures to enhance the stability and reliability of our systems. We are committed to continuously improving our infrastructure to deliver the seamless experience you deserve.

Once again, please accept our heartfelt apologies for any inconvenience you have faced. Your understanding and ongoing support are what drive us to do better each day. If you have any further questions or concerns, please do not hesitate to reach out to our support team.

Thank you for being a part of our community and for your incredible kindness.

With deepest gratitude,

Kevin
Co-Founder
TheOnionHost

Perfect reaction time, and good job handling the issue.
Just purchased another plan today. Nice deals.

its going through tor network?

LOL@chatgpt apology.

seriously I already lost hundreds of dollars of revenue for this. It's not acceptable. I'll be moving away for now. Let us know when you fix the issue.

Mindgamer said:

LOL@chatgpt apology.

seriously I already lost hundreds of dollars of revenue for this. It's not acceptable. I'll be moving away for now. Let us know when you fix the issue.

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Same here, lost some bucks as well.
But it's already fixed so far, everything works well

Mindgamer said:

LOL@chatgpt apology.

seriously I already lost hundreds of dollars of revenue for this. It's not acceptable. I'll be moving away for now. Let us know when you fix the issue.

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Hello,
The issue was resolved 2 days ago. If you are facing any issue please feel free to submit a support ticket.

HOBMIKE said:

its going through tor network?

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No it is not

RebecaGoodchild said:

Can it be used for IPTV pages? If so, can I display a billboard of images showing the content included in the IPTV service I resell? Also I've my domain in Hostinger, It will work with your service?

Click to expand...

yes you can use IPTV pages

stromind said:

Hello,
The issue was resolved 2 days ago. If you are facing any issue please feel free to submit a support ticket.

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I opened a ticket and then the issue was fixed. Thanks.