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{SOLUTION} Facebook Ad Manager How to get your account back!

Discussion in 'Social Networking Sites' started by BarryAllen, Jan 3, 2014.

  1. BarryAllen

    BarryAllen Junior Member

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    Hello everyone,
    Well I'm pretty new here but I decided to make my first contribution to everybody here and I know that you Facebook marketers will thank me for days. It's generally really really really simple but I thought I tell you guys specifically!
    Here goes nothing!

    So, you've probably set up a Facebook ad and then gotten your ad manager account banned! Well I have too! Actually it happened to me on New Years.
    On my first account, I set up my ad, and since I was extremely unfarmiliar with what to do and what to write on it I changed it being very paranoid about (4 times). I log out and then log back in later to check on it when I log in they tell me "There is some suspicious activity on your account and we are currently asking you to change your password and blah blah" then they said "All funds are currently stopped because of this" That's when I got mad! So I tried to appeal and appealed as quickly as possible. 3 hours later, I get an email, "Thank you for your time, but we have kept this account suspended to ensure your safety and the safety of other facebook users".

    So I thought game over...
    Then I realized, not yet.

    So I used my brother account to set up the same ad. I changed the link because I was able to end the words past the backslash ("/"). I signed up on that account. I used the SAME IP. Same computer even (laptop technically). I set up the account perfectly, and at the end I was asked for funding source. I then used a credit card. Because on the last account I tried my personal Paypal. Nothing was connected to my personal account that would somehow link me to my brothers account. Guess what? I got banned, again. Since my brother signed in on his facebook from a different computer in the same household.
    Well, that's when I appealed the decision.

    THIS IS KEY. PAY ATTENTION

    In the appeal, make sure you click YES when they ask have you tried to make another ad.
    Make sure you click YES when they asked have you tried/added a funding source.
    Make sure you hit YES for all the options to tell them that you've tried everything.
    Now in my case I did not use my credit card but my brother's. So everything was linked to his.
    Then the empty spaces they give you for explanations, DO NOT MISS THIS.
    The first paragraph will ask you if you've noticed any suspicious activity on your account. This is where you let loose. Tell them specifically that you've never had ANY suspicious activity on your account. Tell them that you're the only person who has access to the account. Tell them your mistake whether you used a different computer or whether you changed the ad to many times. BE SURE to tell them that your antivirus is up to date and that you only access https sites to protect your identity and all your valuable passwords. Include all that stuff into your paragraph and then finish off with
    "I hope that you guys can allow me to repost my ad as I believe this is a great misunderstanding. I'm extremely sorry for the bother and I hope you have a great day,
    Your name"
    This paragraph has to be big, make sure you emphasize on how you protect your identity online and how smart your are at doing so without blankly stating it.

    This is what I did, and they gave me my key to freedom. Don't mess up though. You only have one appeal so make it count. And make sure you're on an established facebook account, I would use your personal that's even better. I now have to use my brother's since I'm screwed now but that's fine. Don't make the same mistakes from me and learn!

    Hit submit. And wait for the good news.
    Don't forget to hit "Thanks" if this helped you out!
    I was so happy I finally figured this out and I hope you will be too!

    BA,
     
    • Thanks Thanks x 2
  2. BarryAllen

    BarryAllen Junior Member

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    Not a SINGLE person ran into this problem?
     
  3. Bi-IT

    Bi-IT Regular Member

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    I'm in the game and i know how these process work. Sometimes they restore your account, sometimes they won't. It also depends on time you submit your request (because reviewers on each time are different)
     
  4. BarryAllen

    BarryAllen Junior Member

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    Ah I see. Well the first time I did it I had no chance. Stupid decision of mine. Second time worked like a charm. And yeah I guess it also depends on the reviewer you run into.
    BA,
     
  5. TheMonster786

    TheMonster786 BANNED BANNED

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    Nice information . it will help me a lot as I was looking for it .
     
  6. PersiaGrai

    PersiaGrai Registered Member

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    wait....so why the fuck did they ban your account? they just did this to me too, i'm working with an advertiser though so hopefully we can get this straightened out..
     
  7. BarryAllen

    BarryAllen Junior Member

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    No problem. Glad I helped out!
    BA,
     
  8. BarryAllen

    BarryAllen Junior Member

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    They banned it because on my first one I made too many changes to my ad too quickly in a short period of time. Like 4 changes in about 10 minutes.

    The second account got banned because my brother logged onto his account using a different computer. Luckily, I managed to get that account back
    BA,