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Seller wants refund... 6 months later..?

Discussion in 'Ebay' started by slayer171, Apr 16, 2014.

  1. slayer171

    slayer171 Newbie

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    I went through a phase of selling counterfeit goods on eBay. It was easy money but pretty stupid, so I have since stopped. (I even got TRS, but haven't sold anything since..) I got an email today from a customer I sold to in October. He sent the fake headphones to be repaired as they broke recently, but instead got a letter from the manufacturer notifying him they were in fact, fake.
    He is asking for a refund, but will go through eBay / his card company if I deny him. What chance is there that I'm going to have to pay him back? He has proof that the headphones were fake...wouldn't the card company simply do a chargeback, or is it too late for that? What happens with eBay...surely the buyer protection is only 60 days or so? I can't really afford to refund him.. (it was over £200).

    Thanks in advance to any responses I may receive!
     
  2. BassTrackerBoats

    BassTrackerBoats Moderator Staff Member Moderator Jr. VIP

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    It's probably a little too late for the card company to do a charge back but they were fake and if you represented them as legit don't you think it would be the right thing to give the guy his money back?

    As to eBay and what they would do I have no clue... but to keep everyone happy and not lose your eBay account I would probably just refund him. After all you do say you made a decent buck at that and this is part of the cost of doing business.
     
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  3. lietuvis002

    lietuvis002 BANNED BANNED

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    You sold him fake stuff for 200 pounds and he figured it just now? Good job! Simply ignore him, it's been over 180 days and he just wants some easy cash.
     
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  4. tonib

    tonib Power Member

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    I am pretty sure the buyer got the real headphones and sent back some fakes.

    Paypal dispute has to be made in 45 days.
    But if he decides to charge back then you are fucked. Banks are able to issue chargebacks for more than a year after the purchase.
     
  5. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Premium Member

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    You could end up having the real Headphone maker coming after you, that would be more costly than issuing the refund.

    In the UK, the buyer would be protected under Section 75 of the Consumer Credit Act
     
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  6. slayer171

    slayer171 Newbie

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    Yes of course. This is the rule that I have always abided by. I always side with sellers (even if they scam me, which they have). I always replace, refund etc etc - but the matter now is that I can't afford to just refund £200 out of the blue. I AM in the wrong though..

    I was curious if I could send him a polite message, explaining I am unable to refund and that he is welcome to go through eBay if he pleases, and ultimately receive no repercussions - but not if I end up getting hit with a chargeback and strike/lose my account. I just wanted to know what position I am in, regarding banks/eBay/Paypal etc.


    I might offer him half, at least. Bear in mind he had 6 months of use from an item he obviously enjoyed using. This also saves him going through eBay/bank. That's kind of fair, in a corrupt, warped kind of way..I'll think about what I'm going to do...

    thanks for the input peeps.

    edit: just to add, I sold these as 'used'.
     
    Last edited: Apr 16, 2014
  7. BassTrackerBoats

    BassTrackerBoats Moderator Staff Member Moderator Jr. VIP

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    That sounds pretty reasonable to me. Hope that works out for you.
     
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  8. techblog

    techblog Jr. VIP Jr. VIP

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    well other option would be, ask him to ship it back to you (he bears the shipping cost), and tell him that you will have a look and issue half a refund.

    asking him to ship it back to you will prove that the headphones were indeed defective and he isnt trying to rip you off, considering that as a remote possibility.
     
  9. Numbuh362

    Numbuh362 Elite Member

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    Technically there is nothing he can do, he can try to prove that they're fake but he can't prove that they're the same ones you sold him. It would be morally and ethically right to refund him but since that isn't possible just learn from your mistakes and move on. I hope this discourages people from selling counterfeit things, one day it'll come back to bite you.
     
  10. WormWH

    WormWH Junior Member

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    I would just refund it if i were you to avoid any issues. He can't get the money back easy from Paypal and from his bank, but if he sues you, you will end up in jail for running scams.
     
  11. arganrecords

    arganrecords Elite Member

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    If you sell fakes items that's the risk. He can speak with lowyer and do legal recourse. It's not impossible and he's in the right.
     
  12. D4RK KNIGHT

    D4RK KNIGHT Regular Member

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    Holy cow 6 months after you sold him the headphones and he wants a return!

    Not even Walmart would accept a return that old.

    As far as you having to refund his money I know on Ebay after the auction has been over for 90 days you cant even reply to a message that someone sent you during the auction about the item. Without sending a brand new message.

    That's how long they have to return an item is 90 days once its over 90 days they can't do anything from my experience.

    Unless its a credit card chargeback and with my card company I can do one within 6 months of the purchase. If he is able to do a credit card charge back it will put your paypal account in a negative balance if your funds are at zero.

    If you dont pay your negative balance you will obviously lose your account.

    If he makes anymore threats at you I would demand to see the proof that he sent the headphones to be repaired and they came back reported as fake. He could be telling you anything just to get you to refund the money.

    As far as him taking legal actions against you that would cost a lot and I mean a lot of time, work, and money and would be very unlikely. Because it would cost him way more money than he lost from the purchase of the headphones it would be very unlogical for him to throw good money after bad.

    If I were you I wouldn't do anything unless things got bad and then I would just refund his money because after all you did deceive him and that is morally wrong
     
  13. hassan_isabad_subar

    hassan_isabad_subar Jr. VIP Jr. VIP

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    Well he has a chance to do it if he speak to a lawyer but i dont think he would as long as it wasnt a big amount + too long time
     
  14. trapkodobry

    trapkodobry Registered Member

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    omg you are here since 2009 and all yo can do is scam people? stop being moron and do the right thing once for change - give him money back.
     
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  15. BuildMoreLinks

    BuildMoreLinks Jr. VIP Jr. VIP Premium Member

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    see its more of an ethics question and only you can decide to refund or not, technically it is fine if you don't.
     
  16. Jubv

    Jubv BANNED BANNED

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    I'm not sure what he could actually do through eBay/bank to get the money back by force. But you should think about how it will affect your reputation on eBay or anywhere else if there is something that he could do.

    Most of the time, £200 is a tiny amount to pay to uphold your reputation.
     
  17. AlreadyBanned

    AlreadyBanned BANNED BANNED

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    There is no way he can get his money back, only if you can be honest to him and your self. If you can't afford to refund him the full amount, just refund a part. And also put yourself into his place and if you can afford to refund him a part of the amount, do it.
     
  18. davids355

    davids355 Jr. VIP Jr. VIP Premium Member

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    Offering him half is fair.
     
  19. totag

    totag Junior Member

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    To issue a refund or not issue a refund both have valid points for arguements sake. Meeting somewhere in the middle seems reasonable, while the ultimate decision lies with OP.
     
  20. prlinkssale

    prlinkssale Jr. VIP Jr. VIP Premium Member

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    You could have agreement with buyers about buying. if your product is fake or something u should do refund Or customer can go with legal action. then it will be big problem to you..