(Resolved) Dispute: @WorthRiches vs @NavyDeep

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WorthRiches

WorthRiches

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Proof that the transaction began on BHW:

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Proof the other party has been informed of this Dispute Resolution:

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Proof of Contact:

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Proof of Transaction:

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Summary of Dispute:

Ordered TG Mass DM service for 1k DMs. Paid for Plus package so that I could have a video proof (refer to screenshot for details). The guy says it has been fully delivered and sends me a video where only 31 DMs are being delivered. I protest because that's not the proof of what I ordered. He refuses to send any further proof without an extra fee, and also refuses to refund.

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Evidence of the Issue:

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What you hope to gain from this Dispute Resolution:

Full refund via original payment method.
 
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Dispute Request Approved​


Information For The Accused
@navydeep, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone

Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.
 
Hello.

He just sent some screenshots. You can reach all of them from here:

- https://www.mediafire.com/file/o0aw5pj7r28pxyp/J23.7z/file

These are the details of the service. Please remember to take into account the information text that all proofs for the package "SHILLING" will be provided:

- https://www.mediafire.com/file/6301gmv5qdt1vrj/PAC.7z/file

----------

Before starting the process, I told him that we would present the proof as a "Yes, it will be 4-5 minutes long on average(for video). In addition, there are about 10 screenshots." // I want to point out that he did not share this with you as a screenshot. Please check all the screenshots file I sent to you.

I presented the proof contained in the information of the proof that we will present to him. Please review:

https://www.mediafire.com/file/ad375c5fcf9rrxt/JOHN+1,000DMs.7z/file

----------

Summarize:

1. We did not say that we would provide all the evidence for the DMs service. The package details of the "SHILLING" service, which is the service where we will provide all the proof , contain the information that we will provide all the proof, but we have not said such a thing for the DMs service.

2. I told him earlier that I would send him a video that is 4-5 minutes and about 10 screenshots. Like I said, I sent him these.

3. It demands more than the terms of service included in the package details. Unfortunately, we cannot respond positively to this. Also, we are not receiving recordings for 12 hours because the content of the proof we are going to present is clear.

4. As you will see in the file containing the screenshots, he said that he had previously complained about a seller in BHW/or similar.

5. Please take into account that I have told him the proof that we will present and that we have presented the proof that I have said.

Thank you.
 
navydeep said:
Hello.

He just sent some screenshots. You can reach all of them from here:

- https://www.mediafire.com/file/o0aw5pj7r28pxyp/J23.7z/file

These are the details of the service. Please remember to take into account the information text that all proofs for the package "SHILLING" will be provided:

- https://www.mediafire.com/file/6301gmv5qdt1vrj/PAC.7z/file

----------

Before starting the process, I told him that we would present the proof as a "Yes, it will be 4-5 minutes long on average(for video). In addition, there are about 10 screenshots." // I want to point out that he did not share this with you as a screenshot. Please check all the screenshots file I sent to you.

I presented the proof contained in the information of the proof that we will present to him. Please review:

https://www.mediafire.com/file/ad375c5fcf9rrxt/JOHN+1,000DMs.7z/file

----------

Summarize:

1. We did not say that we would provide all the evidence for the DMs service. The package details of the "SHILLING" service, which is the service where we will provide all the proof , contain the information that we will provide all the proof, but we have not said such a thing for the DMs service.

2. I told him earlier that I would send him a video that is 4-5 minutes and about 10 screenshots. Like I said, I sent him these.

3. It demands more than the terms of service included in the package details. Unfortunately, we cannot respond positively to this. Also, we are not receiving recordings for 12 hours because the content of the proof we are going to present is clear.

4. As you will see in the file containing the screenshots, he said that he had previously complained about a seller in BHW/or similar.

5. Please take into account that I have told him the proof that we will present and that we have presented the proof that I have said.

Thank you.
Click to expand...
Why would you not provide proof of the entire service?

I've been selling since about 2009 and have always provided proof as a courtesy and as providing good customer service.
 
BassTrackerBoats said:
Why would you not provide proof of the entire service?

I've been selling since about 2009 and have always provided proof as a courtesy and as providing good customer service.
Click to expand...
We are already providing all the proof for the "SHILLING" service.

As for the DMs service, we have not had any problems with dozens of customers so far. Because the return rate of the service is another proof that this process has been done.

Also, while this service is being provided, the sending time of messages has been extended to protect links. Therefore, it requires about 12 hours of screen recording. While this recording is being received, it is impossible to deliver other orders from the same computer because the screen recordings will be incorrect when the software is run for the second time at the same time. If we run a computer for each order, we need to have at least 10 different computers and have employees for them.

Can you imagine the costs that this will create?

- We are honest with our clients about the proof and we tell them how much of the proof we will present. When you accept, we start the process. They definitely don't have to buy a service from us. If it's convenient for them, they'll buy it.
 
navydeep said:
We are already providing all the proof for the "SHILLING" service.

As for the DMs service, we have not had any problems with dozens of customers so far. Because the return rate of the service is another proof that this process has been done.

Also, while this service is being provided, the sending time of messages has been extended to protect links. Therefore, it requires about 12 hours of screen recording. While this recording is being received, it is impossible to deliver other orders from the same computer because the screen recordings will be incorrect when the software is run for the second time at the same time. If we run a computer for each order, we need to have at least 10 different computers and have employees for them.

Can you imagine the costs that this will create?

- We are honest with our clients about the proof and we tell them how much of the proof we will present. When you accept, we start the process. They definitely don't have to buy a service from us. If it's convenient for them, they'll buy it.
Click to expand...
Your entire explanation is that you're unable to provide proof for more than a handful of DMs. In that case you should be frank and don't advertise something you cannot do.

"We are honest with our clients about the proof and we tell them how much of the proof we will present." - this is factually incorrect, as evident from the screenshots of our conversation.
 
navydeep said:
We are already providing all the proof for the "SHILLING" service.

As for the DMs service, we have not had any problems with dozens of customers so far. Because the return rate of the service is another proof that this process has been done.

Also, while this service is being provided, the sending time of messages has been extended to protect links. Therefore, it requires about 12 hours of screen recording. While this recording is being received, it is impossible to deliver other orders from the same computer because the screen recordings will be incorrect when the software is run for the second time at the same time. If we run a computer for each order, we need to have at least 10 different computers and have employees for them.

Can you imagine the costs that this will create?

- We are honest with our clients about the proof and we tell them how much of the proof we will present. When you accept, we start the process. They definitely don't have to buy a service from us. If it's convenient for them, they'll buy it.
Click to expand...
I'll need proof for this dispute thread please.
 
navydeep said:
Hello.

He just sent some screenshots. You can reach all of them from here:

- https://www.mediafire.com/file/o0aw5pj7r28pxyp/J23.7z/file

These are the details of the service. Please remember to take into account the information text that all proofs for the package "SHILLING" will be provided:

- https://www.mediafire.com/file/6301gmv5qdt1vrj/PAC.7z/file

----------

Before starting the process, I told him that we would present the proof as a "Yes, it will be 4-5 minutes long on average(for video). In addition, there are about 10 screenshots." // I want to point out that he did not share this with you as a screenshot. Please check all the screenshots file I sent to you.

I presented the proof contained in the information of the proof that we will present to him. Please review:

https://www.mediafire.com/file/ad375c5fcf9rrxt/JOHN+1,000DMs.7z/file

----------

Summarize:

1. We did not say that we would provide all the evidence for the DMs service. The package details of the "SHILLING" service, which is the service where we will provide all the proof , contain the information that we will provide all the proof, but we have not said such a thing for the DMs service.

2. I told him earlier that I would send him a video that is 4-5 minutes and about 10 screenshots. Like I said, I sent him these.

3. It demands more than the terms of service included in the package details. Unfortunately, we cannot respond positively to this. Also, we are not receiving recordings for 12 hours because the content of the proof we are going to present is clear.

4. As you will see in the file containing the screenshots, he said that he had previously complained about a seller in BHW/or similar.

5. Please take into account that I have told him the proof that we will present and that we have presented the proof that I have said.

Thank you.
Click to expand...
You keep reiterating that you mentioned "video that is 4-5 minutes and about 10 screenshots." (which btw you've falsely accused me of omitting from my screenshots, cause it's there), but you fail to admit that client will not have any idea what amount of DMs shall be recorded/presented in each. Everyone will assume it's going to be a complete proof of service delivery, otherwise it's not a proof at all.
 
WorthRiches said:
You keep reiterating that you mentioned "video that is 4-5 minutes and about 10 screenshots." (which btw you've falsely accused me of omitting from my screenshots, cause it's there), but you fail to admit that client will not have any idea what amount of DMs shall be recorded/presented in each. Everyone will assume it's going to be a complete proof of service delivery, otherwise it's not a proof at all.
Click to expand...
Chill, I've told them what they need to provide to work this dispute out.

Your commentary is taking away from the point I made and making me have to come in here for no reason.
 
BassTrackerBoats said:
I'll need proof for this dispute thread please.
Click to expand...
We keep as much proof as we will deliver to our client. Because it was enough to provide as much proof as I told him.

What I can do right now is resend the DMS and get proof for all of them. However, the process will not take that long and we will send these messages very shortly. The person's link may be damaged; do you accept this?

Also, since we have orders that we are processing, I can make you a video with 1,000 screenshots. I can also show you some of these screenshots. I remind you again that the link can be damaged.

- Even though we have forwarded him as much proof as we told him to, we will send 1,000DMs again; this is really annoying. / The same message will be sent to the same people for the second time. This may even lead to the link being banned from Telegram because users may complain about the message. Please do not forget about these risks.
 
navydeep said:
We keep as much proof as we will deliver to our client. Because it was enough to provide as much proof as I told him.

What I can do right now is resend the DMS and get proof for all of them. However, the process will not take that long and we will send these messages very shortly. The person's link may be damaged; do you accept this?

Also, since we have orders that we are processing, I can make you a video with 1,000 screenshots. I can also show you some of these screenshots. I remind you again that the link can be damaged.

- Even though we have forwarded him as much proof as we told him to, we will send 1,000DMs again; this is really annoying. / The same message will be sent to the same people for the second time. This may even lead to the link being banned from Telegram because users may complain about the message. Please do not forget about these risks.
Click to expand...
I need proof of the service and you not providing that to ALL your clients is a poor business model.
 
BassTrackerBoats said:
I need proof of the service and you not providing that to ALL your clients is a poor business model.
Click to expand...
No one has to buy it, please understand that. We're not putting guns to people's heads. Whether there is a good or bad business model is something that the bosses will know; it's none of my business.

You are asking for proof for an order for which we have not received as much proof as you would like. If I were God, it would be possible. Please reconsider what you want.

I've provided him with as much proof as I've told him. He wants more. However, if I am unfair, ban this account. The company doesn't care because they have a lot more accounts on BHW.

- If this account is banned here, I will place similar orders and complain to the sellers. I'm sure they won't keep as much proof as they told me. Then we'll all be banned. I'm not threatening. I am sure that you will treat me fairly as well and ban them because they cannot provide any more evidence. Because they won't keep them.
 
navydeep said:
No one has to buy it, please understand that. We're not putting guns to people's heads. Whether there is a good or bad business model is something that the bosses will know; it's none of my business.

You are asking for proof for an order for which we have not received as much proof as you would like. If I were God, it would be possible. Please reconsider what you want.

I've provided him with as much proof as I've told him. He wants more. However, if I am unfair, ban this account. The company doesn't care because they have a lot more accounts on BHW.

- If this account is banned here, I will place similar orders and complain to the sellers. I'm sure they won't keep as much proof as they told me. Then we'll all be banned. I'm not threatening. I am sure that you will treat me fairly as well and ban them because they cannot provide any more evidence. Because they won't keep them.
Click to expand...
I will treat you fairly, as I try to treat all fairly, but I need proof of the service and as a courtesy I'm telling you that you should provide that to all your customers.
 
BassTrackerBoats said:
I will treat you fairly, as I try to treat all fairly, but I need proof of the service and as a courtesy I'm telling you that you should provide that to all your customers.
Click to expand...
I understand you, but we know that this will cause extra costs. This leads to an increase in the price of the service. Whoever is running the company, let him think about it; I will tell him what you said.

Imagine this: you've had an accident, but you don't have any camera recordings. And they want a camera recording from you. What are you going to do? That's exactly what you want from me. We have kept as much proof as we promised; how can I turn back time?
 
navydeep said:
I understand you, but we know that this will cause extra costs. This leads to an increase in the price of the service. Whoever is running the company, let him think about it; I will tell him what you said.

Imagine this: you've had an accident, but you don't have any camera recordings. And they want a camera recording from you. What are you going to do? That's exactly what you want from me. We have kept as much proof as we promised; how can I turn back time?
Click to expand...
I don't care about the costs.

I expect proof of service inside of 24 hours.
 
navydeep said:
I don't care either. If you ban the account, I will ensure that the sellers are banned; I will enjoy it.

Don't wait 24 hours, ban it now. We will continue trade from other accounts.

Thanks.
Click to expand...
The audacity...
 
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