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qplus.io - unsubscribe/delete account

Discussion in 'Tumblr' started by AlexMordred, Apr 28, 2016.

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  1. AlexMordred

    AlexMordred Newbie

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    Hi everyone. Sorry if it's a wrong thread, first time posting here.

    So a month ago I read about qplus.io on this forum and decided to give it a try and bought a PRO account for $3. I got charged again this month and decided to unsubscribe since I don't really need the service anymore. The thing is I can't find the "unsubscribe" or "delete account" buttons anywhere. In fact the user area on the website is very meager. The support doesn't seem to answer either. How do you guys unsubsribe from the paid account or delete your account altogether?

    Thanks in advance!
     
  2. ragnarkar

    ragnarkar Registered Member

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    Call up your credit card provider and get them to block payment to qplus.io. If you have multiple cards and you don't care for the card you used to sign up, then cancel that card.

    In the future, if you ever return, always sign up with a prepaid debit card.
     
  3. lewiansto

    lewiansto Newbie

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    I'm having the same issue, no way to unsubscribe and motherfuckers won't respond to emails. Currently going thru the dispute process with paypal to stop any further payments.
     
  4. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Just cancel the subscription in PP. A dispute to stop future payments is not required.

    Pretty much as simple as it gets and you control the entire process.
     
  5. lewiansto

    lewiansto Newbie

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    I just spent 30 mins searching all over Paypal for some way to cancel the subscription. Couldn't find anything. Either I'm retarded or the Aussie PayPal site is different. (Probably just retarded!) Any help greatly appreciated.
     
  6. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    This is how you do it with a USA PP - not sure if it is different down there but see if it works.

    1) Log into PP
    2) Click Activity
    3) Scroll down to transaction
    4) Click Transaction
    5) You should see this just below the transaction #
    5A) "You can see all of your recurring payments on the My preapproved payments."
    6) Click My Approved Payments
    7) Change drop down to File Status by Active
    8) Scroll down to see the Merchant
    9) Click Merchant name
    10) Click Cancel
     
  7. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Jr. VIP

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    Bottom of the webpage is a link to their refund policy and ToS http://qplus.io/

    [​IMG]
     
  8. lewiansto

    lewiansto Newbie

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    The issue is that I emailed them repeatedly, informing them that I wanted to terminate my account (as laid out in their TOS) but all emails were ignored. Don't want a refund, just don't want anything further to do with them.
     
  9. lewiansto

    lewiansto Newbie

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    Thanks so much for the detailed instructions. Will give it a try when I can get on my PC. Cheers!
     
  10. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Jr. VIP

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    Follow the instruction left by @BassTrackerBoats to cancel your pre-approved payments.