Problems come from advertising account rental services.

You should check your balance every day, and when the balance is low, notify customers to deposit money and set a limit so that ads do not exceed the amount in the balance.
 
You should check your balance every day, and when the balance is low, notify customers to deposit money and set a limit so that ads do not exceed the amount in the balance.
The customer is intentionally not recharging and they want to spend a lot on my payment card, then they will block my messages and not pay the outstanding balance
 
The customer is intentionally not recharging and they want to spend a lot on my payment card, then they will block my messages and not pay the outstanding balance
sounds like you need to dump that customer they are a liability if stopping there campaign bothers them this much that is all the more reason they should take your concerns more seriously

I will say it again give them a 5% margin that they need to stay under otherwise you stop the campaign losing some customers is better than losing your business
 
Setting a spending limit is a must in this case. (For small and medium budgets)
If with a budget larger than ~10k$/day. I believe customers will pay more attention to the service and check the balance more carefully.
 
Some agencies recently said: ''Customers often rent advertising accounts to use, but they often go over budget and then do not pay the agency''

With such problems, how should we solve them or will we lose that money?
My agency always informs me about my balance every day, when it gets low they will ask me to top up or they will stop my campaign
 
Today the budget is still positive but later it could be negative up to $10K - $15K. And when reminding customers to recharge, they often say they are busy. Then no payment. :weep: :weep:
lol that's big amount of money. What did you do then??
 
Turning off a campaign will affect ad delivery and I limit doing that to existing client accounts.
I don't know how they do it, but they don't turn it off, it seems they stop depositing money into the account
 
To minimize risk, it is best to ask for payment in advance, you need to regularly update the balance and when the budget is low you need to notify the customer.
 
Regularly updating your balance will prevent that from happeningRegularly updating your balance will prevent that from happening
 
That's the dilemma. If customers are forced to send the budget in advance, they will not trust it. If the customer sends the budget later, the agent will not have the budget available to compensate for the loss
 
You should constantly update customer spending. If the budget is running low, you should ask the customer to transfer more budget.
However, many deposit portals cannot deposit money on Saturday and Sunday. Please ask customers to transfer Saturday and Sunday budget from Friday
 
You should constantly update customer spending. If the budget is running low, you should ask the customer to transfer more budget.
However, many deposit portals cannot deposit money on Saturday and Sunday. Please ask customers to transfer Saturday and Sunday budget from Friday
Some of my clients use Payoneer and when he transfers on Friday night, we receive the budget on Monday morning. :( :(
 
Update the budget regularly, if the budget is low, notify the customer to top up, or you can also set a spending limit
 
You can set a spending limit to overcome this, and it should be monitored, Before the budget runs out, try to inform the client that the budget will run out.
 
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