I've contacted Griller on behalf of the people who have legitimate complaints in this thread, he has 48 hours to respond and participate in a resolution. He hasn't logged in since the 27th of last month, so I'm not sure this is going to end happily. If anyone has any further details, complaints, or concerns please share them in this thread or feel free to PM me.
Remember folks: Legitimate complaints are always allowed. If a provider takes money to perform a service generally they are responsible for providing the service or refunding you if they don't.