Well smalls claims court, especially in the UK, is were the small people, battle it out with the small people, over something small. Ie a builder has not been paid for work, or someone has paid a builder and they have not done the work.
It's the same in the US. Another thing though is that it is local. Meaning you file in person, in the county precinct, wait a few weeks and then show up in person at the Justice of the Peace and make your case without an attorney.
We sued a furniture company, and they sent a lawyer, who started trying his fancy shit and the JP (who was NOT an attorney, lol) shut his ass down right away.
Bottom line: Did they sell us defective furniture, yes or no? Yes. Did we give them ample opportunity to fix or replace the furniture, or refund the money and take the furniture back, yes or no? Yes. Will we accept replacement or repair now? No. We want full refund, and damages.
Verdict: Full refund, plus damages, AND we kept the furniture. The lawyer looked like a red & inflamed pimple, just about ready to burst and spray stuff everywhere.
A LOT of companies get away with bad business practices, because they rely on their customer's unwillingness or inability to exercise their rights. Costs about $80.00 to file, another $100.00 to "execute judgement" and we got a check for about $2500.00.