PayPal. Dispute

Hockey856 · Jul 20, 2013

I have a seller who didn't ship my item. I only have. Few days left to escalate to PayPal claim. It's a stealth PayPal account. Would it be ok if I escalate the PayPal dispute to a claim? Because I want my money back. The seller never shipped it out.

Hockey856 · Jul 20, 2013

Anyone?

NRStech · Jul 20, 2013

Yes it's OK.
When you open dispute they don't ask you for your personal detail.
If you say that the seller didn't ship the item they will require him to show tracking number, if he don't have one (like you say) you supposed to win the case.

ArkmayL7 · Jul 21, 2013

Just file a dispute..did he provide the tracking?

thatb0y0 · Jul 21, 2013

It is fine to open a dispute.

haki_master · Jul 21, 2013

You better escalate to a claim because if you dont the dispute will close and you wont receive any refund plus you wont be able to re-open it so i suggest you to escalate it and if the seller fails to provide tracking info that shows it has been shipped and delivered to you you will win the case and get the refund.

Teotech · Jul 21, 2013

Open a dispute first ASAP and then you can escalate a claim if you do not receive a response from seller.

back2form · Jul 21, 2013

Paypal dispute & charge back always favor on buyers side, even if the seller submit strong proof - real experience

pugpug · Jul 22, 2013

Yes, just file the dispute

blackhatbro · Dec 11, 2014

What if the seller provides a tracking number and it's sent to the correct address and it's signed for, does he win then?

Kawgy · Dec 11, 2014

blackhatbro said:
What if the seller provides a tracking number and it's sent to the correct address and it's signed for, does he win then?

Yes, he has met his obligations

SEOPLUS+ · Dec 11, 2014

Just file a dispute, it's more than enough. And send them a screenshot of payment report & call them too.

blackhatbro · Dec 11, 2014

Kawgy said:
Yes, he has met his obligations

I sold to a scammer and he said he didn't receive it, i gave paypal the tracking number which proved it was sent to the correct area and i won, but now he made an appeal that
"xxx has appealed case #PP-001-687-152-235 and asked us to
decide the outcome because they said the item they received doesn't match
your original description."

It is strange that they let him appeal again cause that should clearly tell paypal that the buyer is full of crap cause now he admits that he has been lying about the previous dispute...

toml3030 · Dec 11, 2014

blackhatbro said:
I sold to a scammer and he said he didn't receive it, i gave paypal the tracking number which proved it was sent to the correct area and i won, but now he made an appeal that
"xxx has appealed case #PP-001-687-152-235 and asked us to
decide the outcome because they said the item they received doesn't match
your original description."

It is strange that they let him appeal again cause that should clearly tell paypal that the buyer is full of crap cause now he admits that he has been lying about the previous dispute...

I thought once you lose a dispute, you are not allowed to open another one on the same transaction

sumer720 · Dec 11, 2014

If you're the buyer you shouldn't have a hard time winning this dispute.. If there is no tracking number, or a tracking number if no information that's all you need to win the dispute.

howard_hughes · Dec 11, 2014

If it was a physical item and no shipping was done,you'll almost certainly win the dispute

HoNeYBiRD · Dec 11, 2014

toml3030 said:
I thought once you lose a dispute, you are not allowed to open another one on the same transaction

there are exceptions:

Code:

http://www.authenticforum.com/rules-suggestions-helpful-reference-threads/216009-can-buyer-file-dispute-twice-same-paypal-transaction.html#post2282420

blackhatbro · Dec 11, 2014

HoNeYBiRD said:

there are exceptions:

Code:

http://www.authenticforum.com/rules-suggestions-helpful-reference-threads/216009-can-buyer-file-dispute-twice-same-paypal-transaction.html#post2282420

What should i tell paypal to win this appeal? he is basically saying that he lied about first dispute

sssteve · Dec 11, 2014

Just go along with Paypal, and do you best to prove your point.

The buyer usually wins, so play their game and do not give in, always phone Paypal and get them to help you.

blackhatbro · Dec 11, 2014

sssteve said:
Just go along with Paypal, and do you best to prove your point.

The buyer usually wins, so play their game and do not give in, always phone Paypal and get them to help you.

I thought if the seller has a tracking which shows the item was delivered to the correct area, they would usually win

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