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paypal asked me for a call

Discussion in 'Business & Tax Advice' started by javadth, Aug 16, 2016.

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  1. javadth

    javadth Junior Member

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    hi my paypal is for Indonesia but there is 2 month i am in Germany and checking my paypal from germany

    yesterday i tried to sent money and i could after that i tried another but i couldn't i asked paypal support and they told i should call them

    any body had same experience ?

    what they ask and what should i answer ?
     
  2. Slevin

    Slevin Registered Member

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    Maybe your paypal suspended for login with german ip.
     
  3. Sebastian Rooks

    Sebastian Rooks Registered Member

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    That happened to me once when I was travelling. They wanted to know that I was me and that I was the one ordering the things that were being ordered.
    It was short and friendly, not the worst call I ever had to make.

    Unless of course, you're not actually you. Then I'm sure it gets more complicated.
     
  4. Conor

    Conor Elite Member

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    They'll probably just ask security type questions, what's your address, ID number, etc. I'd just do the call and get it over and done with.
     
  5. haydee.faye

    haydee.faye Newbie

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    Yeah it's a normal procedure. Because your location has changed they just want to confirm it's really you. Just call them and am sure you'll solve the issue fast. :)
     
  6. jimbobo2779

    jimbobo2779 Jr. VIP Jr. VIP

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    Yep, had to call Paypal a few times for different issues. Compared to calling my bank it was a generally pleasant experience every time.
     
  7. Trish26

    Trish26 Regular Member

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    They ask you to call, for them to verify and would probably ask your personal information. just in case they may also ask you to send them supporting documents that will prove it was really you the owner of the paypal account. most probably government id's and proof of billing address is what they needed.
     
  8. MuayThai

    MuayThai Jr. VIP Jr. VIP

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    In short, there is nothing to be afraid of, if everything was legal.
     
  9. nathanwebsolution

    nathanwebsolution Jr. VIP Jr. VIP

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    If you change your country then you should confirm them that you are going to access your paypal from different country, they did for your safety,
     
  10. javadth

    javadth Junior Member

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    thanks everybody


    can i call them by skype ?
     
  11. srb888

    srb888 Elite Member

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    Beware, they have a scam on mind! lol :D:D

    JK

    Call them (on a LL/mobile if it is possible) and explain to them what they want to listen. They will check the phone number you called from and confirm that it is authentic and you are really in Germany imo.
     
  12. javadth

    javadth Junior Member

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    problem is this i am in motel and i just have skype
     
  13. srb888

    srb888 Elite Member

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    Call them from the motel's line (if it can connect overseas) and tell them about it. Ask them if you can continue to call from Skype if they want to talk further.... If you cannot connect thru motel line, then skype and say so (that you tried the motel line unsuccessfully)... this alone might help them trust you're OK! :)
    They might ask you to upload your motel bill... or your passport visa page. If they do, then (partly) hide the numbers on the visa and also some (parts) of your most important details.

    Btw, how do you communicate with your home based guys apart from using skype or internet? How do you use internet?

    Do you phone (call) using coin-box public phones?
     
    Last edited: Aug 17, 2016
  14. Michelle Hudson

    Michelle Hudson BANNED BANNED

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    I think so too
     
  15. javadth

    javadth Junior Member

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    i called paypal by skype and they just asked my last 4 number of my card number and fix it