Namecheap Suspended My Hosting Due To Overusing Limits of Shared Resources

Hello,

We are writing from the Namecheap Legal and Abuse team.

It has come to our attention that the account with the username 'techtmho' is overusing limits of shared resources, affecting the server performance and other accounts hosted thereon. We would like to mention that all the limits set for shared hosting accounts are burstable in order to let every account handle load spikes, however, those spikes must not be persistent not to cause the impact on all accounts of the shared server.

As a reminder, in order to obtain additional information about the limits, please refer to Paragraph 10, "Additional Acceptable Use Policy for Virtual accounts", of our AUP at http://www.namecheap.com/legal/hosting/aup.aspx

The following resource limits have been exceeded:

- CPU Usage
- Memory Usage

According to the investigation performed by the representatives of our technical team, the following websites are consuming too many resources which results in poor server performance.

My daily traffic is 400 per day. I have no idea how did this happen. I can not even login to cpanel to check the issue. How can this be resolved. Please help me it was my main site

With 400 daily visitors you can safely move to a VPS, then you will be able to control the resources you use.

I would also recommend moving to your own non-"shared" VPS as well, where you get your own server CPU/Memory.

This is a problem with shared site hosting. You're using the same server as thousands of other sites. As soon as you hit a threshold from whichever host, they kick you off because you use too much.

well just listen to them, tell them to give you the data and move to a VPS, depending on the website size, content, and especially if you use elementor and wordpress, with 400 visitors daily you are definitely too heavy for shared hosting

Its sad to see shared hosting providers are flagging accounts so quick where they do claim unlimited resources with big slogans on their website pages, and many users have no idea how much limited resources they actually do allow on those accounts, your best will be to either move to some other shared hosting provider that can allow the resources your website is using as with 400 visitors it cant really be much, or simply move to a cloud/VPS or a fully dedicated server, but it will come with more costs as you might have to also buy server management if you are not familiar with it and also buy a control panel like cPanel etc.

same here

With 400 visitors you don't need VPS. You can just use godaddy hosting. If you don't have backup of your web contact Namecheap suport for access to CPanel so you can download your files and just move to new hosting service.
In New hosting you can consider use free cloudflare which can help with overloading your shared hosting.

it's not about how many visitor you have
I I think you are running auto blog and the script consume lots of CPU to work

Hi,

As a Hosting Provider, we can say that is correct. Namecheap can do that and others.

You can't abuse of Hosting resources like RAM, CPU you are in Shared Environment
where everything you do can affect other customers. It is recommended that you upgrade to a higher plan or at best switch to a virtual server (vps).


You have to realise that shared hosting has its limits of use. And if you don't respect them, this will happen with many shared hosting systems.

Recommendation: Upgrade your tariff or switch to a server.

Alexhost

Contact them using the live support feature and I’m sure they will give you more information and help your website come back up.

Good to know so best is to avoid their hosting

That is a typical email from any shared hosting provider.

You don't need a VPS. You need to ask namecheap what are causing the high resources and fix it because it is also affecting your website, that could be down to "resources limit reached" error.