Ella Goldstein
Newbie
- Feb 15, 2020
- 2
- 0
**PLEASE SEE BELOW** (enough said)
Department: Domains Support
Full Name: Ella Wayne
Email: [email protected]
Your Question: Hello, I am hoping you can help me I am really frustrated
Operator: Vlad Koretskiy
01:50 Your Question: Hello, I am hoping you can help me I am really frustrated
01:50 Please wait and one of our operators will be with you shortly.
01:50 You are now chatting with Vlad Koretskiy (Domain CS) - Domains Support
01:51 Vlad Koretskiy: Hello Ella! Thank you for contacting our Live Chat Support!
01:51 Vlad Koretskiy: How may I help you today?
01:51 Ella Wayne: I purchased a domain and have not received it
01:51 Ella Wayne: I have sent several emails and no resolution just apologies and promises it would be resolved
01:51 Ella Wayne: Nothing has happened
01:52 Ella Wayne: I purschaed the domain hotshots.id yesterday
01:52 Ella Wayne: purschased*
01:52 Ella Wayne: It was paid by Paypal
01:52 Ella Wayne: Nothing appears on my dashboard
01:53 Ella Wayne: What happened?
01:53 Ella Wayne: This is ridiculous
01:53 Vlad Koretskiy: Would you please provide me with: 1) your Namecheap username and 2) your Support PIN? You can find your Support PIN at https://u10942960.ct.sendgrid.net/ls/click?upn=weJnGaxuvEB3idx9zQKUnVS18VIwIa9SN4qJwkZ9u5fdE6hbK0qjSHUIetx4yQApz9nxV9Yi3Qh7zurUAFnsBg-3D-3DIwGp_rIB2styvzDkmcMcHqI88DMPabjur1Mf56bqJjDVLCy7pkTzXSsBx4GEPLZ77kK0hU0F72gy3oEWSYCw92BNthjcNTQJ3cxijv6JtNowagTCnAVTM8T6Kq1WKuOyKgQiCikb6NdOjx2FmhVoQKRKjm7lcgEwMMmf2l4UJ-2FXpx8vHuBceqm9ShxV5S1Kpp86mAUMeavZd0Z6-2BQS5RGaxo0HkLf2jVzS75dZaaNfEjW-2BwLP6UlwsjQTd9xXqNckkuuJ
01:53 Vlad Koretskiy: I will check the issue.
01:53 Ella Wayne: wayne75
01:53 Ella Wayne: ewayne75
01:54 Ella Wayne: 1671
01:54 Vlad Koretskiy: Thank you for the details provided! Your account ownership has been successfully verified.
01:55 Ella Wayne: Thank you
01:55 Vlad Koretskiy: I am checking the issue, please.
01:55 Ella Wayne: PLEASE help me\
01:56 Ella Wayne: I am in trouble with my work because of this
01:57 Ella Wayne: I was hired to secure the domain and now 24 hours later I cannot explain why I cannot provide the details
01:57 Ella Wayne: I tried to purchase from another source and now it is not available
01:57 Ella Wayne: You have really put me in a terrible position
01:57 Vlad Koretskiy: I totally understand your point of view.
01:58 Ella Wayne: I appreciate your understanding
01:58 Ella Wayne: I just don't understand why your company cannot help me
01:59 Vlad Koretskiy: The point is that if we were able to add this domain name to your Namecheap account, we would perform it at once.
01:59 Ella Wayne: But I purchased it
01:59 Ella Wayne: ???
01:59 Ella Wayne: What is the problem?
01:59 Vlad Koretskiy: The thing is that we have an issue in our system.
01:59 Ella Wayne: That doesn't help me
01:59 Ella Wayne: Sorry
01:59 Vlad Koretskiy: We cannot add this domain name to your Namecheap account due to bug on our side.
02:00 Ella Wayne: I understand it is not because of you but I am really frustarted
02:00 Ella Wayne: So release the domain
02:00 Ella Wayne: I will buy it elsewherwe
02:00 Ella Wayne: elsewhere*
02:01 Ella Wayne: I am going to lose my job because if this
02:01 Ella Wayne: Just release the domain please
02:01 Ella Wayne: and refund the purchase
02:02 Vlad Koretskiy: I will be glad to cancel it for you so that you can register it with another company, but I cannot perform it due to system glitch as well.
02:02 Ella Wayne: I am speechless
02:02 Ella Wayne: What am I supposed to do?
02:02 Vlad Koretskiy: I know that it is quire frustrating, but it is indeed necessary to wait until our Technical team add this domain name to your account.
02:02 Vlad Koretskiy: I know that it is quite* frustrating, but it is indeed necessary to wait until our Technical team add this domain name to your account.
02:03 Ella Wayne: But I have waited 24 hours for this
02:03 Ella Wayne: How long do I need to wait
02:03 Ella Wayne: If I purchased from any other company I would have access immediately\
02:03 Ella Wayne: What am i supposed to do here?
02:04 Ella Wayne: My boss has a hug meeting on Sunday and i cannot provide the DNS info nothing
02:04 Ella Wayne: \It is really not fair
02:05 Vlad Koretskiy: I am checking, please.
02:05 Ella Wayne: I am begging you PLEASE RELEASE THE DOMAIN NAME AT LEAST
02:05 Ella Wayne: You cannot take money hold the domain and tell me to wait
02:05 Ella Wayne: This i unacceptable
02:05 Ella Wayne: is*
02:06 Ella Wayne: I have been very patient and dealing with this stress all day
02:06 Ella Wayne: Now I am into my weekend and about to lose my biggest opportunity and reputation because of your company
02:07 Ella Wayne: PLEASE SIMPLY RELEASE THE DOMAIN NAME
02:07 Ella Wayne: I will deal withn PayPal on the dispute
02:07 Ella Wayne: You cannot take my money and the domain name and tell me to wait it will be OK
02:08 Vlad Koretskiy: Ella, I totally agree with you and understand that such a situation is indeed very frustrating.
02:08 Ella Wayne: Again I completely understand you have nothing to do with this and I am sorry I am just worried and nervouse
02:08 Ella Wayne: I need help
02:09 Vlad Koretskiy: So, let me explain.
02:09 Vlad Koretskiy: We've faced this bug when you've submitted an order.
02:09 Ella Wayne: OK
02:10 Vlad Koretskiy: We cannot nor add it to your Namecheap account, nor release for registration.
02:10 Ella Wayne: Wow
02:10 Vlad Koretskiy: The issue of it is the same glitch on our side.
02:10 Ella Wayne: OK so what am I supposed to do?
02:10 Ella Wayne: I will post this on Reddit
02:11 Vlad Koretskiy: Yet, please rest assured that your charged money won't disappear.
02:11 Ella Wayne: Hopefully people Will beware and not have to deal with my situation
02:11 Ella Wayne: I don't care about the money
02:11 Vlad Koretskiy: We will add this domain name to your Namecheap account as soon as possible.
02:11 Ella Wayne: That does not help me
02:11 Ella Wayne: Unfortuntaely
02:12 Ella Wayne: I will be fired
02:12 Ella Wayne:
02:12 Ella Wayne: I have given you a day to help me and nothing
02:13 Ella Wayne: My bosses don't care it was a "glitch" I am being blamed
02:13 Vlad Koretskiy: If I was able to help you in any way, I would gladly do that.
02:13 Ella Wayne: So I am trying to find a solutution
02:13 Ella Wayne: So, let me get this clear in writing please...
02:14 Ella Wayne: You took my money... You cannot release the domain name?
02:14 Ella Wayne: Is this correct?
02:14 Vlad Koretskiy: I am sorry that you got into such a situation.
02:14 Vlad Koretskiy: You have been charged and the domain name has been registered.
02:15 Ella Wayne: registered to who?
02:15 Vlad Koretskiy: Yet, it cannot be added nor deleted due to system glitch.
02:15 Vlad Koretskiy: We will add it to your Namecheap account as soon as possible.
02:15 Ella Wayne: When searching who is this is the result: Registrar DataWe will display stored WHOIS data for up to 30 days.
WHOIS data currently unavailable.
02:16 Ella Wayne: Sorry to bother you
02:16 Vlad Koretskiy: It has been registered by you.
02:16 Ella Wayne: Please tell your supervisors I will spread this on Reddit and social media
02:16 Vlad Koretskiy: You can check how its contact information looks like at https://u10942960.ct.sendgrid.net/ls/click?upn=weJnGaxuvEB3idx9zQKUnTv4iTRZuMEP9lhOW9E2EIF11tuTFbO8VtBIW-2BX6P0dVJhdMW5masT8XoWNaGd2Mh5ZWeK2Vussb53RcewpHtqY-3D2_3e_rIB2styvzDkmcMcHqI88DMPabjur1Mf56bqJjDVLCy7pkTzXSsBx4GEPLZ77kK0hU0F72gy3oEWSYCw92BNthmjAsGJvPaySlIPBzZn9rNfSaGCC68xO58Ce2i-2FrOMhmG1BKOL7E-2BPgKRaj62t14IrYDro7PgPatp9nDMIhRqxR-2BtbjV54n2PBC8R0fheuwJgFHJPC82ID9EPr66tHflmCOjWDAkxKX2oBnsAiT0q-2BgiKRb1szJoK522djqhGlf4
02:16 Vlad Koretskiy: I am contacting him and passing your information, please.
02:17 Ella Wayne: I doubt if they care but I promise I will do my best to let as many people see what has happened as possiblwe
02:17 Ella Wayne: I waited 24 hours I am not over-reacting
02:17 Ella Wayne: This is simply unacceptable and no one should ever buy a domain from you guys
02:18 Ella Wayne: I assure you I will find many people to spread this
02:18 Ella Wayne: If you would release the domain name I would go away but you have left me no choice
02:18 Vlad Koretskiy: I want to assure you that such a case is an exception one.
02:18 Ella Wayne: I do not believe you
02:19 Ella Wayne: Sorry
02:19 Ella Wayne: Have a nice day
02:19 Vlad Koretskiy: We always try to improve our system and fix the glitch(es) if any as soon as possible.
02:19 Ella Wayne: I appreciate your help
02:19 Ella Wayne: This transcript is all I needed
02:19 Vlad Koretskiy: Just a moment, please.
02:19 Ella Wayne: Thank you
02:19 Vlad Koretskiy: If you want to send a chat transcript to the email you've entered the chat with, please use the "Email" button at the top of the page.
02:19 Ella Wayne: Already did thank you
02:20 Ella Wayne: Have a nice day
02:20 Ella Wayne: I am sorry you have to work for this company
02:20 Ella Wayne: It must be frustrating fro you too
Ella Goldstein
Newbie
- Feb 15, 2020
- 2
- 0
**SEE BELOW (enough said) / Judge for yourselves**
Department: Domains Support
Full Name: Ella Wayne
Email: [email protected]
Your Question: Hello, I am hoping you can help me I am really frustrated
Operator: Vlad Koretskiy
01:50 Your Question: Hello, I am hoping you can help me I am really frustrated
01:50 Please wait and one of our operators will be with you shortly.
01:50 You are now chatting with Vlad Koretskiy (Domain CS) - Domains Support
01:51 Vlad Koretskiy: Hello Ella! Thank you for contacting our Live Chat Support!
01:51 Vlad Koretskiy: How may I help you today?
01:51 Ella Wayne: I purchased a domain and have not received it
01:51 Ella Wayne: I have sent several emails and no resolution just apologies and promises it would be resolved
01:51 Ella Wayne: Nothing has happened
01:52 Ella Wayne: I purschaed the domain hotshots.id yesterday
01:52 Ella Wayne: purschased*
01:52 Ella Wayne: It was paid by Paypal
01:52 Ella Wayne: Nothing appears on my dashboard
01:53 Ella Wayne: What happened?
01:53 Ella Wayne: This is ridiculous
01:53 Vlad Koretskiy: Would you please provide me with: 1) your Namecheap username and 2) your Support PIN? You can find your Support PIN at https://u10942960.ct.sendgrid.net/ls/click?upn=weJnGaxuvEB3idx9zQKUnVS18VIwIa9SN4qJwkZ9u5fdE6hbK0qjSHUIetx4yQApz9nxV9Yi3Qh7zurUAFnsBg-3D-3DIwGp_rIB2styvzDkmcMcHqI88DMPabjur1Mf56bqJjDVLCy7pkTzXSsBx4GEPLZ77kK0hU0F72gy3oEWSYCw92BNthjcNTQJ3cxijv6JtNowagTCnAVTM8T6Kq1WKuOyKgQiCikb6NdOjx2FmhVoQKRKjm7lcgEwMMmf2l4UJ-2FXpx8vHuBceqm9ShxV5S1Kpp86mAUMeavZd0Z6-2BQS5RGaxo0HkLf2jVzS75dZaaNfEjW-2BwLP6UlwsjQTd9xXqNckkuuJ
01:53 Vlad Koretskiy: I will check the issue.
01:53 Ella Wayne: wayne75
01:53 Ella Wayne: ewayne75
01:54 Ella Wayne: 1671
01:54 Vlad Koretskiy: Thank you for the details provided! Your account ownership has been successfully verified.
01:55 Ella Wayne: Thank you
01:55 Vlad Koretskiy: I am checking the issue, please.
01:55 Ella Wayne: PLEASE help me\
01:56 Ella Wayne: I am in trouble with my work because of this
01:57 Ella Wayne: I was hired to secure the domain and now 24 hours later I cannot explain why I cannot provide the details
01:57 Ella Wayne: I tried to purchase from another source and now it is not available
01:57 Ella Wayne: You have really put me in a terrible position
01:57 Vlad Koretskiy: I totally understand your point of view.
01:58 Ella Wayne: I appreciate your understanding
01:58 Ella Wayne: I just don't understand why your company cannot help me
01:59 Vlad Koretskiy: The point is that if we were able to add this domain name to your Namecheap account, we would perform it at once.
01:59 Ella Wayne: But I purchased it
01:59 Ella Wayne: ???
01:59 Ella Wayne: What is the problem?
01:59 Vlad Koretskiy: The thing is that we have an issue in our system.
01:59 Ella Wayne: That doesn't help me
01:59 Ella Wayne: Sorry
01:59 Vlad Koretskiy: We cannot add this domain name to your Namecheap account due to bug on our side.
02:00 Ella Wayne: I understand it is not because of you but I am really frustarted
02:00 Ella Wayne: So release the domain
02:00 Ella Wayne: I will buy it elsewherwe
02:00 Ella Wayne: elsewhere*
02:01 Ella Wayne: I am going to lose my job because if this
02:01 Ella Wayne: Just release the domain please
02:01 Ella Wayne: and refund the purchase
02:02 Vlad Koretskiy: I will be glad to cancel it for you so that you can register it with another company, but I cannot perform it due to system glitch as well.
02:02 Ella Wayne: I am speechless
02:02 Ella Wayne: What am I supposed to do?
02:02 Vlad Koretskiy: I know that it is quire frustrating, but it is indeed necessary to wait until our Technical team add this domain name to your account.
02:02 Vlad Koretskiy: I know that it is quite* frustrating, but it is indeed necessary to wait until our Technical team add this domain name to your account.
02:03 Ella Wayne: But I have waited 24 hours for this
02:03 Ella Wayne: How long do I need to wait
02:03 Ella Wayne: If I purchased from any other company I would have access immediately\
02:03 Ella Wayne: What am i supposed to do here?
02:04 Ella Wayne: My boss has a hug meeting on Sunday and i cannot provide the DNS info nothing
02:04 Ella Wayne: \It is really not fair
02:05 Vlad Koretskiy: I am checking, please.
02:05 Ella Wayne: I am begging you PLEASE RELEASE THE DOMAIN NAME AT LEAST
02:05 Ella Wayne: You cannot take money hold the domain and tell me to wait
02:05 Ella Wayne: This i unacceptable
02:05 Ella Wayne: is*
02:06 Ella Wayne: I have been very patient and dealing with this stress all day
02:06 Ella Wayne: Now I am into my weekend and about to lose my biggest opportunity and reputation because of your company
02:07 Ella Wayne: PLEASE SIMPLY RELEASE THE DOMAIN NAME
02:07 Ella Wayne: I will deal withn PayPal on the dispute
02:07 Ella Wayne: You cannot take my money and the domain name and tell me to wait it will be OK
02:08 Vlad Koretskiy: Ella, I totally agree with you and understand that such a situation is indeed very frustrating.
02:08 Ella Wayne: Again I completely understand you have nothing to do with this and I am sorry I am just worried and nervouse
02:08 Ella Wayne: I need help
02:09 Vlad Koretskiy: So, let me explain.
02:09 Vlad Koretskiy: We've faced this bug when you've submitted an order.
02:09 Ella Wayne: OK
02:10 Vlad Koretskiy: We cannot nor add it to your Namecheap account, nor release for registration.
02:10 Ella Wayne: Wow
02:10 Vlad Koretskiy: The issue of it is the same glitch on our side.
02:10 Ella Wayne: OK so what am I supposed to do?
02:10 Ella Wayne: I will post this on Reddit
02:11 Vlad Koretskiy: Yet, please rest assured that your charged money won't disappear.
02:11 Ella Wayne: Hopefully people Will beware and not have to deal with my situation
02:11 Ella Wayne: I don't care about the money
02:11 Vlad Koretskiy: We will add this domain name to your Namecheap account as soon as possible.
02:11 Ella Wayne: That does not help me
02:11 Ella Wayne: Unfortuntaely
02:12 Ella Wayne: I will be fired
02:12 Ella Wayne:
02:12 Ella Wayne: I have given you a day to help me and nothing
02:13 Ella Wayne: My bosses don't care it was a "glitch" I am being blamed
02:13 Vlad Koretskiy: If I was able to help you in any way, I would gladly do that.
02:13 Ella Wayne: So I am trying to find a solutution
02:13 Ella Wayne: So, let me get this clear in writing please...
02:14 Ella Wayne: You took my money... You cannot release the domain name?
02:14 Ella Wayne: Is this correct?
02:14 Vlad Koretskiy: I am sorry that you got into such a situation.
02:14 Vlad Koretskiy: You have been charged and the domain name has been registered.
02:15 Ella Wayne: registered to who?
02:15 Vlad Koretskiy: Yet, it cannot be added nor deleted due to system glitch.
02:15 Vlad Koretskiy: We will add it to your Namecheap account as soon as possible.
02:15 Ella Wayne: When searching who is this is the result: Registrar DataWe will display stored WHOIS data for up to 30 days.
WHOIS data currently unavailable.
02:16 Ella Wayne: Sorry to bother you
02:16 Vlad Koretskiy: It has been registered by you.
02:16 Ella Wayne: Please tell your supervisors I will spread this on Reddit and social media
02:16 Vlad Koretskiy: You can check how its contact information looks like at https://u10942960.ct.sendgrid.net/ls/click?upn=weJnGaxuvEB3idx9zQKUnTv4iTRZuMEP9lhOW9E2EIF11tuTFbO8VtBIW-2BX6P0dVJhdMW5masT8XoWNaGd2Mh5ZWeK2Vussb53RcewpHtqY-3D2_3e_rIB2styvzDkmcMcHqI88DMPabjur1Mf56bqJjDVLCy7pkTzXSsBx4GEPLZ77kK0hU0F72gy3oEWSYCw92BNthmjAsGJvPaySlIPBzZn9rNfSaGCC68xO58Ce2i-2FrOMhmG1BKOL7E-2BPgKRaj62t14IrYDro7PgPatp9nDMIhRqxR-2BtbjV54n2PBC8R0fheuwJgFHJPC82ID9EPr66tHflmCOjWDAkxKX2oBnsAiT0q-2BgiKRb1szJoK522djqhGlf4
02:16 Vlad Koretskiy: I am contacting him and passing your information, please.
02:17 Ella Wayne: I doubt if they care but I promise I will do my best to let as many people see what has happened as possiblwe
02:17 Ella Wayne: I waited 24 hours I am not over-reacting
02:17 Ella Wayne: This is simply unacceptable and no one should ever buy a domain from you guys
02:18 Ella Wayne: I assure you I will find many people to spread this
02:18 Ella Wayne: If you would release the domain name I would go away but you have left me no choice
02:18 Vlad Koretskiy: I want to assure you that such a case is an exception one.
02:18 Ella Wayne: I do not believe you
02:19 Ella Wayne: Sorry
02:19 Ella Wayne: Have a nice day
02:19 Vlad Koretskiy: We always try to improve our system and fix the glitch(es) if any as soon as possible.
02:19 Ella Wayne: I appreciate your help
02:19 Ella Wayne: This transcript is all I needed
02:19 Vlad Koretskiy: Just a moment, please.
02:19 Ella Wayne: Thank you
02:19 Vlad Koretskiy: If you want to send a chat transcript to the email you've entered the chat with, please use the "Email" button at the top of the page.
02:19 Ella Wayne: Already did thank you
02:20 Ella Wayne: Have a nice day
02:20 Ella Wayne: I am sorry you have to work for this company
02:20 Ella Wayne: It must be frustrating fro you too
Department: Domains Support
Full Name: Ella Wayne
Email: [email protected]
Your Question: Hello, I am hoping you can help me I am really frustrated
Operator: Vlad Koretskiy
01:50 Your Question: Hello, I am hoping you can help me I am really frustrated
01:50 Please wait and one of our operators will be with you shortly.
01:50 You are now chatting with Vlad Koretskiy (Domain CS) - Domains Support
01:51 Vlad Koretskiy: Hello Ella! Thank you for contacting our Live Chat Support!
01:51 Vlad Koretskiy: How may I help you today?
01:51 Ella Wayne: I purchased a domain and have not received it
01:51 Ella Wayne: I have sent several emails and no resolution just apologies and promises it would be resolved
01:51 Ella Wayne: Nothing has happened
01:52 Ella Wayne: I purschaed the domain hotshots.id yesterday
01:52 Ella Wayne: purschased*
01:52 Ella Wayne: It was paid by Paypal
01:52 Ella Wayne: Nothing appears on my dashboard
01:53 Ella Wayne: What happened?
01:53 Ella Wayne: This is ridiculous
01:53 Vlad Koretskiy: Would you please provide me with: 1) your Namecheap username and 2) your Support PIN? You can find your Support PIN at https://u10942960.ct.sendgrid.net/ls/click?upn=weJnGaxuvEB3idx9zQKUnVS18VIwIa9SN4qJwkZ9u5fdE6hbK0qjSHUIetx4yQApz9nxV9Yi3Qh7zurUAFnsBg-3D-3DIwGp_rIB2styvzDkmcMcHqI88DMPabjur1Mf56bqJjDVLCy7pkTzXSsBx4GEPLZ77kK0hU0F72gy3oEWSYCw92BNthjcNTQJ3cxijv6JtNowagTCnAVTM8T6Kq1WKuOyKgQiCikb6NdOjx2FmhVoQKRKjm7lcgEwMMmf2l4UJ-2FXpx8vHuBceqm9ShxV5S1Kpp86mAUMeavZd0Z6-2BQS5RGaxo0HkLf2jVzS75dZaaNfEjW-2BwLP6UlwsjQTd9xXqNckkuuJ
01:53 Vlad Koretskiy: I will check the issue.
01:53 Ella Wayne: wayne75
01:53 Ella Wayne: ewayne75
01:54 Ella Wayne: 1671
01:54 Vlad Koretskiy: Thank you for the details provided! Your account ownership has been successfully verified.
01:55 Ella Wayne: Thank you
01:55 Vlad Koretskiy: I am checking the issue, please.
01:55 Ella Wayne: PLEASE help me\
01:56 Ella Wayne: I am in trouble with my work because of this
01:57 Ella Wayne: I was hired to secure the domain and now 24 hours later I cannot explain why I cannot provide the details
01:57 Ella Wayne: I tried to purchase from another source and now it is not available
01:57 Ella Wayne: You have really put me in a terrible position
01:57 Vlad Koretskiy: I totally understand your point of view.
01:58 Ella Wayne: I appreciate your understanding
01:58 Ella Wayne: I just don't understand why your company cannot help me
01:59 Vlad Koretskiy: The point is that if we were able to add this domain name to your Namecheap account, we would perform it at once.
01:59 Ella Wayne: But I purchased it
01:59 Ella Wayne: ???
01:59 Ella Wayne: What is the problem?
01:59 Vlad Koretskiy: The thing is that we have an issue in our system.
01:59 Ella Wayne: That doesn't help me
01:59 Ella Wayne: Sorry
01:59 Vlad Koretskiy: We cannot add this domain name to your Namecheap account due to bug on our side.
02:00 Ella Wayne: I understand it is not because of you but I am really frustarted
02:00 Ella Wayne: So release the domain
02:00 Ella Wayne: I will buy it elsewherwe
02:00 Ella Wayne: elsewhere*
02:01 Ella Wayne: I am going to lose my job because if this
02:01 Ella Wayne: Just release the domain please
02:01 Ella Wayne: and refund the purchase
02:02 Vlad Koretskiy: I will be glad to cancel it for you so that you can register it with another company, but I cannot perform it due to system glitch as well.
02:02 Ella Wayne: I am speechless
02:02 Ella Wayne: What am I supposed to do?
02:02 Vlad Koretskiy: I know that it is quire frustrating, but it is indeed necessary to wait until our Technical team add this domain name to your account.
02:02 Vlad Koretskiy: I know that it is quite* frustrating, but it is indeed necessary to wait until our Technical team add this domain name to your account.
02:03 Ella Wayne: But I have waited 24 hours for this
02:03 Ella Wayne: How long do I need to wait
02:03 Ella Wayne: If I purchased from any other company I would have access immediately\
02:03 Ella Wayne: What am i supposed to do here?
02:04 Ella Wayne: My boss has a hug meeting on Sunday and i cannot provide the DNS info nothing
02:04 Ella Wayne: \It is really not fair
02:05 Vlad Koretskiy: I am checking, please.
02:05 Ella Wayne: I am begging you PLEASE RELEASE THE DOMAIN NAME AT LEAST
02:05 Ella Wayne: You cannot take money hold the domain and tell me to wait
02:05 Ella Wayne: This i unacceptable
02:05 Ella Wayne: is*
02:06 Ella Wayne: I have been very patient and dealing with this stress all day
02:06 Ella Wayne: Now I am into my weekend and about to lose my biggest opportunity and reputation because of your company
02:07 Ella Wayne: PLEASE SIMPLY RELEASE THE DOMAIN NAME
02:07 Ella Wayne: I will deal withn PayPal on the dispute
02:07 Ella Wayne: You cannot take my money and the domain name and tell me to wait it will be OK
02:08 Vlad Koretskiy: Ella, I totally agree with you and understand that such a situation is indeed very frustrating.
02:08 Ella Wayne: Again I completely understand you have nothing to do with this and I am sorry I am just worried and nervouse
02:08 Ella Wayne: I need help
02:09 Vlad Koretskiy: So, let me explain.
02:09 Vlad Koretskiy: We've faced this bug when you've submitted an order.
02:09 Ella Wayne: OK
02:10 Vlad Koretskiy: We cannot nor add it to your Namecheap account, nor release for registration.
02:10 Ella Wayne: Wow
02:10 Vlad Koretskiy: The issue of it is the same glitch on our side.
02:10 Ella Wayne: OK so what am I supposed to do?
02:10 Ella Wayne: I will post this on Reddit
02:11 Vlad Koretskiy: Yet, please rest assured that your charged money won't disappear.
02:11 Ella Wayne: Hopefully people Will beware and not have to deal with my situation
02:11 Ella Wayne: I don't care about the money
02:11 Vlad Koretskiy: We will add this domain name to your Namecheap account as soon as possible.
02:11 Ella Wayne: That does not help me
02:11 Ella Wayne: Unfortuntaely
02:12 Ella Wayne: I will be fired
02:12 Ella Wayne:
02:12 Ella Wayne: I have given you a day to help me and nothing
02:13 Ella Wayne: My bosses don't care it was a "glitch" I am being blamed
02:13 Vlad Koretskiy: If I was able to help you in any way, I would gladly do that.
02:13 Ella Wayne: So I am trying to find a solutution
02:13 Ella Wayne: So, let me get this clear in writing please...
02:14 Ella Wayne: You took my money... You cannot release the domain name?
02:14 Ella Wayne: Is this correct?
02:14 Vlad Koretskiy: I am sorry that you got into such a situation.
02:14 Vlad Koretskiy: You have been charged and the domain name has been registered.
02:15 Ella Wayne: registered to who?
02:15 Vlad Koretskiy: Yet, it cannot be added nor deleted due to system glitch.
02:15 Vlad Koretskiy: We will add it to your Namecheap account as soon as possible.
02:15 Ella Wayne: When searching who is this is the result: Registrar DataWe will display stored WHOIS data for up to 30 days.
WHOIS data currently unavailable.
02:16 Ella Wayne: Sorry to bother you
02:16 Vlad Koretskiy: It has been registered by you.
02:16 Ella Wayne: Please tell your supervisors I will spread this on Reddit and social media
02:16 Vlad Koretskiy: You can check how its contact information looks like at https://u10942960.ct.sendgrid.net/ls/click?upn=weJnGaxuvEB3idx9zQKUnTv4iTRZuMEP9lhOW9E2EIF11tuTFbO8VtBIW-2BX6P0dVJhdMW5masT8XoWNaGd2Mh5ZWeK2Vussb53RcewpHtqY-3D2_3e_rIB2styvzDkmcMcHqI88DMPabjur1Mf56bqJjDVLCy7pkTzXSsBx4GEPLZ77kK0hU0F72gy3oEWSYCw92BNthmjAsGJvPaySlIPBzZn9rNfSaGCC68xO58Ce2i-2FrOMhmG1BKOL7E-2BPgKRaj62t14IrYDro7PgPatp9nDMIhRqxR-2BtbjV54n2PBC8R0fheuwJgFHJPC82ID9EPr66tHflmCOjWDAkxKX2oBnsAiT0q-2BgiKRb1szJoK522djqhGlf4
02:16 Vlad Koretskiy: I am contacting him and passing your information, please.
02:17 Ella Wayne: I doubt if they care but I promise I will do my best to let as many people see what has happened as possiblwe
02:17 Ella Wayne: I waited 24 hours I am not over-reacting
02:17 Ella Wayne: This is simply unacceptable and no one should ever buy a domain from you guys
02:18 Ella Wayne: I assure you I will find many people to spread this
02:18 Ella Wayne: If you would release the domain name I would go away but you have left me no choice
02:18 Vlad Koretskiy: I want to assure you that such a case is an exception one.
02:18 Ella Wayne: I do not believe you
02:19 Ella Wayne: Sorry
02:19 Ella Wayne: Have a nice day
02:19 Vlad Koretskiy: We always try to improve our system and fix the glitch(es) if any as soon as possible.
02:19 Ella Wayne: I appreciate your help
02:19 Ella Wayne: This transcript is all I needed
02:19 Vlad Koretskiy: Just a moment, please.
02:19 Ella Wayne: Thank you
02:19 Vlad Koretskiy: If you want to send a chat transcript to the email you've entered the chat with, please use the "Email" button at the top of the page.
02:19 Ella Wayne: Already did thank you
02:20 Ella Wayne: Have a nice day
02:20 Ella Wayne: I am sorry you have to work for this company
02:20 Ella Wayne: It must be frustrating fro you too