Also if you are an ORM business... what is to stop you from attempting to take our customers if we use your platform? Again I don't mean to attack your integrity, however you are literally giving your competition your platform.
I would be happy to work with your platform and hope to very soon!
To be clear, I just want to have a plan in place in case (for example) you got hit by a car or something to that extreme. I would be an idiot to jump into this business without a backup plan. Hence my question to 1337 who seems to be finding success, and had something in place before working with your platform.
I had no intention of putting down you or your platform, I just like to do my due diligence before leaping into something unfamiliar.
I have no intention to hijack 1337WuLF's thread here, so I am just going to be brief.
I totally understand from your perspective and definitely not offended with your concerns. I would be asking the same questions if I were in your shoes. One thing that I learned over the past 18 months (since I started running my agency) is that you should never solely rely on 1 service, and should constantly offering more value to your clients.
For me is the same. ORM has become one of many services I offer, and often use it to approach new prospects. It unique and fresh to most people I talk to, they never knew about why reviews are so important (or didnt even know it exists at the first place). Most find my meetings very informative (and not just selling) and even educational. I then show exactly what my service (platform) does, and most will pay right on the spot - they just want to get started immediately.
Once the relationship is built, I will continue to upsell more of my other services such as email marketing, social media management and more, and eventually, what I am offering is not just ORM, but a full solution to anything web related for their business. We no longer talk or focus solely on ORM, SEO, PPC alone, but 'the contribution to their bottom line'. That's the difference between a ORM/SEO/PPC provider or an agency. We look at the big picture and ROI.
So in conclusion, do what you can 'NOW' and focus on whats happening 'NOW'. I am confident that my platform and service will continue to expand as planned.
As for your second question, I consider myself as a baker, and I believe business is no a zero sum game. I am not a fan of domination and believe there is enough pie for everyone - especially when we live in different cities and countries, so you aren't exactly my competition. There is absolutely no reason for me to take your clients when I can't even find enough time to handle mine

. Well, of course, if you are operating your business in where I live, then that's a different story.
Hope it helps!