Were you able to get out of the "Help Us Confirm You Own This Account" Verification Loop?

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bmanfacts

Jr. VIP
Jr. VIP
Jul 29, 2015
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Got caught in this Verification Loop?

You're not alone.

Many of us were hit in this new wave of Account Lockouts.

Instagram, for one reason or another, placed in an account recovery challenge which can leave you locked out of your account indefinitely by placing it in a recovery loop with the above prompt.

While this has gone on for months, this was my first time running into the problem.

Other tried & tested solutions weren't working, so I did some digging to see what I was missing.

I found important steps which weren't emphasized enough in the process which I will share below.

I shared these findings elsewhere prior to this post, so what I share below is mostly copy-paste of what I shared there.

Here’s what I did that worked & what I think is the new essential to get past this bug.

Step One [THE MOST IMPORTANT STEP]: Find the device you most frequently used to login to the locked account.

In many cases, this will be the device you created the account on.
In others, it will be a secondary device you may have forgotten about.

In my recovery, many of my accounts were not created by an Instagram app, but they were logged in to a device long enough to work as the originating device (or at least considered to be so)

I can’t emphasize this one enough.

If the device you are using doesn’t work for what follows, find any/all other device(s) you logged into the account from & attempt the following steps.

If you don’t do this, you will be redirected to the Instagram FAQ Help page on the given device. I was here for about 24 hours before introducing this one little tweak into my attempts.

I was quite surprised at which devices worked to recover the accounts, but the common thread was the same: the account’s time spent on a specific device &/or the earliest devices to frequently use the account.

If you get this, the rest is relatively straight forward.

If you don’t have access to the appropriate device, you will have to refer to another guide/method until IG cleans this up… Unfortunately.​

Step Two: Enter the Accounts Username.

Simple enough.
Step Three: Click on “Forgot Password”

iOS will have a more straight forward process of resetting your password
Android Users will have to exercise some patience through the extra steps.
Step Four: Enter your Username Again on the prompt.

[iOS] Make sure you toggle over to the username prompt as it sometimes defaults to the phone number.
[Android] This will be a standard one entry prompt so just enter your username.​

Step Five: Click “Need more Help?” below the "Next Prompt

[iOS] This will be directly below the blue “Next” button
[Android] This will typically show at the bottom of your screen.
Step Six: Choose your method of recovery.

[iOS] This process is straight forward if you are familiar with Email/PV. Just follow every prompt & change your password. You should have access to your account again. In the off chance you don’t, wait a few minutes. Delete the Instagram App, reinstall it, & attempt to login again with the new password. It should work now.​


[Android] This will begin a longer process. You will have to go through more prompts described below to close this out.​

In the following screen, you will need to enter the email used to create the account in the first prompt or a contact email if that’s not available in the prompt directly below.

Many of you, like myself, have several non-personal & non-brand pages so select “personal account without photos of me.” [Obviously select the option that is most appropriate for the accounts you are recovering.

Select “My account was hacked” in the next prompt as there’s no other option to account for advance password resets or account access.

Feel free to refer to the login loop in the next prompt to give them more details. I think the more of us that do complain & share this, the better our chances of them cleaning this up for those who can’t do this.​

Facebook will send you the following email:

Hi,
Thanks for contacting Instagram. To help you get back into your account, we’ll need the following information:

A brief description of the issue you’re experiencing, including the date you last had access to your account and how you lost access.

The email address or mobile phone number you used to sign up for your account.

The device you used to sign up for your account (example: iPhone, Android, iPad, computer). If you signed up on a computer or tablet, please also tell us which operating system you used (example: Windows, MacOS, Linux) when you signed up.

Any previous usernames you’ve had on the account you’re requesting support for​


Keep in mind that we won’t be able to help you until we receive this information. For help logging into your account, you can also visit the Help Center: [redacted link here]

From there, you will have to wait & do anything they ask.​
[FIN]

While I currently wait for my 3 android accounts, all of my iOS based accounts were recovered instantly.

From what I compiled on android, they’ll send you a link to restore your account & you should be able to get in once you reset your password

I have to attempt this process again on my android device since I did not proceed to reset the password once I arrived there [I got antsy lol]

If someone has more immediate success at that point than I, I’ll update this to reflect that if possible.

Last Thoughts & Potential Causes [Feel free to skip]:

By requiring us to access our accounts from an originating device (the one we spent the most time on, or the creation device), it could be an attempt to specifically target the account (buying/selling, trading, & Growing) market as many accounts trade ownership/device homes multiple times.

They already made it very difficult to create accounts without phone numbers. So it seems they’re taking the next steps forward finding success there.

This could be a move to cripple that market seeking to get a leg up on the platform, & further “encourage” users to buy ads to gain the reach they seek.

Some of this may be motivated by upcoming Elections to prevent another 2016 Twitter Nightmare from befalling the platform. I could imagine this passing completely by then.

But who knows.

Anyways.

What’s important now is that the originating device is the key to recover access to the account.

Go find that device! More reasons to keep it now.

Give this a like if this helped you!

Good luck
 
Hi brother i thank you for this amazing post, you gave some really nice insights there but can you please give a video on it? i have lost all my accs and i am still unable to login
 
Yeah been having huge issues with this, before I was easily able to get through the prompt, now I can't get single account to go through.

They just changed something regarding this old methods don't work anymore.

I have heard that using OPERA browser with built in VPN can bybass it, but I haven't had any success. Really hoping this hurdle is able to get passed through soon IG was going so smooth until this.
 
Hi brother i thank you for this amazing post, you gave some really nice insights there but can you please give a video on it? i have lost all my accs and i am still unable to login

Unfortunatey, no time for that at this moment. I leave that opportunity open for someone else to capitalize on.

Can you re explain from step 5?

Step 5 is simply clicking on "Need more help" I only describe where those buttons are for each selected device.
If someone has the time to make pictures of these processes, great opportunity to be helpful as we resolve this.

Yeah been having huge issues with this, before I was easily able to get through the prompt, now I can't get single account to go through.

They just changed something regarding this old methods don't work anymore.

I have heard that using OPERA browser with built in VPN can bybass it, but I haven't had any success. Really hoping this hurdle is able to get passed through soon IG was going so smooth until this.

I did the method I wrote in the OP after trying the Opera browser method. The Opera Browser method didn't work for me & many others as it was patched rather quickly for most. The process of elimination lead me to believe device origination was the key to solve this, & making it more important as we move forward.
 
Unfortunatey, no time for that at this moment. I leave that opportunity open for someone else to capitalize on.



Step 5 is simply clicking on "Need more help" I only describe where those buttons are for each selected device.
If someone has the time to make pictures of these processes, great opportunity to be helpful as we resolve this.



I did the method I wrote in the OP after trying the Opera browser method. The Opera Browser method didn't work for me & many others as it was patched rather quickly for most. The process of elimination lead me to believe device origination was the key to solve this, & making it more important as we move forward.
That's what I read too that everything originates from the most active device that was used with the account. So what is the solution? Saving Useragents and API that are tied into Jarvee?

And matching them back when this loop happens? I can see it being done with manual accounts no issue but automated?

This puts a huge stunt on automation. Accounts werent getting banned anymore, no mass PV or EV but now this which is even worse because PV you can have dedicated sims. But there is no simple fix around this.


I will start saving my useragents and API's and start seeing if that is a remedy for future accounts
 
Step 5 is simply clicking on "Need more help" I only describe where those buttons are for each selected device.
If i do that it just opens a popup saying different troubleshoot ways how to get help from there??? its really confusing bro
 
Step Five: Click “Need more Help?” below the "Next Prompt

[iOS] This will be directly below the blue “Next” button
Here you mention click on need more help then you say ( ios ) click on next - where to click?
 
That's what I read too that everything originates from the most active device that was used with the account. So what is the solution? Saving Useragents and API that are tied into Jarvee?

And matching them back when this loop happens? I can see it being done with manual accounts no issue but automated?

This puts a huge stunt on automation. Accounts werent getting banned anymore, no mass PV or EV but now this which is even worse because PV you can have dedicated sims. But there is no simple fix around this.


I will start saving my useragents and API's and start seeing if that is a remedy for future accounts

I'd imagine something like that will be more vital moving forward.

Strangely, I had one account recover that I didn't attempt because I only use it as a tester child account.
The software I had it on kept trying to log in for about a week at very regular intervals.

One day it did an action. I forgot I even had it running still despite verifying it was stuck in the Login Loop.

I logged in on a device to verify it was unlocked again, & it was like nothing happened.

I say this since I saw someone else had this exact occurrence happen around the time I wrote the OP.

Related to what we think could be the key (software wise), the account never changed the useragents.
The account also never stopped trying to log in to do its actions.

I'm testing this little theory out on several others which I either failed to recover, or was too lazy to begin.
It'll likely take a week of investigating, but it might give further insight into this.

Relating to you original inquiry, it seems that "brute forcing" your way in with the software might be a solution.. (I.e do nothing & wait for it to go back to normal)

For now, it's enough to know that its worth keeping those useragents consistent with each account.
 
Still having major issues with this. Automation was working great this year until this happened.

Spent a whole day trying to get one single account to get passed the loop, could not do it. These accounts are gone until a solution is found

I wonder why no one is talking about this. It must be for newer non-aged accounts it seems. Older accounts are not affected.
 
Yeah been having huge issues with this, before I was easily able to get through the prompt, now I can't get single account to go through.

They just changed something regarding this old methods don't work anymore.

I have heard that using OPERA browser with built in VPN can bybass it, but I haven't had any success. Really hoping this hurdle is able to get passed through soon IG was going so smooth until this.

I am happy to see you alive. Hope everything is fine, how is IG game currently on your opinion?
 
I have lost 20 as of now one of them was 150k its sad I used socinator. Please don't use any tools
 
My 13 Year old son is locked out of his Meta Oculus Quest and FaceBook Account because they say he needed to verify his age. we have sent everything they have asked ,exactly as they have asked and they keep saying it isn't excepted. i wouldn't be worried other then we make my son earn his own money to spent on the Oculus and now he is out HUNDREDS and i cant answer him on why they wont give him back his account. how do i get it back? please help
 
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