sesamee
Regular Member
- Nov 30, 2017
- 262
- 92
Have you actually paid for this or are you asking the question beforehand? Asking because I can't see a valid payment sent from your account yet - if you have made a payment, please PM me with details and I'll look into it.
Otherwise, if you pay via stripe or paypal then, as long as the payment goes through successfully, your account will be upgraded immediately.
We say that it can take up to 7 days if it's a manual payment or, sometimes, the payment is held by paypal or stripe if there are any red flags or suspicious activity. This can cover lots of things but, for an example, paying from an IP which doesn't match your billing address can often cause problems.
If anyone's paid for their Jr VIP membership through their account upgrade page and it doesn't process automatically, it means that there's been an issue with the payment. In the first instance, please check your bank account to see if the payment's actually gone through - if so, send me any transaction ID's and I'll be able to look into it.
If the payment hasn't gone through, check with your bank or CC provider to find out why the payment was stopped. If they didn't stop the payment, then the chances are that the payment was rejected on our end (or held until we confirm it's genuine). If this is the case, PM me with the attempted payment details (time, email address used, last 4 digits of CC etc) and I'll find the payment and can explain why it was rejected.
Following this process is the quickest method of getting any payment issues resolved.
First of all thanks for exhaustive response. I asked beforehand, but now when you clarified everything I wanted to make Paypal payment and there is only an option to pay via debit card. I can't make a payment from the Paypal wallet.
Is there an option for that? I have funds on Paypal and not exactly on credit card assigned to my account as for now. @Apricot
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