Instagram account hacked

NurtureSales

NurtureSales

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Hi,

Instagram account of one of my family members got hacked. Is it possible to recover? The hacker got access to email before hacking instagram. Though email is recovered, unable to recover instagram yet.

Have anyone recovered hacked instagram before? Can someone explain recovery process?

Thanks.
 
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If the information has been changed, it is very difficult to get your account back.
 
if hacker changed all the information then its really difficult to get back that account
 
I think because the email of this Instagram account was changed, that you recovered the email but the account wasn't. So hard in this circumstance to recover the account. If you connect Instagram to a meta account or using a phone number you may find the way to sign in and change the password asap before the hacker changes this information.
 
If you have turned on the two factor authentication, then surely it can be recovered and also you if you have security codes then also it is quiet easy to get back your ccount even if the email id has been changed.
 
From my experience it's almost impossible to get it back in your case.
 
Have you tried to contact Meta support?
And did you ever run ads from that profile?
What all things were connected to the account?
 
Manual Growth said:
Have you tried to contact Meta support?
And did you ever run ads from that profile?
What all things were connected to the account?
Click to expand...
Not from that profile but I have an Facebook group through which I run ads but not connected to that account.
 
just contact insta and explain the situation, hopefully they will answer
 
NurtureSales said:
Hi,

Instagram account of one of my family members got hacked. Is it possible to recover? The hacker got access to email before hacking instagram. Though email is recovered, unable to recover instagram yet.

Have anyone recovered hacked instagram before? Can someone explain recovery process?

Thanks.
Click to expand...
Try to contact instagram service center.
 
That they changed the mail, I don't think it's possible to recover the account now. Contact Instagram and explain them the situation, they can help you.
 
You can submit a support request to the Meta for the recovery of your account. They might ask you to verify your identity by providing all the necessary information. They might also ask for a video selfie to confirm your identity and there could be some chances that you may get your account back.
 
If hacker changed all your information then its very difficult. Still You can try to communicate with Instagram authority to solve this problem.
 
Contact to Instagram official via IG and explain what happen. they might be able to help
 
NurtureSales said:
Hi,

Instagram account of one of my family members got hacked. Is it possible to recover? The hacker got access to email before hacking instagram. Though email is recovered, unable to recover instagram yet.

Have anyone recovered hacked instagram before? Can someone explain recovery process?

Thanks.
Click to expand...
Try contacting Meta Support and see if you can get it back. If the account is essential and worth a few grand, you can open a HAF post to get the account back via portal/rep.
 
NurtureSales said:
Hi,

Instagram account of one of my family members got hacked. Is it possible to recover? The hacker got access to email before hacking instagram. Though email is recovered, unable to recover instagram yet.

Have anyone recovered hacked instagram before? Can someone explain recovery process?

Thanks.
Click to expand...
even if the hacker has changed the email you can use the OG mail to try accessing your instagram back but for that i think you'll need the phone as well, I've previously done it and it did work for me
 
NurtureSales said:
Hi,

Instagram account of one of my family members got hacked. Is it possible to recover? The hacker got access to email before hacking instagram. Though email is recovered, unable to recover instagram yet.

Have anyone recovered hacked instagram before? Can someone explain recovery process?

Thanks.
Click to expand...
Once the email and all other settings are changed on the account it's pretty difficult to get it back.
You an try filling out the form or contact META support but in many of those cases I have seen bad success rates.
 
Be sure to contact the Instagram support team. They are immediately interested in topics like this.
 
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