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How to Make Helpdesk a Membership/Subsciption?

Discussion in 'Membership Sites' started by scarab, Sep 1, 2011.

  1. scarab

    scarab Newbie

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    Hi guys, I want to build a membership site, where a support/helpdesk is behind the pay wall.

    I realize that this is unusual because most people/businesses make the helpdesk free, so you just point your customer to the helpdesk. I want to charge for my support, so I need to figure out a way to have a paid help desk.


    I want to have my own in-house affiliate program as well, though this part can be installed later.

    I have been looking at help desk solutions, and at membership scripts. The membership scripts that I found that look like the best values don't integrate with any helpdesk solutions. Some of the membership scripts integrate with forum software like vBulletin, but I think using forum software would be a clunky solution and may be confusing for my customers.

    I found a helpdesk solution that I like called tenderapp, and its an SaaS, and is not a self-hosted solution. I like Tender because its cheap, it has a knowledge base, a ticket system, and a forum.

    I asked the people that own tender if they knew of a way that I could put thier helpdesk behind a pay wall. THey told me
    SSO is Single Sign-On

    I'm looking at using Digital Access Pass as the membership software, but I don't think it can pass login info to Tender. DAP has an SSO feature for Wordpress. DAP does support affiliate programs, so that's a plus.

    ANyone know of something I can use for the SSO solution?
    (I am not a programmer, so I could not write anything, though I might be able to outsource it).

    And perhaps a better question: Is there a simpler way of accomplishing what I want to do?
     
    Last edited: Sep 1, 2011
  2. judson

    judson Power Member

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    The problem is that what you are looking for is highly specialised.

    Good luck though. I would buy something that does 90% of the job, and then pay someone else to develop the rest.
     
  3. scarab

    scarab Newbie

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    If that's the only solution for me, I can probably outsource a coder to do it. I continued looking for a solution after I posted this thread, and I learned a little more. In a forum for a membership script (aMember), I saw someone mention a login API. I think that is what I need.

    I went to Tender's site and searched for login API, and found a page:

    (sorry, I can't post working links)

    Since I am not a coder, if I do hire one, can I just point him/her to that page, and say, I want a SSO solution from my membership script to Tender?



    Before that I also found out that aMember lists 2 helpdesks that they integrate with via plugins. THey support Kayako and PerlDesk. I had not heard of PerlDesk before. I looked at both helpdesk solutions and did not see one of the features I desired, which is a built in forum, so that's a deal breaker for me.
     
  4. scarab

    scarab Newbie

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    I just learned of something:
    client management, billing & Support solutions for Web hosts have many of the features I want. I would not need a separate membership script if I went this route. This is interesting....hmmm

    I am looking at WHMCS and that also happens to be the system my own web host uses (conincidence).

    It doesn't have a couple of things: no integrated forum, and I don't think it has an affilate program managment or integration either.

    One of the services I wanted to offer my clients is web hosting, but I was planning on adding that later on, as it won't be my core business.
     
  5. elitemarketer

    elitemarketer Junior Member

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    It sounds like you are going to have to carefully write up a technical specifications document and work with a qualified outsourcer in order to accomplish what you want to do since the existing solutions don't provide 100% of what you need.
     
  6. scarab

    scarab Newbie

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    I haven't made a final decision yet, but I am considering using aMemeber with a SSO plugin to Tender.
     
  7. robertflorish

    robertflorish Newbie

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    Hi, Try with AJ Help Desk which is the best help desk software for smarter e-support solutions & also it is available in saas as well as in the download version.
     
  8. len12358

    len12358 Newbie

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    That's true. iKode service desk is a good customer service software. I am using it now. Very impressive!
     
  9. Red__

    Red__ Registered Member

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    You could do this completely on wordpress..

    There are themes that are supportdesk themes..... And then all you would need to do is add a plugin that turns the theme into a membership site. (checkout magicmembers)

    I don't know how advanced you want it, but that seems like a good start.

    -Red