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How do I do a charge-back? (Got FAKE DS's from DHgate)

Discussion in 'Dropshipping & Wholesale Hookups' started by webdesign, Dec 31, 2009.

  1. webdesign

    webdesign Jr. VIP Jr. VIP Premium Member

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    I posted this on other forums more related to the subject, with NO help, so I'm posting here to get some advice from more knowledgeable people :)

    Well, about a month and a half ago I ordered 10 Nintendo DS's for just under £800 from a reputable seller on DHgate, I was told the consoles where original & brand new, of course I had my doubts but with the sellers feedback, I went ahead with the purchase, planing to sell them on. A week and a half later, I receive my DS's with a hefty £100 customs charge to pay. Now there up to £90 a console, I selected one of the higher priced consoles because I wanted brand new original ones, and this seller told me they where original numerous times. (Note: You can get them for £79.99 in Argos now! :eek: - Already losing money - But most people don't know this.)

    Anyway back to when I got the parcel, I opened it, everything seemed to be okay, I did have my suspicions though as they came with UK plug adaptors and the boxes were not wrapped in cellophane. Anyway tested them all. All but 1 worked, it did not read games, easy mistake to make I thought to myself, so just ignored it and contacted the seller, he asked me to it send back, I told him postage charges would make it pointless for me ($100 postage), so from then he was uncooperative. so I ended up making a dispute on DHgate over it. (Still not resolved about 3weeks later.)


    I payed via the DHgate payment service, paying them with PayPal on the 20 Nov 2009.Made a slight profit selling the DS's and was happy enough. But wait for it.. most of my customers bought for Christmas presents. So until now, I have had no idea that there were problems.

    So far.. I have had 2 emails from customers - One says the Nintendo ds broke. The other said the charger BLEW UP, smoke came out of the plug & would have easily caused a FIRE if no one was in the room! I'm sure he would even have grounds to sue me on this, but thankfuly he agreeded to just returning it. With that in mind, I WAS horrified. I did some more research and am now aware I was scammed and sold fake DS's. Now, that's 3 FAKE DS lites's not working in total - So currently I'm about £300 down from the order + them being fake + I will most likely get more complaints + it has ruined my reputation as a seller + £100 customs charge = total down £400 + the other reasons.




    What should I do? How would I go about doing a charge back? Would it be more effective if I told PayPal I did not authorize the transaction? Or should I tell them the exact truth? They have been very uncooperative in the past. That's why I'm having my doubts OR should I just ring my Credit Card Company and see the steps for a charge-back? will they let me do it under my situation? Do I tell them I did not authorize it? or the exact truth?

    :confused:

    I am wary about telling PayPal and my Credit card company the FULL story because I have still sold 7 of the Nintendo DS lite consoles that ARE FAKE. The customers still have them, and hopefuly they will hold out for these customers for a while. It would be such a PAIN in the ass getting them all back. As the place I actualy sold them has suspended my account for a high percentage of bad reviews.

    I need some advice, if you where in my situation, if you were an IDIOT and trusted a Chinese website to sell you original goods & ended up getting fakes and selling them on without your knowing there fake, only to find out a month later that they were indeed fakes. What would you do?! :D

    PS: I made this video to support my evidence of them being fake

    Watch with annotations on - Fake Nintendo DS

    I sent it to DHgate. Should I also send to PayPal & my CC company?


    Help will be much appreciated, its been almost 43days so my times is running out to get charge backs etc. Thanks In Advance. +REP


    :rain: :cheers:
     
    Last edited: Dec 31, 2009
  2. TinyHulk

    TinyHulk BANNED BANNED

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    Never use PayPal unless its your only option. PayPal does not protect you outside of eBay. DHGate.com is a secure website so you can pay with a Credit Card without worrying if your Credit Card details will be stolen. You can see if a website is on a secure connection when the url starts with 'https'

    I use DHgate.com alot (currently bronze VIP, almost silver VIP but I cant be bothered) What is the name of the seller? If your story is true and I believe you I can buy some crap things from him and leave some negative feedback and I can open some disputes to tell him not to mess with Black Hat World.

    Unfortunately the escrow service of DHgate.com is not what it seems.. Like I said before I'm a Bronze VIP (Ordered for a total of 1.3k USD) Opened 4 disputes for small things around 10usd and they did not do anything. (The reason I opened a dispute was because they provided me with false tracking information.)
     
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    Last edited: Dec 31, 2009
  3. webdesign

    webdesign Jr. VIP Jr. VIP Premium Member

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    Thanks for that information. I got your PM & replied. Appreciate the help! :)
     
  4. TinyHulk

    TinyHulk BANNED BANNED

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    I see he has 45 feedback. That is not a lot.

    I also see that you didn't leave him negative feedback. How come?

    You can change positive feedback into negative feedback incase you didn't know that.
     
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  5. elscapo

    elscapo Registered Member

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    Dont deal with paypal. Just call your credit card company and make a chargeback, and you will win and get the money back.
     
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  6. webdesign

    webdesign Jr. VIP Jr. VIP Premium Member

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    I don't have an option to do this, as I'm still in the DHgate Dispute. Ah, I was not aware of that, good to know for future. + Cheers for reading through the thread.
     
  7. webdesign

    webdesign Jr. VIP Jr. VIP Premium Member

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    Are you sure? What should I tell them? Will they not ask questions about people still having the unsafe Nintendo DS's?

    & Thanks for Reading. :)
     
  8. webdesign

    webdesign Jr. VIP Jr. VIP Premium Member

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    UPDATE:

    PAYPAL = @ssh0les! Apparently there policy only covers if the items don't come at all.

    Anyone know, what now? how do I do a charge back?
     
  9. elpadrino23

    elpadrino23 Registered Member

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    Just contact your cc company and tell them the products you received were faulty or not as described.
     
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  10. theadultsplayground

    theadultsplayground BANNED BANNED

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    And make sure to blast that seller in every forum you can think of and let me know you are putting him out there.
     
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  11. TinyHulk

    TinyHulk BANNED BANNED

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    Blasting that seller isn't going to get his money back. Infact it can cost him money.

    Life sucks move on. I hope you paid with a creditcard. If not you're screwed :eek:
     
  12. Flinx

    Flinx Newbie

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    The credit card contract says you can get your money back if YOU DID NOT RECEIVE WHAT YOU WERE PROMISED. There can be alot of additional facts (fraud or replica goods, etc) but you MUST stick to your story that you did not receive what was promised. They breached the contract. You win.

    Flinx
     
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  13. pauluk

    pauluk Registered Member

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    Hi Webdesign

    Normally you can claim back under Section 75 for refunds which is a law that makes the credit card company responsible alongside the retailer for any purchases you make with your visa card.

    But because you paid through PayPal you have to do a charge back which is not a law but part of the Visa Scheme Rules and you have 120 days to make a claim

    Remember when you make your claim to say that you ordered Genuine Nintendo ds lites but received fakes instead so your order was never fulfilled




    Checkout both these links the information on these will help you out alot.

    Code:
    http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

    Code:
    http://www.which.co.uk/advice/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-visa-debit-cards/index.jsp
    Hope this helps you out mate?
     
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    Last edited: Jan 7, 2010
  14. appleman

    appleman Regular Member

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    lol @ that vid...
    those annotations you put just show you knew they were fake the whole time...
    I am going to assume you found out how to spot these things AFTER you got scammed...but from the video your just showing yes its fake and yes I sold it...and yes I know it was fake...lol

    if you cared about your ebay rep you would have saw this shit was fake with no ID number etc and not sold them in the first place
    ...at least thats what I hope my seller would do
     
    Last edited: Jan 7, 2010
  15. Zeopro

    Zeopro Junior Member

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    There is a dispute process you can file with paypal but there is a time limit. If paypal won't grant you relief initiate a chargeback with your credit card company. Don't lie and tell them you didn't authorize it just be truthful.
     
  16. still

    still Registered Member

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    let say I buy replica from DHgate.do i still can do a charge back?
     
  17. TinyHulk

    TinyHulk BANNED BANNED

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    You're planning on scamming DHgate? ;)
     
  18. david g rees

    david g rees Junior Member

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    Dont use DH Gate , they are a nightmare if you have problems.
    I got some dvd box sets from them , was told 100% original etc but they were obvious copies.
    When i made a dispute they wanted me to send back items ( too costly) and paypal only help if the goods dont arrive.
    What i did was contact the seller and tell them i was contacting the distributor of the films and solicitors, then they offered some of the money back but not all.
     
  19. wickyg

    wickyg Newbie

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    Maybe you should blow in the cart...That used to do the trick!
     
  20. elscapo

    elscapo Registered Member

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    Chargebacks are always your best option. Paypal has their dispute resolution to drag out complaints for 1-2 months to try to avoid the chargeback window as much as possible and confuse people about if they can do a chargeback. I have gone through this process, in my opinion, its best to call your bank and act somewhat naive, you dont have to say you sold the items or anything. Just say something like "I bought some items Nintendos and it turned out the came from CHINA, and they were FAKE and BROKEN"...it wont be the first time they have heard that sentence and they will probably just start the chargeback process. Then they mail you a letter to sign or something. You sign it and fax it back stating that the items were not as described. Then the other party has time to reply and refute the claim, they really cannot because they are selling fake items from China and they know it. So basically you will win the chargeback eventually after a lot of bullshit that you will have to deal with. Banks are generally nice about granting chargebacks because they dont have to pay the money and it keeps customers trusting using their credit cards for more transactions and paying more interest, etc etc. And in the end they dont give a crap about sellers. Any seller accepting credit cards will tell you how easy it is to get a fraudulent "not as received" or "not as described" credit card chargeback.
     
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