HostGator not working with PHP files

N

Noktop

Newbie

Nov 25, 2013

45

18

• Feb 11, 2014

• #1

I'm working on a WordPress installation hosted by HostGator. I have added new code to a php file which is used for the home page gallery slider. The changes work on my local installation but do not appear on the live site. I have even attempted to insert gibberish code into the file to see if it would update, It did not. This leads me to believe it's being cached somewhere and not updating.

• I have disabled all suspected caching plugins.
• Added define('DISABLE_CACHE', true); to wp-config.php
• Cleared all browser caches, and CTR + F5, As far as I can tell, I've cleared the caches properly. Multiple times.
• Verified the code is sound
• Waited overnight to see if it would update eventually

 

TimothyEyton

Junior Member

Dec 30, 2013

129

63

• Feb 11, 2014

• #2

From my experience, this type of issue is usually a user error where the wrong file is being edited. If you wanted to send me a PM with your domain name and the file name / folder you are working with, I can try to have a look.

 

Last edited: Feb 11, 2014

N

Noktop

Newbie

Nov 25, 2013

45

18

• Feb 11, 2014
• Thread Starter Thread Starter

• #3

If it were the wrong file, that would make sense. I don't understand why it would work on the my local installation and not the live site though.

I sent you a PM Timothy, thanks for the assistance.

 

kvchosting

Power Member

Aug 23, 2012

673

135

• Feb 12, 2014

• #4

Is PHP version on local and hostgator server same?

 

S

SilentOp

Newbie

Jan 29, 2014

7

0

• Feb 12, 2014

• #5

It could be a result of version conflict in php or some php feature enabled / disabled on the host in contrast to local host.

 

mazgalici

Supreme Member

Jan 2, 2009

1,489

887

• Feb 12, 2014

• #6

check the error log from your cPanel

 

N

Noktop

Newbie

Nov 25, 2013

45

18

• Feb 12, 2014
• Thread Starter Thread Starter

• #7

kvchosting said:

Is PHP version on local and hostgator server same?

Click to expand...

I was under the impression they were both up to date. I'm working with Instnatn wordpress 4.3.1. I can't find in the documentation where it says what PHP version it uses. HostGator uses PHP 5.2.17 and phpMyAdmin 3.5.5.

SilentOp said:

...feature enabled / disabled on the host in contrast to local host.

Click to expand...

Is there an easy way I can cross reference which features are being called on both?

mazgalici said:

check the error log from your cPanel

Click to expand...

No errors to view sadly.


Thanks for the help guys, I'm trying to figure out any possible php version discrepancies atm...

 

N

Noktop

Newbie

Nov 25, 2013

45

18

• Feb 16, 2014
• Thread Starter Thread Starter

• #8

Polite bump.

I'm still having the same problem.

 

CoolAdvisor

Supreme Member

Mar 24, 2008

1,363

571

• Feb 16, 2014

• #9

I got similar issues some time ago, was editing wrong files, try to find the real files of your wp theme