HELP: Buyer claiming item not received

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Omartechnology

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Hello, i'm doing dropshipping business and a buyer bought from me and the product was sent by epacket, the tracking indicating that it's delivered but he opened a request about item not recieved, i want to ask about what will happen if i call ebay support, do they ask me for shipping label copy to make sure adress is correct or they can know the adress of the sender and receiver from their internal tracking system ?
i bought the product from ALI EXPRES, and i'm new to this, any help from you guys will be much appreciated, thanks
 
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If the tracking shows delivered then how can they dispute.

All you normally need to provide is tracking details and that usually satisfies ebay.
 
sturose said:
If the tracking shows delivered then how can they dispute.

All you normally need to provide is tracking details and that usually satisfies ebay.
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will they ask for postage picture or tracking number is enough .?
 
Omartechnology said:
will they ask for postage picture or tracking number is enough .?
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They generally just ask for tracking number.

If they are saying they did not receive it be sure to have that in place; if they are saying the item is not as described you could have other issues.
 
BassTrackerBoats said:
They generally just ask for tracking number.

If they are saying they did not receive it be sure to have that in place; if they are saying the item is not as described you could have other issues.
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customer saying item not received, ePacket tracking number on official website showes its delivred, and i only want to know do ebay support ask for postage or not before i call them, im thinking about how could they know if the adress is correct ? do they have ability to know that from a tracking number ? thanks
 
Omartechnology said:
customer saying item not received, ePacket tracking number on official website showes its delivred, and i only want to know do ebay support ask for postage or not before i call them, im thinking about how could they know if the adress is correct ? do they have ability to know that from a tracking number ? thanks
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If it's a tracked service and signed for then you should be fine.
 
i have reached powerseller status on ebay, had few ebay acccounts selling a lot of items here in the US. I have had the same situation and my advice to you is this.... if you indeed have sent the item and the tracking indicates the the item has been indeed delivered then.... do not get into argument with the buyer. all you have to do is copy and paste information about the tracking, date, time of delivery, etc and DO NOT say ANYTHING else. let ebay do the decision and if they go to paypal, just copy and past the same information but this time you need to say that the buyer lost a case for non-received and copy and paste ANY comments the buyers has made on ebay.
there are many buyers who just want things for free. If you have NOT sent anything then print the bill of sale and mail it. copy and paste the tracking AFTER it's been delivered. then copy and paste that info in the case details.
 
mpfteam said:
i have reached powerseller status on ebay, had few ebay acccounts selling a lot of items here in the US. I have had the same situation and my advice to you is this.... if you indeed have sent the item and the tracking indicates the the item has been indeed delivered then.... do not get into argument with the buyer. all you have to do is copy and paste information about the tracking, date, time of delivery, etc and DO NOT say ANYTHING else. let ebay do the decision and if they go to paypal, just copy and past the same information but this time you need to say that the buyer lost a case for non-received and copy and paste ANY comments the buyers has made on ebay.
there are many buyers who just want things for free. If you have NOT sent anything then print the bill of sale and mail it. copy and paste the tracking AFTER it's been delivered. then copy and paste that info in the case details.
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Thank you so much for this information, and thanks to all who helped me, the problem is SOLVED, i contacted ebay and they said that the item may have got stuck in customs and was not delivered to the recipient, then i provided them with a screenshot of EMS tracking showing that item was released from Customs, then they told me (you have fulfilled your obligations as a seller) and they closed the case.
 
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