They really seem to be getting a bad reputation among those who know what they are doing. But they still have too many customers who have a simple site and that is all, they do not have much to worry about.
Just yesterday my customer website went down for over 12h. It only came back when he called them. His other site went down for an hour later.
Their downtime is becoming a frequent habit, which is really frustrating,especially if you are getting daily visitors, and more especially if you are paying for that traffic.
So yeah! I will stay away from all their services.